Mercedes-Benz S-Class 2020 Owner's Manual page 339

336 MBUX multimedia system
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 337).
/
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
( page 338).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the
standard national emergency service telephone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
( page 345).
/
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can find these in
your Mercedes me user account.
Further information about Mercedes me con‐
nect, the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system ( page 345)
/
If necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect Acci‐
dent and Breakdown Management. Forward‐
ing the call is however not possible in all
countries.
Breakdown assistance by a technician on
R
location and/or the towing away of the vehi‐
cle to the nearest Mercedes-Benz service
centre
You may be charged for these services.
Addition to the emergency guide after auto‐
R
matic accident or breakdown detection
( page 338)
/
In the event of a breakdown or accident, fur‐
ther vehicle data is sent which enables opti‐
mal support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
Addition to the Mercedes me connect
R
service Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are sub‐
ject to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via
the multimedia system to contact the
Mercedes-Benz Customer Centre for further
help. This prompt in the multimedia system
only appears when the vehicle is stationary.
% These services are subject to technical
restrictions such as the mobile phone cover‐
age, mobile network quality and the ability of
the processing systems to interpret the
transferred data. In some circumstances,
this can result in delays or the failure of the
information to appear in the multimedia sys‐
tem.