Viewing Call Status On The Boss's Line; View Held Calls; Resume Held Calls - Polycom CX5500 User Manual

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
Answered call notification on the boss's phone

Viewing Call Status on the Boss's Line

A boss and delegate can both view the status of any call on the other's phone. Bosses can see when a
delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Delegates can see when a boss is in an active call or has placed a call on hold. Bosses and delegates can
also resume calls held on the other's line.
When there is an active call on the boss's line, a solid red bar is displayed on the boss's line key on the boss
and delegates' phones.
The next figure displays a call on the boss's line.
Call on the boss's line

View Held Calls

Bosses and delegates can both view held calls on the boss's line. A flashing red bar or LED light indicates
that a call is on hold on a boss's line.
To view held calls on a boss's line on the delegate's phone:
» Press and hold the boss's line key.

Resume Held Calls

Any assigned delegate can resume held calls on the boss's line.
To resume a call held on a boss's line:
1 Press and hold the boss's line key.
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