Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 63

Installing the ServiceDesk application software on the ServiceDesk server computer
Notification Server Credentials page
Specify the Symantec Management Platform computer that ServiceDesk
accesses and the user credentials for accessing the server.
The credentials must be for a user who has administrative rights.
See "Notification Server Credentials page"
Database Connection page
Configure the settings for creating the Process Manager database.
This database must reside on the SQL server.
See "Database Connection page"
Database Configuration page
Specify whether to create a new Process Manager database or update an
existing one.
See "Database Configuration page"
Database Replication page
(Advanced Settings only) Specify whether to replicate the Process Manager
database.
You can replicate the data for archiving purposes or for historical data
reporting.
See "Database Replication page"
System Accounts Access page
(Advanced Settings only) Specify which accounts on your system are
granted access to the Process Manager database.
These accounts are used to run queries on the database.
If you install ServiceDesk in a dual-server environment and you grant the
ASPNET account access to the Process Manager database, the installation
fails. If this installation is for a dual-server environment, be sure to
uncheck the ASPNET check box.
See "System Accounts Access page"
Process Manager Configuration page
(Advanced Settings only) Specify the name of the Process Manager virtual
directory and other preferences.
See "Process Manager Configuration page"
Process Manager Authentication page
Define the ServiceDesk administrator s credentials and the method for
authenticating the users who log on to ServiceDesk.
See "Process Manager Authentication page"
Workflow Persistence page
Installing ServiceDesk
on page 74.
on page 75.
on page 76.
on page 77.
on page 78.
on page 78.
on page 79.
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