Mercedes-Benz S-Class 2020 Owner's Manual page 342

% If you answer the prompt for support from
the Mercedes-Benz Customer Centre with
Call later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment
date. The information is then sent to your
desired service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Call later after the service mes‐
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel (
/
% The prompt to confirm data transfer does
not appear in all countries.
If the Accident and Breakdown Management
services are not activated on Mercedes me, the
Do you want to transfer your vehicle data and
the vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request?
Select Yes.
#
Relevant identification data is transmitted
automatically.
More information on Mercedes me: https://
www.mercedes.me
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
R
The required data transfer technology is sup‐
R
ported by the mobile phone network pro‐
page 337).
vider.
The quality of the mobile connection is suffi‐
R
cient.
MBUX multimedia system 339
message is shown.