Troubleshooting Issues; Troubleshoot Calendar Issues; Login Issues; Genband Address Book Issues - Polycom CX5500 User Manual

Troubleshooting Issues

This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues. This section includes the following troubleshooting topics:
●

Troubleshoot Calendar Issues

●

Login Issues

●

GENBAND Address Book Issues

Troubleshoot Calendar Issues
When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders,
it is possible that the unified conference station is not connected to the Microsoft Exchange Server.
To reconnect to the server and use the Calendar feature again:
1 Navigate to Settings > Features > Calendar.
2 From the Calendar screen, select Connect.
Login Issues
If the unified conference station has incorrect login credentials, or if you need to re-submit Login Credentials,
one of the following messages or icons display on the unified conference station:
● The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
● A red lock icon
● The message "Invalid login credentials" scrolls under the time in the status bar.
● The Calendar icon that displays on the Home screen is not available.
See the section Logging Into and Locking the Unified Conference Station
your login credentials or contact your system administrator.
GENBAND Address Book Issues
This section includes solutions to troubleshooting issues with GENBAND on the unified conference station.
View the Status of the Personal Address Book
Polycom, Inc.
is displayed under the time in the status bar.
for more information on entering
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