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Installing ServiceDesk 7.0 on an existing installation of the Symantec Management Platform
Step
Process
Step 5
(Optional) Install Workflow
Designer.
Step 6
(Optional) Install the Screen
Capture Utility on the client
computers.
Installing ServiceDesk 7.0 on an existing installation
of the Symantec Management Platform
Process for installing a Symantec Management Platform product
Table 4-2
and ServiceDesk for the first time (continued)
Description
If you install Workflow Designer on a client computer, you must run
a separate installation.
See
If you install Workflow Designer on the ServiceDesk server computer,
you can install it at the same time as the ServiceDesk application
software.
See
ServiceDesk provides a Screen Capture utility that lets users capture
images of their computer screens.
See
After you complete the installation and before you start to use ServiceDesk,
complete the steps for configuring the ServiceDesk portal.
See
"Configuring the ServiceDesk application software"
Use this process to install ServiceDesk when you have already implemented a
Symantec Management Platform 7.0 product.
Before you begin, ensure that you meet the following prerequisites:
The Symantec Management Platform product is installed and implemented.
See
"About installing Symantec Management Platform products"
The CMDB (Configuration Management Database) is populated.
ServiceDesk uses some of the configuration items (resources) that are defined
in the CMDB. Technically, you can use ServiceDesk without the CMDB data,
but doing so limits the amount of information that can be included in incidents.
See
"About populating the CMDB for ServiceDesk"
Table 4-3
lists the order in which you must complete the steps.
"Installing Workflow Designer on a client computer"
"Installing the ServiceDesk application software"
"About installing the Screen Capture utility"
Planning to install ServiceDesk
on page 64.
on page 59.
on page 109.
on page 125.
on page 52.
on page 53.
39
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