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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 3, "Parts listing, Type 7998," on page 235 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Isolation
Symptom
Procedure Code
FSPSP14
The Service Processor
cannot establish
communication with
the server firmware.
The server firmware
will continue to run
the system and
partitions while it
attempts to recover
the communications.
Server firmware
recovery actions will
continue for
approximately 30 to
40 minutes.
FSPSP16
Save any error log
and dump data and
contact your next
level of support for
assistance.
FSPSP17
A system
uncorrectable error
has occurred.
FSPSP18
A problem has been
detected in the
platform licensed
internal code (LIC).
FSPSP20
A failing item has
been detected by a
hardware procedure.
210
JS22 Type 7998: Problem Determination and Service Guide
Action
1. View the event log in the management module to locate the system
reference code (SRC) and the time that the event was logged. See
"Error logs" on page 186.
If progress codes are being displayed, the server firmware was able
to reset the service processor and solve the problem.
2. Record the time the log was created or when you first noticed this
SRC.
3. If progress codes are not being displayed, examine the management
module event log to see if an A7006995 SRC has been displayed.
If an A7006995 SRC has been displayed, the blade server is powering
off partitions and attempting a server dump. Follow the action in the
A7006995 SRC description if the partitions do not terminate as
requested.
4. If an A7006995 SRC has not been displayed, has the A1xx SRC
remained for more than 40 minutes?
If so, the server firmware could not begin terminating the partitions.
Contact your next level of support to assist in attempting to
terminate any remaining partitions and forcing a server dump.
Collect the dump for support and power off and power on the blade
server.
5. If an A1xx SRC has not remained more than 40 minutes, call IBM
Support.
Contact IBM Support.
v Look for other serviceable events.
v Use the SRCs that those events call out to determine and fix any
problems.
1. Verify that the operating system is running. If it is running, perform
an in-band firmware update, as described in "Updating the
firmware" on page 273.
2. If the problem persists, replace the system board and chassis
assembly, as described in "Replacing the Tier 2 system-board and
chassis assembly" on page 270.
Call IBM Support.
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