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Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION Manual

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Altiris Software
Management Solution from
Symantec Users Guide
Version 7.0 SP2

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Summary of Contents for Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION

  • Page 1 Altiris Software Management Solution from Symantec Users Guide Version 7.0 SP2...

  • Page 2: Legal Notice

    Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and Altiris are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
  • Page 3 Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com...

  • Page 4: Technical Support

    The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

  • Page 5: Customer Service

    Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ Customer service Customer service information is available at the following URL: www.symantec.com/techsupp/...
  • Page 6 North America and Latin America supportsolutions@symantec.com Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.

  • Page 7: Table Of Contents

    Contents Technical Support ....................4 Chapter 1 Introducing Software Management Solution ....13 About Software Management Solution ..........13 Components of Software Management Solution ......... 14 What you can do with Software Management Solution ......15 How 6.x features compare to Software Management Solution 7.0 ..................
  • Page 8 Contents Options for installing the Software Portal agent ........ 45 Installing the Software Portal agent ..........46 Installing the Software Virtualization agent ........47 Web parts for Software Management Solution ........48 About Wise Toolkit ............... 49 Installing the Wise Toolkit tools ............. 50 Chapter 3 Configuring Software Management Solution settings...
  • Page 9 Contents Section 2 Delivering software ............ 85 Chapter 5 Introducing software delivery ........... 87 About software delivery ..............87 Methods for delivering software ............. 88 Methods for uninstalling software ........... 91 How Software Management Solution integrates with the Software Catalog and Software Library ........... 93 Chapter 6 Performing advanced software deliveries .....
  • Page 10 Contents Software settings for Quick Delivery tasks ........135 Chapter 8 Delivering packages ............137 About Package Delivery ............... 137 Delivering a package without defining a software resource ....138 Package settings for Package Delivery tasks ........139 Chapter 9 Creating and managing Software Management tasks ................
  • Page 11 Contents Chapter 12 Introducing software requests ........165 About the approval of software requests ......... 165 Software request work flow ............167 Methods for delivering software from approved software requests ................169 Statuses of software requests in the Software Portal ......170 About request status notifications ..........
  • Page 12 Contents Command-line options for the Application Management agent ... 205 Chapter 16 Managing virtual applications ........211 About managing virtual applications ..........211 About software virtualization ............212 About the applications that you can virtualize ......213 About virtual software archive files ......... 214 About preventing the loss of virtual application data ....

  • Page 13: Introducing Software Management Solution

    Software Management Solution integrates with the Software Catalog and the Software Library that are part of the Symantec Management Platform. By leveraging this information, Software Management Solution ensures that the correct software gets installed, remains installed, and runs without interference from other software.

  • Page 14: Components Of Software Management Solution

    Components of Software Management Solution For more information, see the topics about the Software Catalog and the Software Library in the Symantec Management Platform Help. Software Management Solution combines the functionality of earlier versions of Software Delivery Solution and Application Management Solution. It also supports the software virtualization technology that was available in Altiris Software Virtualization Solution.

  • Page 15: What You Can Do With Software Management Solution

    Introducing Software Management Solution What you can do with Software Management Solution Components of Software Management Solution (continued) Table 1-1 Component Description Tasks and policies for You can manage Windows Installer applications as follows: managing Windows Repair broken Windows Installer applications. Installer applications Update the source paths for Windows Installer applications.
  • Page 16 “Delivering a package without defining a software resource” on page 138. Deliver the tasks and When you upgrade from Notification Server 6.x to Symantec Management Platform packages that were created 7.0, you can migrate your software-related tasks and packages. in Altiris Software Delivery “How 6.x features compare to Software Management Solution 7.0”...

  • Page 17: How 6.X Features Compare To Software Management Solution 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 What you can do with Software Management Solution (continued) Table 1-2 Task Description Manage Windows Installer You can create policies and tasks to manage Windows Installer applications on installations on client managed computers as follows: computers.

  • Page 18: Comparison Of Software Agents And Settings In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Implementation “Comparison of software agents and settings in versions 6.x and 7.0” on page 18. Software delivery “Comparison of software delivery in versions 6.x and 7.0” on page 19. Software Portal “Comparison of Software Portal features in versions 6.x and 7.0”...
  • Page 19 Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Comparison of Software Management Solution agents and settings Table 1-3 in versions 6.x and 7.0 Task Method in 6.x Method in 7.0 Install agents on the Agent requirements are as Agent and plug-in requirements are as follows: client computer, in follows:...

  • Page 20: Comparison Of Software Delivery In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 In versions earlier than 7.0, the delivery of non-Windows software required the separate installation of Software Delivery Solution for UNIX, Linux, and Mac. Software Management Solution 7.0 combines support for Windows software and non-Windows software in one product.

  • Page 21: Comparison Of Software Delivery In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Comparison of software delivery in versions 6.x and 7.0 (continued) Table 1-4 Task Method in 6.x Method in 7.0 Deliver multiple Create a sequential Software Create a Managed Software Delivery policy that contains software packages in Delivery task on the multiple software resources and tasks.

  • Page 22: Configure The Settings When

    The Command Line Builder can help On the Software you create the command lines. Resources tab in the Altiris Console The Software Catalog is part of the Symantec Management Platform. In the Software Delivery wizard For more information, see the topics about creating software...

  • Page 23: Comparison Of Software Portal Features In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Comparison of Software Portal features in versions 6.x and 7.0 Software Management Solution 7.0 contains the features that were available in earlier versions of the Software Portal. The Software Portal is redesigned on both the server side and the client side to increase its flexibility and ease of use.
  • Page 24 The Software Portal administrator can approve requests require approval are added on the Administrator Portalpage, which appears in the to the Asset Management Symantec Management Console. queue. The administrator Manager uses the Software Portal A manager can approve requests from the Manager...

  • Page 25: Comparison Of Application Management In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Comparison of application management in versions 6.x and 7.0 (Windows only) In Software Management Solution 7.0, you can use several of the application management features that were available in earlier versions of Application Management Solution.
  • Page 26 The Software Catalog is part of the Symantec Management Platform. For more information, see the topics about creating and editing inventory rules in the Symantec Management Platform Help.

  • Page 27: Comparison Of Virtualized Software Delivery In Versions 6.X And 7.0

    Introducing Software Management Solution How 6.x features compare to Software Management Solution 7.0 Comparison of application management in versions 6.x and 7.0 Table 1-6 (continued) Task Method in 6.x Method in 7.0 Evaluate the state of The State Management agent The Software Management Framework agent and the software on managed evaluates the state of...
  • Page 28 Software Delivery, assign the package to a software resource in the Software Catalog. For more information about 6.x data migration, see the Symantec Management Platform Release Notes. Manage virtual Options are as follows: Create any of the following tasks or policies:...

  • Page 29: Comparison Of The Wise Toolkit In Versions 6.X And 7.0

    Introducing Software Management Solution Where to get more information Comparison of the Wise Toolkit in versions 6.x and 7.0 Software Management Solution 7.0 contains the Wise Toolkit tools that were available in earlier versions of Software Delivery. The Wise Toolkit tools work the same as before, except that you install and access them differently.
  • Page 30 User s Guide Information about how to use this product, The Documentation Library, which is including detailed technical information and available in the Symantec Management instructions for performing common tasks. Console on the Help menu. The Product Support page, which is This information is available in PDF format.

  • Page 31: Setting Up Software Management Solution

    Section Setting up Software Management Solution Chapter 2. Implementing Software Management Solution Chapter 3. Configuring Software Management Solution settings Chapter 4. Performing common tasks in Software Management Solution...

  • Page 33: Implementing Software Management Solution

    Chapter Implementing Software Management Solution This chapter includes the following topics: Implementing Software Management Solution About the Software Management Solution installation About the agents and plug-ins that Software Management Solution uses Installing the Software Management Solution agent Extra schedule options section Installing the Software Management Solution plug-in for UNIX, Linux, and Recommended security privileges for Software Management Solution Options for installing the Software Portal agent...

  • Page 34: Implementing Software Management Solution

    The Altiris Agent for UNIX, Linux, and Mac must be installed on the non-Windows computers that you plan to manage. For more information, see the topics about installing the Altiris Agent for UNIX, Linux, and Mac in the Symantec Management Platform Help.
  • Page 35 Solution” on page 43. You or another administrator may have already performed this step when you configured security for the Symantec Management Platform. For more information, see the topics about setting up security and Software Management Solution settings in the Symantec...

  • Page 36: About The Software Management Solution Installation

    About the Software Management Solution installation Software Management Solution is installed from Symantec Installation Manager. The Symantec Installation Manager (SIM) handles the installation and initial configuration of the Symantec Management Platform. This easy-to-use installation wizard verifies installation readiness and steps you through the product installation and configuration.

  • Page 37: About The Agents And Plug-Ins That Software Management Solution Uses

    The Software Management Framework agent is installed on the client computers when the Altiris Agent is installed. For more information, see the topics about the Software Management Framework agent in the Symantec Management Platform Help. Software Management Helps to provide support for software delivery, software management, and software Solution agent for Windows virtualization on Windows computers.

  • Page 38: Installing The Software Management Solution Agent

    Implementing Software Management Solution Installing the Software Management Solution agent Agents and plug-ins that Software Management Solution uses Table 2-2 (continued) Agent or plug-in Description Software Management Provides the ability to deliver software and manage software on non-Windows Solution Plug-in for UNIX, computers and to support the Software Portal on Mac computers.
  • Page 39 Mac” on page 41. To install the Software Management Solution agent In the Symantec Management Console, on the Settings menu, click Agents/Plug-ins > All Agents/Plug-ins. In the left pane, under Agents/Plug-ins, click Software > Software Management > Windows > Software Management Solution Agent for Windows - Install.

  • Page 40: Extra Schedule Options Section

    This section appears under the Schedule section on the Software Management Solution agent page and in Legacy Software Delivery policies. It might also appear in other areas of the Symantec Management Console. “Installing the Software Management Solution agent” on page 38.

  • Page 41: Installing The Software Management Solution Plug-In For Unix, Linux, And Mac

    Implementing Software Management Solution Installing the Software Management Solution plug-in for UNIX, Linux, and Mac Options in the Extra schedule options section (continued) Table 2-3 Option Description Warn before running Notifies the user before the policy runs by displaying the Starting Task dialog box.
  • Page 42 Installing the Software Management Solution plug-in for UNIX, Linux, and Mac To install the Software Management Solution Plug-in for UNIX, Linux, and Mac In the Symantec Management Console, on the Settings menu, click Agents/Plug-ins > All Agents/Plug-ins. In the left pane, under Agents/Plug-ins, click Software > Software Management >...

  • Page 43: Recommended Security Privileges For Software Management Solution

    “Implementing Software Management Solution” on page 34. You configure security for Software Management Solution in the Symantec Management Console, on the Security Roles settings page, on the Privileges tab. Most users require other privileges in addition to the Software Management-related privileges.
  • Page 44 Examples are as follows: Edit Command Line Edit Software Resource Edit Package Import Package For more information, see the topics about right-click menu privileges in the Symantec Management Platform Help. Software Portal Privileges “Recommended security settings for the Software Portal” on page 175.

  • Page 45: Options For Installing The Software Portal Agent

    Implementing Software Management Solution Options for installing the Software Portal agent Recommended security privileges for Software Management Solution Table 2-4 (continued) Type of user Recommended privileges Non-administrators You might let non-administrators perform single, routine software deliveries so you can who can deliver free your software administrators to focus on more complex delivery tasks.

  • Page 46: Installing The Software Portal Agent

    Implementing Software Management Solution Installing the Software Portal agent Include the Software When you install the Software Management Solution agent, you Portal agent with the can run a program (command line) that installs the Software installation of the Portal agent at the same time. This method is more convenient Software Management but it provides less control over the Software Portal agent s Solution agent.

  • Page 47: Installing The Software Virtualization Agent

    “Installing the Software Management Solution agent” on page 38. To install the Software Portal agent In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Software Portal Settings >...

  • Page 48: Web Parts For Software Management Solution

    88. Web parts for Software Management Solution Web parts are the building blocks for portal pages in the Symantec Management Console. Web parts are predefined for the products that you have installed. You can edit the predefined Web parts, and you can create new Web parts. Your user privileges determine which of the Web parts you can use and whether you can edit and add Web parts.

  • Page 49: About Wise Toolkit

    Implementing Software Management Solution About Wise Toolkit Web parts for Software Management Solution (continued) Table 2-5 Web part Description Software Compliance Displays a pie chart that shows how many software installations Summary are compliant and not compliant among those that were installed with Managed Software Delivery.

  • Page 50: Installing The Wise Toolkit Tools

    We recommend that you install these tools on an Administrator s Desktop. To install the Wise Toolkit tools In the Symantec Management Console, on the Manage menu, click Software. In the left pane, under Software, click Software Catalog > Deliverable Software > Releases.
  • Page 51 Implementing Software Management Solution Installing the Wise Toolkit tools In the right pane, click the following software resource: Wise Toolkit x where x is the version number. On the Actions menu, click Actions and select the delivery method. You can use either Managed Software Delivery or Quick Delivery. “Creating a Managed Software Delivery policy with the Managed Software Delivery wizard”...
  • Page 52 Implementing Software Management Solution Installing the Wise Toolkit tools...

  • Page 53: Configuring Software Management Solution Settings

    Chapter Configuring Software Management Solution settings This chapter includes the following topics: About Software Management Solution settings Configuring the default settings for Managed Software Delivery Schedule settings for Managed Software Delivery About recurring software deliveries About the Wake-on-LAN setting Download settings in Software Management Solution About the alternate download location for packages Run settings in Software Management Solution Advanced options in Managed Software Delivery policies...

  • Page 54: About Software Management Solution Settings

    Configuring Software Management Solution settings About Software Management Solution settings About Software Management Solution settings Software Management Solution settings control the behavior of the software-related policies and tasks. The default settings let administrators create policies and tasks without having to enter the details that they are not familiar with.

  • Page 55: Schedule Settings For Managed Software Delivery

    Configuring Software Management Solution settings Schedule settings for Managed Software Delivery To configure default settings for Managed Software Delivery In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Managed Delivery Settings.
  • Page 56 “Editing a Managed Software Delivery policy” or edit a Managed Software on page 113. Delivery policy For more information, see the topics on specifying a policy schedule in the Symantec Management Platform Help. Schedule settings for Managed Software Delivery: Compliance Table 3-2 Option Description...

  • Page 57: About Recurring Software Deliveries

    Configuring Software Management Solution settings About recurring software deliveries Schedule settings for Managed Software Delivery: Remediation Table 3-3 Option Description Your point of entry into Specify when to perform any remediation action that is defined for the Managed these settings determines Software Delivery.

  • Page 58: Download Settings In Software Management Solution

    Configuring Software Management Solution settings Download settings in Software Management Solution is sent at that same time. The packet ensures that the client computer is turned on, awake, and able to perform the compliance check. This setting has the following limitations: When the policy has a non-repeating schedule and the schedule date and time occur in the past, Wake-on-LAN cannot be performed.
  • Page 59 Configuring Software Management Solution settings Download settings in Software Management Solution In a Software Management Lets you change the default settings for a specific Software Solution task, these settings Management Solution task. appear in the Advanced “Advanced options for tasks in Software Management Options dialog box, on the Solution”...

  • Page 60: About The Alternate Download Location For Packages

    For more information, see the topics about bandwidth throttling and multicasting in the Symantec Management Platform Help. Delete package from client Deletes the packages that are downloaded to the client computer but are not used for computer the amount of time you select in the If unused for drop-down list.

  • Page 61: Run Settings In Software Management Solution

    Configuring Software Management Solution settings Run settings in Software Management Solution How different delivery methods use the alternate download location Table 3-5 Delivery method Where the download Download location location is specified Quick Delivery task or In the Advanced Settings The package is downloaded to the alternate download Package Delivery task dialog box for the specific...

  • Page 62: Run As Settings In Software Management Solution

    Configuring Software Management Solution settings Run settings in Software Management Solution Sections on the Run tab (continued) Table 3-6 Section Description User run conditions (Windows only) section The options in this section let you define the conditions under which the policy runs and the level of user interaction with the policy.

  • Page 63: User Run Conditions Settings In Software Management Solution

    Lets you run the task with the default authentication settings that are defined in the global Altiris Agent settings. For more information, see the topics about the Agent Connectivity Credential settings and about configuring the global agent settings in the Symantec Management Platform Help. Current logged-on user Lets you run the task with the current user s credentials.
  • Page 64 Configuring Software Management Solution settings Run settings in Software Management Solution The options in this section let you define the conditions under which the policy or the task runs and the level of user interaction. These settings appear in the following places: On the Managed Delivery Lets you define default settings for all new Managed Settings page, on the Run...
  • Page 65 Configuring Software Management Solution settings Run settings in Software Management Solution Options in the User run conditions section (continued) Table 3-8 Option Description Repeat this task for each Runs the task for each user who is logged on to the client computer. logged on user This check box is available only if you clicked the following option under Task can (Managed Software Delivery...
  • Page 66 Configuring Software Management Solution settings Run settings in Software Management Solution Options in the User run conditions section (continued) Table 3-8 Option Description Prompt user before running Notifies the user before the policy runs by displaying the Starting Task dialog box. The policy starts 60 seconds after the dialog box appears.

  • Page 67: Results-Based Actions Settings In Software Management Solution

    Configuring Software Management Solution settings Run settings in Software Management Solution Options in the User run conditions section (continued) Table 3-8 Option Description User must turn on from Requires the user to run the policy. If you select this option, the policy never runs Altiris Agent automatically.
  • Page 68 Configuring Software Management Solution settings Run settings in Software Management Solution On the Managed Delivery Lets you define default settings for all new Software Settings page, on the Run Management Solution policies. tab. “Configuring the default settings for Managed Software Delivery”...

  • Page 69: Reporting Settings In Software Management Solution

    Configuring Software Management Solution settings Advanced options in Managed Software Delivery policies Options in the Results-based actions section or tab (continued) Table 3-9 Option Description Max retries Defines the number of times that the policy retries when it fails. Reporting settings in Software Management Solution This section lets you define the level of detail that is logged when a Software Management Solution policy runs on the client computer.

  • Page 70: Advanced Options For Tasks In Software Management Solution

    Configuring Software Management Solution settings Advanced options for tasks in Software Management Solution These settings are inherited from the policy but you can change them for any and all the software resources in the policy. The changes that you make for a specific policy do not change the defaults for other policies.
  • Page 71 Configuring Software Management Solution settings Advanced options for tasks in Software Management Solution When you create or edit a task in Software Management Solution, the Advanced option provides access to the task settings. “Editing a task in Software Management Solution” on page 143.

  • Page 72: Task Options Settings In Software Management Solution Tasks

    A resource data class defines one or more fields, and the properties of the fields, that a resource of that class may have. Settings in the Symantec Management Platform determine how long the data is retained in the database before it is purged. You can specify the retention period for specific data classes.

  • Page 73: About Replicating Software Management Solution Data

    Hierarchy replicates each object or piece of data in one direction only. For more information, see the topics about hierarchy and replication in the Symantec Management Platform Help. Software Management Solution data that can be replicated Table 3-14 Data...
  • Page 74 However, those policies can be scheduled on the child computers. Software resources Down This data is defined in the Symantec Management Platform but it is used in Software Management Solution. Managed Software Delivery global settings Down...
  • Page 75 Configuring Software Management Solution settings About replicating Software Management Solution data Software Management Solution Plug-in for AIX Software Management Solution Plug-in for HP-UX Software Management Solution Plug-in for Linux Software Management Solution Plug-in for Mac Software Management Solution Plug-in for Solaris Software Portal Agent Software Virtualization Agent The package for installing the Wise Toolkit...
  • Page 76 Configuring Software Management Solution settings About replicating Software Management Solution data...

  • Page 77: Performing Common Tasks In Software Management Solution

    Running a Software Management Solution report About the Software Management worker view The Software Management worker view in the Symantec Management Console provides a single place to perform software-related action and view certain software reports. You can review the status of current software policies and tasks, create new policies and tasks, access the Software Catalog, and configure software-related settings.
  • Page 78 Lets you access the software releases, service packs, and updates that are in the Software Catalog Catalog. For more information about the Software Catalog, see the Symantec Management Platform Help. Deliver/Manage Lets you create and edit the policies and tasks in Software Management Solution and Software approve requested software from the Administrator Portal.

  • Page 79: Sources Of Status Information In Software Management Solution

    Web parts are the building blocks for portal pages in the the status of Software Solution Web parts Symantec Management Console. You can add the Software Management tasks, policies, Management Solution Web parts to any portal page that and requests you can access.
  • Page 80 You can check the status of a task or policy on the Altiris on a specific client computer Agent on the client computer. For more information, see the topics about viewing the task status on the Altiris Agent in the Symantec Management Platform Help. Detailed information about Software event files on...

  • Page 81: About Software Management Solution Event Files

    The Altiris Log Viewer lets you open and view the Altiris Log. For more information, see the topics about the Altiris Log and the Altiris Log Viewer in the Symantec Management Platform Help. “About the status of Managed Software Delivery policies”...

  • Page 82: About Software Management Solution Reports

    79. About Software Management Solution reports Predefined reports let you easily view and analyze your Software Management Solution data. The reports are grouped in folders by type in the Symantec Management Console. “Running a Software Management Solution report”...

  • Page 83: Running A Software Management Solution Report

    Running a Software Management Solution report You can view reports to get information about the actions that you perform in Software Management Solution. For more information, see the topics about reports in the Symantec Management Platform Help.
  • Page 84 Performing common tasks in Software Management Solution Running a Software Management Solution report To run a Software Management Solution report In the Symantec Management Console, on the Reports menu, click All Reports. In the left pane, under Reports, expand Software and expand the folder that contains the report that you plan to run.

  • Page 85: Delivering Software

    Section Delivering software Chapter 5. Introducing software delivery Chapter 6. Performing advanced software deliveries Chapter 7. Performing quick software deliveries Chapter 8. Delivering packages Chapter 9. Creating and managing Software Management tasks Chapter 10. Delivering 6.x software packages...

  • Page 87: Chapter 5 Introducing Software Delivery

    Software Management Solution integrates with the Software Catalog and the Software Library that are part of the Symantec Management Platform. By leveraging this information, Software Management Solution ensures that the correct software gets installed, remains installed, and runs without interference from other software.

  • Page 88: Methods For Delivering Software

    Introducing software delivery Methods for delivering software same method to create a delivery task for a Windows, UNIX, Linux, or Mac OS package. You can use Software Management Solution tasks or policies to fulfill any of the following delivery requirements: Perform a quick delivery of a single software resource.
  • Page 89 Introducing software delivery Methods for delivering software Methods for delivering software Table 5-1 Your requirement Delivery method Description Perform a quick delivery of a single Quick Delivery You can use the task-based Quick Delivery software resource. method to specify the software to deliver, the action to perform, and the computers to deliver to.
  • Page 90 Deliver software with a policy that you Legacy Software Delivery When you upgrade from Notification Server migrated from Software Delivery 6.x to Symantec Management Platform 7.0, Solution 6.x. you can migrate your 6.x software delivery tasks to Legacy Delivery policies. You can continue to use those policies as they are.

  • Page 91: Methods For Uninstalling Software

    Introducing software delivery Methods for uninstalling software Methods for delivering software (continued) Table 5-1 Your requirement Delivery method Description (Windows only) Virtualize an Managed Software Delivery You can create and manage new virtual application and install it into a new software layers or manage existing layers virtual software layer on a client on client computers.
  • Page 92 If a software resource is not defined for that software, you can create one in the Software Catalog. For more information, see the topics about creating software resources and command lines in the Symantec Management Platform Help. If you prefer not to create a software resource, you can use a Package Delivery task.

  • Page 93: How Software Management Solution Integrates With The Software Catalog And Software Library

    Any information about the software that the task or the policy needs is available from the software resource. The Software Catalog and Software Library are part of the Symantec Management Platform. For more information, see the topics about the Software Catalog, the Software Library, and software resources in the Symantec Management Platform Help.
  • Page 94 Introducing software delivery How Software Management Solution integrates with the Software Catalog and Software Library How features in Software Management Solution use software Table 5-3 resource information (continued) Feature Usage of software resource information Software Portal (Windows and Mac OS only) In each software resource, you can configure settings for making that software available to the Software Portal.

  • Page 95: Chapter 6 Performing Advanced Software Deliveries

    Chapter Performing advanced software deliveries This chapter includes the following topics: About advanced software deliveries Advanced delivery actions that Managed Software Delivery can perform About the execution of Managed Software Delivery policies About policy applicability, compliance, and remediation Performing an advanced software delivery Creating a Managed Software Delivery policy with the Managed Software Delivery wizard Select software resource page...

  • Page 96: About Advanced Software Deliveries

    The software that you deliver in this way must be defined as a software resource in the Software Catalog. If the software is not defined, contact an administrator who can edit the Software Catalog. For more information, see the topics about the Software Catalog in the Symantec Management Platform Help.

  • Page 97: Advanced Delivery Actions That Managed Software Delivery Can Perform

    Performing advanced software deliveries Advanced delivery actions that Managed Software Delivery can perform If you need to perform a quick delivery of a single software resource, use Quick Delivery instead of Managed Software Delivery. “About quick delivery of a single software resource” on page 131.
  • Page 98 Performing advanced software deliveries Advanced delivery actions that Managed Software Delivery can perform Advanced delivery actions that Managed Software Delivery can Table 6-1 perform (continued) Delivery action Description Detect supersedence When you create a Managed Software Delivery policy for a software resource that associations on the supersedes other software, you can set supersedence options.

  • Page 99: About The Execution Of Managed Software Delivery Policies

    Performing advanced software deliveries About the execution of Managed Software Delivery policies About the execution of Managed Software Delivery policies When a Managed Software Delivery policy runs on a managed computer, it performs a series of tasks that are grouped into the following phases: Compliance Table 6-2.
  • Page 100 Performing advanced software deliveries About the execution of Managed Software Delivery policies Process for the compliance phase of Managed Software Delivery Table 6-2 (continued) Step Action Description Step 3 Compliance check Evaluates the software resource s unique identifier or detection rule to determine whether the software resource is installed on the client computer.
  • Page 101 Performing advanced software deliveries About the execution of Managed Software Delivery policies Process for the compliance phase of Managed Software Delivery Table 6-2 (continued) Step Action Description Step 4 Package download Downloads the package for each software resource or task in the Managed Software Delivery policy that requires a package.

  • Page 102: About Policy Applicability, Compliance, And Remediation

    Performing advanced software deliveries About policy applicability, compliance, and remediation Process for the remediation phase of Managed Software Delivery Table 6-3 (continued) Step Action Description Step 2 Remediation action Installs, uninstalls, or performs any other remediation action that the software requires. If the Managed Software Delivery policy contains multiple software resources and tasks, they are executed in the order in which they appear in the...
  • Page 103 For more information, see the topics about detection and applicability rules in the Symantec Management Platform Help. The compliance check always checks for the presence of the software on the client computer. The check returns True if the software is installed and False if the software is not installed.

  • Page 104: Performing An Advanced Software Delivery

    Examples of how the type of command line determines the remediation action are as follows: Installation command line You want to install Symantec AntiVirus 2008 on all managed computers that do not have it installed. You create the Managed Software Delivery policy and select an installation command line.
  • Page 105 Software Catalog. If the software is not defined, contact an administrator who can edit the Software Catalog. For more information, see the topics about the Software Catalog in the Symantec Management Platform Help. Process for performing advanced software deliveries...

  • Page 106: Creating A Managed Software Delivery Policy With The Managed Software Delivery Wizard

    Performing advanced software deliveries Creating a Managed Software Delivery policy with the Managed Software Delivery wizard Process for performing advanced software deliveries (continued) Table 6-5 Step Action Description Step 4 Schedule the policy. Define the schedule on which a Managed Software Delivery policy runs. You schedule the compliance check and the remediation check separately.
  • Page 107 Creating a Managed Software Delivery policy with the Managed Software Delivery wizard You can run the Managed Software Delivery wizard from the Software Catalog view or from other areas of the Symantec Management Console. Your point of entry into the Managed Software Delivery wizard determines the amount of default information that is populated.

  • Page 108: Select Software Resource Page

    Performing advanced software deliveries Select software resource page (Optional) On the Specify dependencies and updates page, select any dependencies, updates, or service packs that are defined for this software resource and then click Next. Dependencies Check Verify dependencies and select the check box for each dependency to include.
  • Page 109 Edit an existing command line before you select it. Create a new command line. For more information, see the topics about adding and editing command lines in the Symantec Management Platform Help. Warning: Any additions or changes that you make to the command lines here are applied to the software resource in the Software Catalog.

  • Page 110: Creating A Managed Software Delivery Policy

    Performing advanced software deliveries Creating a Managed Software Delivery policy Options on the Select software resource page (continued) Table 6-6 Option Description Do not install if a newer Does not install the software if a newer version of this software is already installed version of this software is on the client computer.
  • Page 111 Delivery wizard” on page 106. To create a Managed Software Delivery policy In the Symantec Management Console, on the Manage menu, click Policies. In the left pane, under Policies, click Software > All Managed Software Delivery. In the right pane, on the Managed Software Delivery page, click Add.

  • Page 112: About Editing A Managed Software Delivery Policy

    Performing advanced software deliveries About editing a Managed Software Delivery policy “Advanced options in Managed Software Delivery policies” on page 69. In a task, click Show Task to display and change additional settings. “Editing a task in Software Management Solution” on page 143.

  • Page 113: Editing A Managed Software Delivery Policy

    To edit a Managed Software Delivery policy In the Symantec Management Console, on the Manage menu, click Policies. In the left pane, under Policies, click Software > Managed Software Delivery.

  • Page 114: Select Software Dialog Box

    For more information, see the topics about applying a policy to targets, computers, resources, and users in the Symantec Management Platform Help. Managed Software Delivery supports user-based policies by letting you specify users and user groups as policy targets. This feature lets you deliver software to...

  • Page 115: Policy Rules/Actions Section

    Altiris Agent refreshes any policy that targets that user. The policy runs on that computer according to the schedule that you defined for it. For more information, see the topics about user-based policies in the Symantec Management Platform Help.
  • Page 116 Displays a link that indicates the software resource whose detection rule is used for compliance check using the compliance check. You can click the link to view and edit the rule. For more information, see the topics about editing inventory rules and about detection and applicability rules in the Symantec Management Platform Help.
  • Page 117 Performing advanced software deliveries Policy Rules/Actions section Settings for software resources (continued) Table 6-9 Option Description Command line Lets you select the command line to run. This list contains all the command lines that are defined for the software resource that you selected. You can select a command line other than the default command line that appears.
  • Page 118 Performing advanced software deliveries Policy Rules/Actions section Settings for software resources (continued) Table 6-9 Option Description Do not install if a newer Does not install the software if a newer version of this software is already installed version of this software is on the client computer.

  • Page 119: Policy Rules/Actions: Policy Settings Tab

    Performing advanced software deliveries Policy Rules/Actions section Settings for tasks (continued) Table 6-10 Option Description Show Task Opens the task editing dialog box so you can view or edit the task. When you edit the task itself instead of its settings, any other instances of that task are also changed.

  • Page 120: Software Publishing Tab

    Software Portal. By publishing software to the Software Portal, you make it available for users to request. The Software Publishing tab appears in multiple places in the Symantec Management Console as follows: On the software resource page that appears when a software resource is edited.
  • Page 121 Performing advanced software deliveries Software Publishing tab Under the Policy Rules/Actions section that appears when you create or edit a Managed Software Delivery policy. Access the tab from this location to publish the Managed Software Delivery policy to the Software Portal. “Adding a Managed Software Delivery policy to the Software Portal”...

  • Page 122: Select Task Dialog Box

    Performing advanced software deliveries Select Task dialog box Select Task dialog box This dialog box lets you select one or more tasks to act upon. This dialog box can appear in multiple areas of the product that require a task to be specified. For example, it can appear when you add a task to an existing Managed Software Delivery policy in Software Management Solution.
  • Page 123 Performing advanced software deliveries About software delivery deferral options for the user Software delivery deferral options for the user (continued) Table 6-13 User s option Description Location of the settings Settings Choose when to run the You might let the user control the The settings for this The settings are as policy or choose not to...

  • Page 124: About Deferring The Execution Of Software Remediation

    Performing advanced software deliveries About deferring the execution of software remediation About deferring the execution of software remediation In a Managed Software Delivery policy, you can set different schedules for the compliance check and the remediation. You can configure these options in the default settings for all Managed Software Delivery policies.

  • Page 125: About Delivering Multiple Software Resources And Tasks

    “Policy Rules/Actions: Software tab” on page 115. For more information, see the topics about supersedence and about associations between software resources in the Symantec Management Platform Help. About delivering multiple software resources and tasks You can deliver multiple software resources and tasks with a single Managed Software Delivery policy.

  • Page 126: Delivering Multiple Software Resources And Tasks Sequentially

    Performing advanced software deliveries Delivering multiple software resources and tasks sequentially Run a task that uses a script to set a registry key on the managed computer. Determine whether the software resource or its dependencies are already installed. Install the software and any of its dependencies that are not already installed. Run a task that performs a restart.
  • Page 127 Performing advanced software deliveries Delivering multiple software resources and tasks sequentially Process for delivering multiple software resources and tasks Table 6-14 Step Action Description Step 1 Create a Managed Software The options for creating a Managed Software Delivery policy are as Delivery policy.

  • Page 128: About The Status Of Managed Software Delivery Policies

    Performing advanced software deliveries About the status of Managed Software Delivery policies Process for delivering multiple software resources and tasks Table 6-14 (continued) Step Action Description Step 6 (Optional) Change the When you add software resources and tasks to a Managed Software settings for individual Delivery policy, they inherit the settings from the policy.
  • Page 129 Performing advanced software deliveries About the status of Managed Software Delivery policies “About the execution of Managed Software Delivery policies” on page 99.
  • Page 130 Performing advanced software deliveries About the status of Managed Software Delivery policies...

  • Page 131: Chapter 7 Performing Quick Software Deliveries

    Chapter Performing quick software deliveries This chapter includes the following topics: About quick delivery of a single software resource Performing a quick delivery of a single software resource About the Quick Delivery wizard Creating a Quick Delivery task with the Quick Delivery wizard Software settings for Quick Delivery tasks About quick delivery of a single software resource You can perform a quick delivery of a single software resource that runs with...

  • Page 132: Performing A Quick Delivery Of A Single Software Resource

    Performing quick software deliveries Performing a quick delivery of a single software resource The software that you deliver in this way must be defined as a deliverable software resource in the Software Catalog. If the software is not defined, contact an administrator who can edit the Software Catalog.

  • Page 133: About The Quick Delivery Wizard

    Performing quick software deliveries About the Quick Delivery wizard Process for performing a quick delivery of a single software resource Table 7-1 (continued) Step Action Description Step 2 (Optional) Change the task Every task inherits the default settings that control how the task runs. settings.

  • Page 134: Creating A Quick Delivery Task With The Quick Delivery Wizard

    When you run the Quick Delivery wizard from the Software Catalog view, it populates the most default information. However, you can run the Quick Delivery wizard from other areas of the Symantec Management Console. Your point of entry into the Quick Delivery wizard determines the amount of default information that is populated.

  • Page 135: Software Settings For Quick Delivery Tasks

    Software settings for Quick Delivery tasks To create a Quick Delivery task with the Quick Delivery wizard In the Symantec Management Console, on the Manage menu, click Software. In the left pane, under Software, click the Software Catalog folder or expand it and select a subfolder.
  • Page 136 Performing quick software deliveries Software settings for Quick Delivery tasks Software settings for Quick Delivery tasks Table 7-2 Option Description Name Identifies this task in any list of tasks throughout the product. When you edit a task, this option is not labeled. In the Make the name descriptive enough for others to easily upper left of the task page, identify this task and the software that it delivers or...

  • Page 137: Delivering Packages

    Chapter Delivering packages This chapter includes the following topics: About Package Delivery Delivering a package without defining a software resource Package settings for Package Delivery tasks About Package Delivery When all you need to do is quickly push out a package, use Package Delivery. This task-based delivery method lets you deliver any package regardless of whether it is associated with a software resource.

  • Page 138: Delivering A Package Without Defining A Software Resource

    Delivering packages Delivering a package without defining a software resource Delivering a package without defining a software resource A Package Delivery task lets you deliver any package regardless of whether it is associated with a software resource. “About Package Delivery” on page 137.

  • Page 139: Package Settings For Package Delivery Tasks

    Delivering packages Package settings for Package Delivery tasks Process for delivering a package without defining a software Table 8-1 resource (continued) Step Action Description Step 4 After the task runs, view the The Software Management reports let you reports. monitor the software deliveries. The delivery reports provide information about the status of the software downloads and executions.
  • Page 140 Software Library, a UNC path, a URL, or a directory on the Notification Server computer. For more information, see the topics about adding and editing a package in the Symantec Management Platform Help. Command line Lets you select or define a command line to run.

  • Page 141: Creating And Managing Software Management Tasks

    Chapter Creating and managing Software Management tasks This chapter includes the following topics: Types of tasks in Software Management Solution Creating a task in Software Management Solution Editing a task in Software Management Solution Scheduling a task and selecting computers in Software Management Solution Types of tasks in Software Management Solution Notification Server tasks let you download and run packages, programs, commands, and other items to client computers.

  • Page 142: Creating A Task In Software Management Solution

    “Scheduling a task and selecting computers in Software Management Solution” on page 144. To create a task In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, under Jobs and Tasks, expand Software and select the type...

  • Page 143: Editing A Task In Software Management Solution

    “Types of tasks in Software Management Solution” on page 141. To edit a task In the Symantec Management Console, on the Manage menu, click Jobs and Tasks. In the left pane, under Jobs and Tasks, expand Software and select the type of task to edit.

  • Page 144: Scheduling A Task And Selecting Computers In Software Management Solution

    Creating and managing Software Management tasks Scheduling a task and selecting computers in Software Management Solution In the top section, click Advanced to change the task s settings for this instance. “Advanced options for tasks in Software Management Solution” on page 70. In the top section, edit the task s details.
  • Page 145 Select the computers to run the task on. For more information, see the topics about specifying the targets of a policy or task in the Symantec Management Platform Help. (Optional) To create multiple schedules and computer lists for this task, repeat step through step 3.
  • Page 146 Creating and managing Software Management tasks Scheduling a task and selecting computers in Software Management Solution...

  • Page 147: Delivering 6.X Software Packages

    Editing 6.x software packages About the delivery of Altiris 6.x software packages When you upgrade from Notification Server 6.x to Symantec Management Platform 7.0, you can migrate 6.x software packages for both Windows and non-Windows software. Then you can use Software Management Solution tasks and policies to deliver the migrated packages.
  • Page 148 For more information about 6.x data migration, see the Symantec Management Platform Release Notes. These delivery methods leverage the software resource information that is in the Software Catalog and Software Library.

  • Page 149: About Legacy Software Delivery

    Delivering 6.x software packages About Legacy Software Delivery Methods for delivering Altiris 6.x software packages (continued) Table 10-1 Method Description Software Virtualization task Software Virtualization tasks let you deliver virtual software archive (VSA) files and import them into virtual software layers on client computers.

  • Page 150: Accessing A Legacy Software Delivery Policy

    Accessing a Legacy Software Delivery policy Accessing a Legacy Software Delivery policy During the upgrade to Symantec Management Platform 7.0, you can migrate 6.x Software Delivery tasks to 7.0 Legacy Software Delivery policies. Access the Legacy Software Delivery policies to edit, clone, and run them.

  • Page 151: How Legacy Software Delivery Policies Differ From 6.X Software Delivery Tasks

    40. How Legacy Software Delivery policies differ from 6.x Software Delivery tasks During the upgrade to Symantec Management Platform 7.0, you can migrate 6.x Software Delivery tasks to 7.0 Legacy Software Delivery policies. “About Legacy Software Delivery” on page 149.

  • Page 152: About Assigning 6.X Software Packages To Software Resources

    Contains the General tab, Advanced tab, and Status tab. Applied to Lets you add or change the delivery destinations. For more information, see the topics about specifying the targets of a policy in the Symantec Management Platform Help. Schedule Lets you add or change the delivery schedule.

  • Page 153: Assigning An Altiris 6.X Software Package To A Software Resource

    6.x software package to a software resource. For more information, see the topics about data migration in the Symantec Management Platform Installation Guide. You can assign a 6.x software package to a new software resource or an existing software resource.

  • Page 154: Assigning Multiple Altiris 6.X Software Packages To Software Resources

    “Assigning multiple Altiris 6.x software packages to software resources” on page 154. To assign an Altiris 6.x software package to a software resource In the Symantec Management Console, on the Manage menu, click All Resources. In the left pane, under All Resources, click Package > Software Package.
  • Page 155 “Assigning an Altiris 6.x software package to a software resource” on page 153. To assign multiple Altiris 6.x software packages to software resources In the Symantec Management Console, on the Manage menu, click All Resources. In the left pane, under All Resources, click Package > Software Package.

  • Page 156: Adding 6.X Software Packages To A Package Assignment Task

    Delivering 6.x software packages Adding 6.x software packages to a package assignment task To edit a 6.x package, under the Software Settings section, double-click the package name. When you edit a package, you can modify its command lines and assign it to a new software resource or existing software resource.

  • Page 157: Editing 6.X Software Packages

    Delivering 6.x software packages Editing 6.x software packages To add 6.x software packages to a package assignment task Access the package assignments task. “Assigning multiple Altiris 6.x software packages to software resources” on page 154. Under Software Settings, click Add Package. In the Add Software Packages dialog box, click >...
  • Page 158 Delivering 6.x software packages Editing 6.x software packages To edit the package s command lines, in the Edit Software Details dialog box, on the Set Command Line tab, edit any of the fields for the listed command lines. If you select Custom as a Command type, then you cannot check Set as the default command line option.

  • Page 159: Delivering Software From User Requests

    Section Delivering software from user requests Chapter 11. Introducing the Software Portal Chapter 12. Introducing software requests Chapter 13. Setting up the Software Portal Chapter 14. Reviewing and approving software requests...

  • Page 161: Introducing The Software Portal

    Only the requests for non-standard software require the manager or the administrator to take further action to deliver the software. The Software Portal is installed on the client computers. Therefore, the users can create requests and the managers can approve the requests without requiring access to the Symantec Management Console.

  • Page 162: About Software Portal User Roles

    Management Framework privileges. For more information, see the topics about Software Management Framework privileges in the Symantec Management Platform Help. The Software Catalog administrator s tasks in the Software Portal are as follows: Define the software that appears in the Software Portal for specific users or groups.

  • Page 163: About The Software In The Software Portal

    Because the Software Portal is installed on the client computer, the user can create requests without access to the Symantec Management Console. Typically, users do not have access to the Symantec Management Console and do not have Notification Server security roles.
  • Page 164 Introducing the Software Portal About the software in the Software Portal Terms that describe the software in the Software Portal (continued) Table 11-2 Term Description Unlisted Software that meets any of the following conditions: The software is not in the Software Catalog. The software is in the Software Catalog but is not published to the Software Portal.

  • Page 165: Chapter 12 Introducing Software Requests

    Chapter Introducing software requests This chapter includes the following topics: About the approval of software requests Software request work flow Methods for delivering software from approved software requests Statuses of software requests in the Software Portal About request status notifications About the approval of software requests Every software request that is created in the Software Portal must be approved before the software is installed.
  • Page 166 Introducing software requests About the approval of software requests Users who can approve software requests Table 12-1 Approver When their approval is needed Administrator, The Software Catalog administrator can pre-approve software Software Catalog for specific users or groups when the software is published to the Software Portal.

  • Page 167: Software Request Work Flow

    Introducing software requests Software request work flow Software request work flow Figure 12-1 shows how a software request is processed through the Software Portal. “About the Software Portal” on page 161. “About Software Portal user roles” on page 162. This diagram does not illustrate the additional steps that are required to deliver unlisted software.
  • Page 168 Introducing software requests Software request work flow Software request work flow diagram for listed software Figure 12-1 The end user requests the The request goes to software the manager and Is a manager administrator assigned? Is the software approved? Is the manager available? The manager reviews the request...

  • Page 169: Methods For Delivering Software From Approved Software Requests

    Introducing software requests Methods for delivering software from approved software requests Methods for delivering software from approved software requests When a manager or administrator approves a software request, the software is delivered to the user. The delivery method for requested software depends on whether the software is listed or unlisted as follows: Listed software Listed software is delivered automatically upon approval of the...

  • Page 170: Statuses Of Software Requests In The Software Portal

    For example, the software application is one that you plan For more information, see the to manage. topics about populating the Software Catalog in the Symantec Management Platform Help. “Methods for delivering software” on page 88. The software resource is in the...
  • Page 171 In any of the Request Details dialog boxes that appear when a request is opened. In the reports that are available in the Symantec Management Console. Typically, these reports are available to the administrator only. “Running a Software Management Solution report”...

  • Page 172: About Request Status Notifications

    The requested software was delivered successfully. This status describes the software delivery rather than the software request. It appears on the Software Portal reports and the Web parts that appear in the Symantec Management Console. “About the software in the Software Portal” on page 163.

  • Page 173: Chapter 13 Setting Up The Software Portal

    The minimum prerequisites for implementing the Software Portal are as follows: Software Management Solution must be installed on the Notification Server computer. The Software Portal is installed on the Notification Server computer when Software Management Solution is installed. For more information, see the Symantec Management Platform Installation Guide.
  • Page 174 Mac computers on which you implement the Software Portal. For more information, see the topics about installing the Altiris Agent for UNIX, Linux, or Mac in the Symantec Management Platform Help. Additional steps in the Software Management Solution implementation process can be performed, but the Software Portal implementation does not require them.

  • Page 175: Recommended Security Settings For The Software Portal

    “Implementing the Software Portal” on page 173. “About Software Portal user roles” on page 162. Typically, users do not have access to the Symantec Management Console and do not have Notification Server security roles.

  • Page 176: Methods For Adding Software To The Software Portal

    Setting up the Software Portal Methods for adding software to the Software Portal You configure security for the Software Portal in the Symantec Management Console on the Security Roles page. For more information, see the topics about assigning privileges to a security role in the Symantec Management Platform Help.

  • Page 177: Adding A Software Resource To The Software Portal

    Setting up the Software Portal Adding a software resource to the Software Portal Selecting the software to publish Defining the users who are allowed to request that software Specifying whether a user needs approval to install that software You can publish software to the in the following ways: Software Portal Software resource...

  • Page 178: About Deleting A Published Software Resource

    You can delete a software resource that is published to the Software Portal. However, you cannot delete a software resource that has references. A reference is an association between the software resource and another item in the Symantec Management Platform.

  • Page 179: Adding A Managed Software Delivery Policy To The Software Portal

    177. To add a Managed Software Delivery policy to the Software Portal In the Symantec Management Console, on the Manage menu, click Policies. In the left pane, under Policies, click Software > Managed Software Delivery. Select a managed software delivery policy.

  • Page 180: Add User Dialog Box

    Administrators Administrators can access the Add User dialog box from the following places in the Symantec Management Console: The Software Publishing tab that appears when the administrator adds a software resource to the Software Portal. “Adding a software resource to the Software Portal”...

  • Page 181: Configuring The Software Portal Settings

    “Implementing the Software Portal” on page 173. To configure the Software Portal settings In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Software Portal Settings> Software Portal Settings.
  • Page 182 Setting up the Software Portal Configuring the Software Portal settings Company name Type the name of your organization as it should appear in the Software Portal window. Click Save changes.

  • Page 183: Chapter 14 Reviewing And Approving Software Requests

    Administrator Portal page This page lets an administrator view and approve the users software requests. The Administrator Portal page appears in the Symantec Management Console on the Notification Server computer and is available to the Software Portal administrator. The Software Portal administrator approves special requests and can also approve any requests if a manager is not available.

  • Page 184: Finding And Filtering Software Requests

    Reviewing and approving software requests Finding and filtering software requests Sections on the Administrator Portal page (continued) Table 14-1 Section Description Requested Lets you review the software requests and decide what action to take. Software “Processing a software request on the Administrator Portal page” on page 185.

  • Page 185: Processing A Software Request On The Administrator Portal Page

    Processing a software request on the Administrator Portal page To find and filter software requests In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Software Portal Settings >...
  • Page 186 Software Catalog, click this link to import it. The Import Software wizard opens. For more information, see the topics about importing a package to create a software resource in the Symantec Management Platform Help. Search for available The software resource might be in the Software software resource Catalog.
  • Page 187 Reviewing and approving software requests Processing a software request on the Administrator Portal page In the Listed Software Request Details dialog box or the Unlisted Software Request Details dialog box, click OK. If you approve a request for the unlisted software, take steps to obtain the software.
  • Page 188 Reviewing and approving software requests Processing a software request on the Administrator Portal page...

  • Page 189: Managing Applications On Client Computers

    Section Managing applications on client computers Chapter 15. Managing Windows Installer applications Chapter 16. Managing virtual applications...

  • Page 191: Chapter 15 Managing Windows Installer Applications

    Chapter Managing Windows Installer applications This chapter includes the following topics: About managing Windows Installer applications About Windows Installer repair Types of Windows Installer repairs Repairing Windows Installer applications Configuring a Windows Installer Repair policy Windows Installer Repair settings About source path updates for Windows Installer applications Updating the source paths of Windows Installer applications Configuring a Source Path Update policy Configuration settings for Source Path Update tasks...

  • Page 192: About Managing Windows Installer Applications

    Managing Windows Installer applications About managing Windows Installer applications About managing Windows Installer applications You can create policies and tasks to manage Windows Installer applications on managed computers. The policies and the tasks work with Windows Installer to enhance its functionality. You can manage Windows Installer applications in the following ways: Initiate the repair of You can proactively identify and repair broken applications...

  • Page 193: About Windows Installer Repair

    Managing Windows Installer applications About Windows Installer repair About Windows Installer repair You can proactively identify and repair broken applications on selected computers. If an application needs repair, a repair command is sent to the Windows Installer service to initiate self-repair. You can repair Windows Installer applications with a policy or task as follows: Policy Use a policy as your primary means to repair Windows Installer...

  • Page 194: Repairing Windows Installer Applications

    Managing Windows Installer applications Repairing Windows Installer applications Types of Windows Installer repairs Table 15-1 Features Windows Installer Quick Windows Installer Full Repair Repair Type of scan Runs a quick scan that Runs a quick scan, like the identifies Windows Installer quick repair, and then runs a applications and verifies that deep scan.

  • Page 195: Configuring A Windows Installer Repair Policy

    Managing Windows Installer applications Configuring a Windows Installer Repair policy Process for repairing Windows Installer applications Table 15-2 Step Action Description Step 1 Configure a policy or create Configure a Windows Installer Repair policy to check and repair a task. Windows Installer applications on a recurring basis.

  • Page 196: Windows Installer Repair Settings

    “About Windows Installer repair” on page 193. To configure a Windows Installer Repair policy In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Application Management > Windows, and then click one of the following options:...
  • Page 197 Managing Windows Installer applications Windows Installer Repair settings “About Windows Installer repair” on page 193. “Creating a task in Software Management Solution” on page 142. When you edit a Windows Installer Repair task, the Task Status section appears beneath the Windows Installer Repair Settings section on the page. Under the Task Status section, you can schedule the task, select the destination computers, and view the status of the task.

  • Page 198: About Source Path Updates For Windows Installer Applications

    Managing Windows Installer applications About source path updates for Windows Installer applications About source path updates for Windows Installer applications On managed computers, you can update the source paths of Windows Installer applications with resilient source paths. When a Windows Installer application is broken, Windows Installer can repair or modify it, but only if the original installation file is accessible.

  • Page 199: Updating The Source Paths Of Windows Installer Applications

    Managing Windows Installer applications Updating the source paths of Windows Installer applications “Installing the Software Management Solution agent” on page 38. “About managing Windows Installer applications” on page 192. Updating the source paths of Windows Installer applications You can update the source paths of Windows Installer applications with resilient source paths.

  • Page 200: Configuring A Source Path Update Policy

    “About source path updates for Windows Installer applications” on page 198. To configure a Source Path Update policy In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, under Settings, click Software > Application Management...

  • Page 201: Configuration Settings For Source Path Update Tasks

    Under Applied to, select the computers or users to which the policy applies. For more information, see the topics about specifying the targets of a policy or task in the Symantec Management Platform Help. Turn on the policy. At the upper right of the page, click the colored circle, and then click On.
  • Page 202 Managing Windows Installer applications Configuration settings for Source Path Update tasks “About source path updates for Windows Installer applications” on page 198. “Creating a task in Software Management Solution” on page 142. When you edit a Source Path Update task, the Task Status section appears beneath the Configuration settings section on the page.

  • Page 203: About The Application Management Agent

    Managing Windows Installer applications About the Application Management agent Configuration settings for Source Path Update tasks (continued) Table 15-5 Option Description First Server to Use Lets you select the first server to use as a source path. You can click Any Server or you can select a specific server from the list.

  • Page 204: Creating Customized Windows Installer Policies And Tasks

    Application Management “Command-line options for the agent package in the Application Management agent” on page 205. Software Catalog. For more information, see the topics about adding and editing command lines in the Symantec Management Platform Help.

  • Page 205: Command-Line Options For The Application Management Agent

    “About the Application Management agent” on page 203. For more information, see the topics about creating a command line in the Symantec Management Platform Help. The executable file for the Application Management agent is Aexmsiagent.exe. The command lines must use the following format: Aexmsiagent.exe /option parameter...
  • Page 206 Managing Windows Installer applications Command-line options for the Application Management agent If they use GUIDs, the GUIDS must be formatted as follows: {8E1FC9E1-8ACC-4e1c-9D6C-F217C0223B7D} Command-line options for the Application Management agent Table 15-7 Option Description and parameters Displays a help dialog box. Adds a source path to the list of valid sources for the specified product.
  • Page 207 Managing Windows Installer applications Command-line options for the Application Management agent Command-line options for the Application Management agent Table 15-7 (continued) Option Description and parameters Specifies the first package server that Windows Installer should check for source /first=Computer Name files during an update of source paths for an application. For Computer Name, type the computer name of the package server to check.
  • Page 208 Managing Windows Installer applications Command-line options for the Application Management agent Command-line options for the Application Management agent Table 15-7 (continued) Option Description and parameters When logging is enabled, log messages contain only errors and warning by default. /LLevel Use this option to specify the types of messages to log. This option is used with /Log.
  • Page 209 Managing Windows Installer applications Command-line options for the Application Management agent Command-line options for the Application Management agent Table 15-7 (continued) Option Description and parameters Prevents the agent from trying to verify (deep scan) shortcuts during its scan. /NoShortcuts Specifies the type of output the agent produces. For format, type xml because the /Output format output must be in XML format.
  • Page 210 Managing Windows Installer applications Command-line options for the Application Management agent Command-line options for the Application Management agent Table 15-7 (continued) Option Description and parameters Specifies the number of items to process before the throttle threshold is reached. For /Throttle x x, type the number of items to process.

  • Page 211: Managing Virtual Applications

    Chapter Managing virtual applications This chapter includes the following topics: About managing virtual applications About software virtualization Managing virtual applications Methods for virtualizing software Virtualizing software during installation Methods for installing and managing virtual software Actions that you can perform on a virtual software layer Installing and managing a virtual software layer with a Software Virtualization task Software Virtualization settings...

  • Page 212: About Software Virtualization

    Managing virtual applications About software virtualization “About software virtualization” on page 212. Virtual software layers facilitate the management of software on client computers as follows: You avoid conflicts A virtual application always uses the correct files and registry between applications. settings and does not modify the operating system or interfere with other applications.

  • Page 213: About The Applications That You Can Virtualize

    Managing virtual applications About software virtualization For example, if you install a virtual software layer for Firefox, its files are placed in a subdirectory of C:\fslrdr. After you activate the layer for Firefox, the filter driver displays the files for Firefox in C:\Program Files. To accomplish this virtualization, software virtualization uses a file system filter driver.

  • Page 214: About Virtual Software Archive Files

    VSA file: Wise Package Studio 7.0 or later Software Virtualization Solution or its new version, which is called Symantec Workspace Virtualization. You can create a software resource for a VSA file in the Software Catalog. When you create the software resource, you can add the VSA file to the Software Library.

  • Page 215: About Preventing The Loss Of Virtual Application Data

    Managing virtual applications About software virtualization “Methods for delivering software” on page 88. “Installing and managing a virtual software layer with a Software Virtualization task” on page 225. When you deliver a VSA file, the Software Virtualization agent installs it to create a virtual software layer.
  • Page 216 Any WiseScript product such as WiseScript Editor or WiseScript Package Editor. The Set SVS Exclude Entry script action can create exclude entries on client computers. Software Virtualization Solution or its new version, which is called Symantec Workspace Virtualization. For more information about exclude entries, see the respective product s documentation.

  • Page 217: About Data Layers

    215. You can create data layers in either of the following products: Virtual Package Editor in Wise Package Studio 7.0 or later Software Virtualization Solution or its new version, which is called Symantec Workspace Virtualization. “About software virtualization”...
  • Page 218 Import an existing VSA file into the Software Catalog to create a software resource. For more information, see the topics about importing a package to create a software resource in the Symantec Management Platform Help. Step 2 Install the software into a You can install the software into a virtual layer on the client computer virtual software layer.

  • Page 219: Methods For Virtualizing Software

    Managing virtual applications Methods for virtualizing software Methods for virtualizing software Software virtualization is the creation of virtual software layers. A virtual software layer contains all the files and registry settings of one or more Windows-based applications or sets of data. “Managing virtual applications”...

  • Page 220: Virtualizing Software During Installation

    Managing virtual applications Virtualizing software during installation Methods for virtualizing software (continued) Table 16-3 Method Description Virtualize the software This method requires that you repackage the installation before installation file to create a virtual software archive file. A virtual software archive (VSA) file is a portable virtual software layer, which installs one or more Windows-based applications or sets of data.

  • Page 221: Methods For Installing And Managing Virtual Software

    “About preventing the loss of virtual application data” on page 215. To virtualize software during installation In the Symantec Management Console, begin the creation of a Managed Software Delivery policy for the software to be virtualized. Create the policy in one of the following ways: With the Managed Software Delivery wizard “Creating a Managed Software Delivery policy with the Managed...
  • Page 222 Managing virtual applications Methods for installing and managing virtual software The task or policy installs and manages the layer by running a command line that performs actions on the layer. “Actions that you can perform on a virtual software layer” on page 223.

  • Page 223: Actions That You Can Perform On A Virtual Software Layer

    Managing virtual applications Actions that you can perform on a virtual software layer Actions that you can perform on a virtual software layer (Windows only) After you install Windows-based software into a virtual software layer on client computers, you can manage the layer. To do so, you run a command line that performs actions on the layer.
  • Page 224 Managing virtual applications Actions that you can perform on a virtual software layer Actions that you can perform on a virtual software layer (continued) Table 16-5 Action Description Import and Activate Imports a VSA file onto a managed computer, creates a new virtual software layer, and activates the layer.

  • Page 225: Installing And Managing A Virtual Software Layer With A Software Virtualization Task

    Managing virtual applications Installing and managing a virtual software layer with a Software Virtualization task Actions that you can perform on a virtual software layer (continued) Table 16-5 Action Description Set not active on startup Configures a virtual software layer not to be activated when a computer starts.

  • Page 226: Software Virtualization Settings

    Managing virtual applications Software Virtualization settings Process for managing a virtual software layer with a Software Table 16-6 Virtualization task (continued) Step Action Description Step 3 Schedule the task and select Define the schedule and the delivery destinations every time you run the delivery destinations.
  • Page 227 Managing virtual applications Software Virtualization settings Software virtualization settings Table 16-7 Option Description Name Identifies this task in any list of tasks throughout the product. When you edit a task, this option is not labeled. In the Because the description does not always appear, make the upper left of the task page, name descriptive enough for other administrators to easily you can click the existing...

  • Page 228: Installing And Managing A Virtual Software Layer With A Quick Delivery Or Package Delivery Task

    Managing virtual applications Installing and managing a virtual software layer with a Quick Delivery or Package Delivery task Software virtualization settings (continued) Table 16-7 Option Description Advanced Lets you change the settings that control how this task runs. “Advanced options for tasks in Software Management Solution”...
  • Page 229 Managing virtual applications Installing and managing a virtual software layer with a Quick Delivery or Package Delivery task Process for installing and managing a virtual software layer with a Table 16-8 Quick Delivery or Package Delivery task Step Action Description Step 1 Create a Quick Delivery task The options for creating the task are as follows:...

  • Page 230: Installing And Managing A Virtual Software Layer With A Managed Software Delivery Policy

    Managing virtual applications Installing and managing a virtual software layer with a Managed Software Delivery policy Process for installing and managing a virtual software layer with a Table 16-8 Quick Delivery or Package Delivery task (continued) Step Action Description Step 5 Schedule the task and select Define the schedule and the delivery destinations every time you run the delivery destinations.
  • Page 231 Managing virtual applications Installing and managing a virtual software layer with a Managed Software Delivery policy Process for managing virtual software layers with a Managed Table 16-9 Software Delivery policy Step Action Step 1 Create one or more Software Virtualization tasks or Quick Delivery tasks that manage virtual software layers.
  • Page 232 Managing virtual applications Installing and managing a virtual software layer with a Managed Software Delivery policy...

  • Page 233: Index

    Index Symbols application management about 192 6.x feature comparison reports 82 application management 25 Application Management agent software agents and settings 18 about 203 software delivery 19 command-line options 205 Software Portal 23 customizing 204 virtualized software 27 software resource 204 Wise Toolkit 29 approval, software request 6.x software delivery...
  • Page 234 Index deferral software delivery 122 implementation software installation 124 Software Management Solution 34 delete virtual software 223 Software Portal 173 delivery, software. See software delivery import virtual software 223 destination download location InstallTailor about 60 about 49 setting 59 installing 50 destination, delivery Managed Software Delivery 114 software task 144...
  • Page 235 Index Managed Software Delivery (continued) Package Delivery (continued) multiple software and tasks. See sequential advanced options 70 software delivery creating 142 offline execution 124 editing 143 policy creation 106, 110 package settings 139 Policy Rules/Actions. See settings, Managed process 138 Software Delivery scheduling 144 process for performing 104...
  • Page 236 Index Quick Delivery (continued) run as settings software settings 135 Software Management Solution 62 virtual software run settings installing 228 Software Management Solution 61 managing 228 wizard about 133 schedule settings creating tasks 134 compliance check 56 quick repair 193 Managed Software Delivery 55 remediation 57 scoping resources.
  • Page 237 Index software (continued) Software Management Solution agent See also recommended software UNIX, Linux, Mac adding to Software Portal. See publish software about 38 listed. See listed software installing 41 uninstalling from clients 91 Windows unlisted. See unlisted software about 37 Software Catalog installing 38 integration with Software Management...
  • Page 238 Index software request (continued) source path update 198 approval. See approval, software request See also resilient source paths approvers 165 about 198 closed 171 advanced options 70 delivery methods 169 customizing 204 denied 171 policy. See Source Path Update policy email notification.
  • Page 239 Index task, Software Management Solution (continued) virtual software (continued) advanced options 70 creating during installation 220 creating 142 creation methods 219 editing 143 guidelines for creating 213 options. See task options, Software Management installing. See virtual software installation Solution layer. See virtual software layer scheduling 144 managing.
  • Page 240 Index Wake-on-LAN Managed Software Delivery 56–57 Web parts Software Management Solution 48 Windows Installer applications management 192 repairing 194 source path update 199 Windows Installer repair about 193 advanced options 70 customizing 204 full 193 Managed Software Delivery 193 policy 195 process 194 quick 193 scheduling 144...

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Altiris client management suite 7.0 sp2 - v1.0

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