Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 40

40 Planning to install ServiceDesk
Installing ServiceDesk 7.0 on an existing installation of the Symantec Management Platform
Step Process
Step 1 Set up the environment for
the ServiceDesk application
software.
Step 2 Install the ServiceDesk
solution software on the
Notification Server
computer.
Step 3 Install the ServiceDesk
application software on the
ServiceDesk server
computer.
Step 4 (Optional) Install Workflow
Designer.
Process for installing ServiceDesk 7.0 on an existing installation of
Table 4-3
the Symantec Management Platform
Description
During this step, you perform the following tasks:
Set up a 64-bit computer as the ServiceDesk server.
This server cannot contain an installation of Helpdesk Solution.
See
on page 47.
Add the ServiceDesk server computer to the Administrators group
on the SQL Server computer.
See
group"
Set up the SQL Server computer.
See
on page 48.
See
on page 49.
During this step, you use Symantec Installation Manager (SIM) to
install the ServiceDesk solution software in the Symantec Management
Platform environment.
See
Notification Server computer"
During this step, you use the ServiceDesk Setup wizard to install the
ServiceDesk application software.
The ServiceDesk application software incorporates all the Symantec
Workflow technologies that manage service tickets, provide reporting
capabilities, and integrate with other Symantec products.
See
This step includes the initial configuration of the ServiceDesk
application software, which you do in the ServiceDesk Setup wizard.
If you install Workflow Designer on a client computer, you must run
a separate installation.
See
If you install Workflow Designer on the ServiceDesk server computer,
you can install it at the same time as the ServiceDesk application
software.
See
"System requirements for the ServiceDesk server computer"
"Adding the ServiceDesk server computer to the Administrators
on page 51.
"System requirements for the SQL Server computer"
"Server configuration options for the ServiceDesk installation"
"About installing the ServiceDesk solution software on the
"Installing the ServiceDesk application software"
"Installing Workflow Designer on a client computer"
"Installing the ServiceDesk application software"
on page 58.
on page 59.
on page 59.
on page 64.