Symantec SERVICEDESK 7.0 MR2 - IMPLEMENTATION GUIDE V1.0 Implementation Manual page 43

Step Process
Step 3 Install the ServiceDesk
solution software on the
Notification Server
computer.
Step 4 Install the ServiceDesk
application software on the
ServiceDesk server
computer.
Step 5 Migrate data from Helpdesk
Solution.
Step 6 (Optional) Install Workflow
Designer.
Upgrading to the Symantec Management Platform and ServiceDesk 7.0 from Altiris 6.x
Process for upgrading to the Symantec Management Platform and
Table 4-4
ServiceDesk 7.0 from Altiris 6.x (continued)
Description
During this step, you perform the following tasks:
During this step, you use the ServiceDesk Setup wizard to install the
ServiceDesk application software.
The ServiceDesk application software incorporates all the Symantec
Workflow technologies that manage service tickets, provide reporting
capabilities, and integrate with other Symantec products.
See
This step includes the initial configuration of the ServiceDesk
application software, which you do in the ServiceDesk Setup wizard.
Symantec ServiceDesk 7.0 replaces the functionality of Helpdesk
Solution 6.5 and earlier. Although you cannot upgrade Helpdesk
Solution directly, you can use certain Helpdesk Solution data in
ServiceDesk.
You can migrate the Helpdesk Solution data from the ServiceDesk
Setup wizard or from the ServiceDesk portal.
See
If you install Workflow Designer on a client computer, you must run
a separate installation.
See
If you install Workflow Designer on the ServiceDesk server computer,
you can install it at the same time as the ServiceDesk application
software.
See
Use Symantec Installation Manager (SIM) to install the ServiceDesk
solution software.
See "About installing the ServiceDesk solution software on the
Notification Server computer"
Populate the Configuration Management Database (CMDB).
ServiceDesk uses some of the configuration items (resources) that
are defined in the CMDB. Technically, you can use ServiceDesk
without the CMDB data, but doing so limits the amount of
information that can be included in incidents.
See "About the Configuration Management Database (CMDB)"
on page 27.
See "About populating the CMDB for ServiceDesk"
"Installing the ServiceDesk application software"
"About migrating data from Helpdesk Solution"
"Installing Workflow Designer on a client computer"
"Installing the ServiceDesk application software"
Planning to install ServiceDesk
on page 58.
on page 53.
on page 59.
on page 113.
on page 64.
on page 59.
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