Mercedes-Benz S-Class 2020 Owner's Manual page 348

% The 112 emergency call system (EU eCall) in
your vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the influ‐
ence of Mercedes-Benz AG. This includes
mobile network coverage and the technical
infrastructure of the public reception centres
in the respective countries.
% Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certified pursuant to
the delegated regulation EU 2017/79
(Appendix I). Other manufacturers are also
permitted provided their batteries are certi‐
fied according to the delegated regulation
EU 2017/79.
There is the option of deactivating the
Mercedes-Benz emergency call system and
using only the 112 emergency call system (EU
eCall). Contact address for carrying out deacti‐
vation of the Mercedes-Benz emergency call sys‐
tem are the local dealers.
Mercedes-Benz recommends the activation of
the Mercedes-Benz emergency call system for
the following reasons:
In emergency situations when abroad, you
R
can also get support in a language you
speak.
Several transmission technologies are used
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to accelerate the transfer of the accident
data and improve reliability of the transmis‐
sion.
The Mercedes-Benz emergency call system is
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permanently logged in to the mobile phone
network, which ensures faster placement of
the emergency call and faster transfer of the
accident data.
Measures for rescue, recovery or towing
away can then be initiated in quickly.
With a Mercedes-Benz emergency call, the
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accident data is only transferred to the pub‐
lic coordination centre with the approval of
the customer.
In the event of an automatically triggered
emergency call in which there is no voice
contact, the accident data is transmitted
MBUX multimedia system 345
immediately to the public emergency call
centre.
If the Mercedes-Benz emergency call centre
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is not available, the 112 emergency call is
carried out automatically.
Overview of emergency call systems
Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) can help to reduce the time between an
accident and the arrival of emergency services
at the site of the accident. They help locate an
accident site in places that are difficult to
access.
Both emergency call systems can initiate an
emergency call automatically (
manually ( page 347).
/
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
page 346) or
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