Test And Troubleshoot The Bcm50 System; Test The Bcm50 Main Unit; Troubleshoot The Bcm50 Main Unit - Nortel BCM50 Installation And Maintenance Manual

Chapter 20

Test and troubleshoot the BCM50 system

This section describes how to test the BCM50 system.
Refer to the following sections for information on testing and troubleshooting the BCM50 system:
• "Test the BCM50 Main Unit" on page 177
• "Troubleshoot the BCM50 Main Unit" on page 177
• "Test the BCM50 Expansion Unit" on page 178
• "Troubleshoot the BCM50 Expansion Unit" on page 178

Test the BCM50 Main Unit

Use the following test to ensure the Main Unit is operating properly:
1
Go to an extension that is connected to the telephony connector on the Main Unit.
2 Check for dial tone.
3 Use this extension to make a call to another extension on the system.
4 If this system has a BCM50 Expansion Unit with a media bay module that supports
extensions, repeat steps 3 and 4 for an extension connected to the BCM50 Expansion Unit.
5 Go to an extension that has access to one of the lines on the Main Unit.
6 Select the line or line pool to which the line belongs.
7
Check for dial tone.
8
Make a call using the line or line pool.
9
If this system has a BCM50 Expansion Unit with a media bay module that supports lines,
repeat steps 6 to 8 with an extension that has access to one of the lines connected to the
BCM50 Expansion Unit.

Troubleshoot the BCM50 Main Unit

If a test fails, use the following procedure:
1
Check the wiring to Main Unit and the media bay modules. Make sure that the cables are
properly seated and are connected to the correct ports.
2 Use Element Manager or the Telephone Administration feature to check the programming for
the lines or extensions that failed the call test.
Test the BCM50 Main Unit

Test and troubleshoot the BCM50 system

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