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To re-run the installation segment of the ServiceDesk Setup wizard
1
On the ServiceDesk server computer, in the location to which you downloaded
the installation file, double-click the following shortcut:
Altiris.ServiceDesk.2009.exe
2
On the License Agreement page, review the license agreement, and then click
I Agree.
3
On the Maintenance page, click New Install.
4
On the Server Roles page, uncheck all the options except for Show Advanced
Settings During Installation, and then click Next.
See
"Server Roles page"
5
Step through the advanced settings pages, complete only the ones that apply
to the advanced features you need, and then click Next as follows:
Install Location page
(Advanced Settings only) Specify the ServiceDesk installation folder and
the Start menu folder for the ServiceDesk shortcuts.
See
"Install Location page"
Database Replication page
(Advanced Settings only) Specify whether to replicate the Process Manager
database.
You can replicate the data for archiving purposes or for historical data
reporting.
See
"Database Replication page"
System Accounts Access page
(Advanced Settings only) Specify which accounts on your system are
granted access to the Process Manager database.
These accounts are used to run queries on the database.
If you install ServiceDesk in a dual-server environment and you grant the
ASPNET account access to the Process Manager database, the installation
fails. If this installation is for a dual-server environment, be sure to
uncheck the ASPNET check box.
See
"System Accounts Access page"
Process Manager Configuration page
(Advanced Settings only) Specify the name of the Process Manager virtual
directory and other preferences.
See
"Process Manager Configuration page"
Workflow Persistence page
Configuring the initial ServiceDesk settings
Re-running the ServiceDesk installation
on page 70.
on page 72.
on page 77.
on page 78.
on page 78.
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