Mercedes-Benz S-Class 2020 Owner's Manual page 341

338 MBUX multimedia system
Nearest Mercedes-Benz service centre
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition must be switched on so that
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vehicle data can be transferred automati‐
cally.
Multimedia system:
© Phone ©
4 5 5
Call Mercedes me connect.
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the central display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown
page 339).
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detection
Requirements:
The vehicle has detected an accident or
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breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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% This function is not available in all countries.
The vehicle can detect accident or breakdown
situations under certain circumstances.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
( page 336).
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The Mercedes-Benz Customer Centre
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takes your call and organises the break‐
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.