Mercedes-Benz S-Class 2020 Owner's Manual page 350

If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual emergency call
To use the SOS button in the overhead
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control panel: press the SOS button at least
one second long ( page 337).
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or
To use voice control: use the voice com‐
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mands of the MBUX Voice Assistant.
The emergency call has been made:
A voice connection is established with an
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emergency call centre.
Remain in the vehicle if the road and traffic
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conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
On the basis of the call, the emergency call
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centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
A message with accident data is transmitted
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to the emergency call centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the central display.
MBUX multimedia system 347
Dial the emergency number 112 or an appro‐
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priate local emergency call number on your
mobile phone.
Emergency call system data transmission
For both the Mercedes-Benz emergency call sys‐
tem as well as the 112 emergency call system
(EU eCall) data is transferred to the Mercedes-
Benz emergency call centre or the public emer‐
gency services call centre.
Depending on the emergency call system
( page 343) activated different data is trans‐
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mitted to the appropriate emergency call centre.