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Process Manager Authentication page
Option
User ID
Password
Retype Password
Options on the Process Manager Configuration page
Table 5-12
Option
Virtual Directory
Shortcuts
UserWelcomeMessage
This page lets you select the method for adding and authenticating the users who
log on to the ServiceDesk portal. This page appears during the ServiceDesk
installation.
See
"Installing the ServiceDesk application software on the ServiceDesk server
computer"
on page 61.
Your organization can use native authentication or Active Directory (AD)
authentication.
See
"About ServiceDesk authentication"
Options on the Process Manager Authentication page
Table 5-13
Description
Lets you specify the credentials for the ServiceDesk administrator account. The
administrator account is used to set up and manage groups, users, permissions, and other
settings in the ServiceDesk portal.
The account that you specify is created during the installation so that it is available for
the administrator who first logs on to ServiceDesk. If you prefer not to create the
administrator account now, you can accept the default credentials.
Description
Lets you specify the name of the Process Manager virtual
directory. The default name is ProcessManager. Most users
choose to use the default name.
This directory name forms the last part of the URL through which
ServiceDesk is accessed.
Installs the ServiceDesk shortcuts in any of the following places:
Desktop
Quick Launch
Sends an email message to new users when they are added to the
ServiceDesk portal.
If you check this option, it can result in a significant number of
emails when ServiceDesk is initially installed.
on page 143.
Installing ServiceDesk
Process Manager Authentication page
79
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