Contacting Customer Support; T640 Return Procedure - Juniper T640 Hardware Manual

Contacting Customer Support

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T640 Return Procedure

Copyright © 2010, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning T640 Router Hardware
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configuration data using one or more of the show commands
T640 Router Description on page 3
T640 System Architecture Description on page 7
T640 Alarm Relay Contacts on page 48
Troubleshooting Using the T640 Command-Line Interface
If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number
is used to track the returned material at the factory and to return repaired or new
components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
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