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Workflow Persistence page
Option
Workflow Persistence
Database Connection
Symbus ORM page
This page lets you specify where to store the data that is associated with the
workflow details such as task assignments and deadlines. This page appears during
the ServiceDesk installation but only if you clicked the Show Advanced Settings
During Installation option on the Server Roles page.
See
"Installing the ServiceDesk application software on the ServiceDesk server
computer"
on page 61.
Options on the Workflow Persistence page
Table 5-16
Description
Lets you specify where to store the workflow details.
The options are as follows:
Based on Exchange
The data is stored on the ServiceDesk server s hard drive. This method is less secure
than the SQL Server-based storage.
Based on SQL Server Database
The data is stored on a SQL server. We recommend that you select this option.
When you click this option, additional SQL options become available.
Lets you select the SQL server on which to store the workflow details. These settings appear
if you choose to use SQL Server-based storage.
The options are as follows:
Use Process Manager Settings
Uses the same SQL server as the Process Manager database.
We recommend that you select this option.
Custom Settings
Lets you store the workflow details in a separate database and specify the connection
to the SQL server on which the database resides. If you choose to use a separate
database, you must configure it outside of the ServiceDesk installation.
This option is used in rare cases only.
Typically, you choose the same settings on the Symbus ORM Settings page.
See
"Symbus ORM page"
This page lets you specify how to enable communications between the Process
Manager database and the workflow details. The workflow details include data
such as task assignments and deadlines. This page appears during the ServiceDesk
on page 83.
Installing ServiceDesk
Workflow Persistence page
83
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