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Configuring the ServiceDesk application software during installation
To configure ServiceDesk during installation
1
On the Welcome page, select the following options as needed:
AddNewAdminUser
Load Configuration
Clear Configuration
Custom Installation
Full Installation
See
"Welcome page"
2
(Custom installation only) On the Installation Components page, select all
the options, and then click Continue.
All the parts are required for a successful installation.
See
"Installation Components page"
3
Step through the wizard pages and on each one, enter the appropriate
information, and then click Continue, as follows:
ServiceDesk Settings page
Configure the settings for connecting to and communicating with
ServiceDesk.
See
"ServiceDesk Settings page"
Mail Settings page
Configuring the initial ServiceDesk settings
Lets you create a ServiceDesk administrator account. When
you click this link, define the administrator on the Add New
Admin User dialog box, and then click Save User to return to
the installation.
If you do not create the administrator account now, you must
use the default administrator account to log on to ServiceDesk
for the first time.
(Optional) Imports the configuration settings from an XML
file that was created during a previous configuration.
If you select this option, the saved settings appear on the
wizard pages as you step through the configuration.
Lets you clear any configuration entries that you have entered.
For example, you choose a full installation and progress
through several configuration pages before you decide to
perform a custom installation instead. You can back up to the
Welcome page and click Clear Configuration to clear the
existing configurations and start over.
Lets you select the parts of ServiceDesk to install.
Installs all the ServiceDesk parts. If you click this option, skip
to step 3.
We recommend that you perform a full installation.
on page 91.
on page 92.
on page 94.
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