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About the ServiceDesk portal master settings
Lets you select a code that indicates the nature of the resolution.
The default close codes are as follows:
Completed Success
Training Required
Review Documentation
No Fault Found
Monitoring Required
Advice Given
Change Required
Quick Close
Sets the incident s status to Closed and sets the Percent Completed to 100%.
A customer survey is not sent when this close code is used.
Other
The ServiceDesk portal master settings determine the behavior of the ServiceDesk
application software and portal.
The ServiceDesk portal master settings are established during the installation of
the ServiceDesk application software. You can use the default settings or you can
edit them as necessary. We recommend that you review the settings to familiarize
yourself with them and then customize them for your organization.
Examples of the types of settings that you might change are as follows:
Settings under the Account Management section
Password Expire Months, Register Fail e-mail address, and Security Question
1
Settings under the Workflow Settings section
Workflow Task Due Date and Workflow Task Late Date
Do not change the settings for URLs or disable check boxes without fully
understanding the ramifications. Few organizations need to change that type of
information.
The portal master settings are arranged in sections. Expand each section to see
the settings that appear there.
Performing administrative tasks
About the ServiceDesk portal master settings
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