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Polycom CX5500 Administrator's Manual

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ADMINISTRATOR'S GUIDE
1.1.0 | May 2014 | 3725-68635-001/A
®
Polycom
CX5500 Unified Conference Station
™
®
for Microsoft
Lync
Polycom, Inc.
1

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  • Page 1 ADMINISTRATOR’S GUIDE 1.1.0 | May 2014 | 3725-68635-001/A ® Polycom CX5500 Unified Conference Station ™ ® for Microsoft Lync Polycom, Inc.
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    Example One: Feature Parameter Tables ..................... 15 Example Two: Configuring Grouped Parameters .................. 16 Get Help and Support ..........................19 About the CX5500 Unified Conference Station for Microsoft Lync ......20 The Polycom UC Software Big Picture ..............21 Understand Polycom UC Software Architecture ..................22 What Is the Polycom UC Software? ................
  • Page 4 Set up an FTP Server as Your Provisioning Server ................44 Download Polycom CX5500 Software Files to the Provisioning Server ..........45 Deploy and Update the CX5500 System with a Provisioning Server ............ 46 Deploy CX5500 Systems with a Provisioning Server ........... 46 Upgrade Polycom UC Software ......................
  • Page 5 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Use the Local Contact Directory ......................78 Example Configuration ....................80 Configure the Local Digit Map ....................... 81 Understand Digit Map Rules ................... 82 Microphone Mute ........................... 83 Configure the Speed Dial Feature ......................83 Example Speed Dial Configuration ................
  • Page 6 Example Static DNS Cache Configuration ..............149 Displaying SIP Header Warnings ......................152 Example Display of Warnings from SIP Headers Configuration ....... 153 Quick Setup of the CX5500 System ....................153 Example Quick Setup Configuration ................155 Provisional Polling of the CX5500 System ..................155 Example Provisional Polling Configuration ..............
  • Page 7 Digital Certificates ..........................177 Generating a Certificate Signing Request ................... 179 Configure TLS Profiles ......................... 180 Download Certificates to a CX5500 System ..............182 Set TLS Profiles ......................183 Support Mutual TLS Authentication ..................... 183 Configurable TLS Cipher Suites ......................184 Secure Real-Time Transport Protocol ....................
  • Page 8 Reading a Boot Log File ....................205 Reading an Application Log File .................. 206 Reading a Syslog File ....................207 Manage the CX5500 System’s Memory Resources ................208 Identify Symptoms ......................208 Check the Phone’s Available Memory ................. 208 Test Phone Hardware .......................... 209 Upload a Phone’s Configuration ......................
  • Page 9 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <dialplan/> ............................252 <dir> ..............................255 <broadsoft/> ........................256 <local/> ........................... 256 <corp/> ..........................257 <divert/> ............................... 259 <dns/> ..............................260 DNS-A ..........................260 DNS-NAPTR ........................261 DNS-SRV ........................262 <efk/> ..............................262 <exchange/>...
  • Page 10 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <dot1x><eapollogoff/> ....................306 <hostmovedetect/> ......................306 <TLS/> ..........................306 <softkey/> ............................309 <tcpIpApp/> ............................311 <dhcp/> ........................... 312 <dns/> ..........................312 <ice/> ..........................313 <sntp/> ..........................313 <port/><rtp/> ........................315 <keepalive/> ........................316 <fileTransfer/>...
  • Page 11 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 SIP for Instant Messaging and Presence Leveraging Extensions ......357 Shared Call Appearance Signaling ................357 Bridged Line Appearance Signaling ................357 Polycom UC Software Menu System ............... 358 Third-Party Software ....................364...

  • Page 12: About This Guide

    ● Troubleshoot common phone issues Web Info: Using the Polycom CX5500 Unified Conference Station For more information on how to use the features available on the CX5500 system, see the Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide.
  • Page 13 Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation.

  • Page 14: Recommended Software Tools

    The central provisioning server method requires you to configure parameters located in template configuration files that Polycom provides in XML format. The following illustration shows you how to use the parameter tables to locate the template name and the name of the parameter you configure to get the phone features working.

  • Page 15: Example One: Feature Parameter Tables

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Feature Parameter Table Format To quickly locate a specific parameter, locate and open the template name indicated. Then, use the parameter name to navigate the folders in the XML tree structure. The parameter name contains the XML folder path.

  • Page 16: Example Two: Configuring Grouped Parameters

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Time and Date Display Note that some of the file paths in the templates are long and you may have to expand several folders in the XML tree structure to locate a specific parameter.
  • Page 17 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 in the reference section. The next example shows you that in the site.cfg template, the tcpIpApp.sntp folder contains several related parameters that configure basic SNTP settings. Feature Parameter Table for Time and Date SNTP Settings This example indicates that there is a group of SNTP parameters you can configure in the site.cfg...
  • Page 18 This section has shown you how to read the configuration parameter tables so that you can locate the parameters in the XML template file. Tip: Using an XML Editor Polycom recommends using an XML editor such as XML Notepad 2007 to open and edit the configuration template files. Polycom, Inc.

  • Page 19: Get Help And Support

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Get Help and Support If you are looking for help or technical support for your phones, the following types of documents are available at the Polycom Support Center: ● Quick Start Guides, which describe how to assemble phones ●...

  • Page 20: About The Cx5500 Unified Conference Station For Microsoft Lync

    Note that this administrator’s guide focuses on configuring the telephony features available on the CX5500 system when used as an audio-only conference phone. For information on configuring settings available on the CX5500 system when connected to a computer and used as a audio and video conference phone, see the section Use the CX5100/5500 Control Panel.

  • Page 21: The Polycom Uc Software Big Picture

    The Polycom UC Software Big Picture This section provides an overview of the Polycom UC software and the components that the CX5500 Unified Conference System uses in your network configuration. The Polycom CX5500 Unified Conference Station supports most of the features of the Polycom UC Software 5.0.1 release.

  • Page 22: Understand Polycom Uc Software Architecture

    There is a new image file in each release of software. What Are the Configuration Files? The Polycom UC Software that you download contains template configuration files, valid XML files that you can change using an XML editor. These template files contain a number of parameters that provision the phones with features and settings.

  • Page 23: What Are The Resource Files

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 What Are the Resource Files? In addition to the software and configuration files, the phones may require resource files in order to use some of the advanced features. Examples of resource files include: ●...

  • Page 24: Set Up Your Device Network

    Polycom phones to operate in a LAN. Connecting your Polycom phone to the LAN will initiate a startup sequence. Note that only step 1 is required and automatic (except for phones on a WLAN). Steps 2, 3, and 4 are optional as all these settings can be manually configured on the device.

  • Page 25: Establish Link Connectivity

    1000Mbps. The phones are configured to automatically negotiate the Ethernet rate so that no special configuration is required. You do have the option to change the line rates and/or duplex configuration. Polycom recommends that you keep the default settings. If you do change the settings, you should do so before deploying the phones.

  • Page 26: Authentication

    In this scenario since the phone is closest to the 802.1X switch, the phone needs to notify the switch when the PC is disconnected. This can be achieved using an 802.1X EAPOL-Logoff message. All of these methods are supported by Polycom products. To change these parameters, see the section 802.1X Menu.

  • Page 27: Ip Communication Settings

    54041: Using DHCP Vendor Identifying Options with Polycom Phones. Timesaver: Reducing Repetitive Data Entry Polycom recommends using DHCP where possible to eliminate repetitive manual data entry. The table DHCP Network Parameters details the settings that are supported through the DHCP menu:...

  • Page 28: Provisioning Server Discovery

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter DHCP Option DHCP DHCP INFORM Configuration File Device (application only) Settings • • DNS server IP address • • DNS INFORM server IP address • • DNS domain VLAN ID See DHCP Menu.

  • Page 29: Supported Provisioning Protocols

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 In many deployments, a centralized provisioning server is used for the software update and configuration functions. The phone supports several methods to ‘discover’ this provisioning server: ● Static You can manually configure the server address from the phone's user interface or the Web Configuration Utility, or you can pre-provision the phone.
  • Page 30 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Active and Passive FTP Methods There are two types of FTP methods - active and passive. UC Software is not compatible with active FTP. Note: HTTP/HTTPS Authentication Both digest and basic authentication are supported when using HTTP/HTTPS for UC Software. Only digest authentication is supported when using HTTP by the Updater.

  • Page 31: Phone Network Menus

    Read this section if you are new to this process or have never set up a provisioning server before. You can update the network configuration parameters after your phone starts and is running CX5500 Software. The network configuration menu is accessible from the phone’s main menu. Select Settings >...

  • Page 32: Main Menu

    Main Menu You can modify the configuration parameters shown in the table Main Menu from the setup menu while the phone boots, or from the Administrative Settings menu from a phone running CX5500 Software. Main Menu Name Possible Values Provisioning Menu Provisioning Server Menu.

  • Page 33: Provisioning Server Menu

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Possible Values Quick Setup Enabled, Disabled If enabled, a QSetup soft key displays on the idle screen when you are in Lines View. When you tap this soft key, a menu displays enabling you to configure the parameters required to access the provisioning server.
  • Page 34 DNS. If the set of transactions in an attempt is equal to or greater than the Retry Wait value, then there will be no further delay before the next attempt is started. For more information, see Deploy and Update the CX5500 System with a Provisioning Server. Tag SN to UA Disabled, Enabled If enabled, the phone’s serial number (MAC address) is included in the User-Agent header of HTTP/HTTPS...

  • Page 35: Dhcp Menu

    ASCII String: Vendor-identifying information in ASCII. For more information, see Technical Bulletin 54041: Using DHCP Vendor Identifying Options With Polycom Phones. Note: DHCP option 125 containing the RFC 3295 formatted data will be sent whenever option 60 is sent. DHCP option 43 data is ignored.

  • Page 36: Network Interfaces Menu (Ethernet Menu)

    The Network Interfaces Menu displays only if there are multiple network interfaces to the phone. For the CX5500 system, the Ethernet menu displays instead of the Network Interfaces menu. You can select the following items in the Network Interfaces Menu: ●...

  • Page 37: Vlan Menu

    The network speed over Ethernet. The default value is Auto. HD means half duplex and FD means full duplex. Note: Polycom recommends that you do not change this setting unless you want to disable the PC port. 1000BT LAN Clock 0=Auto 1=Slave 2=Master The mode of the LAN clock.

  • Page 38: Menu

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Possible Values VLAN ID Option 128 through 254 (Cannot be the same as Boot Server Option) (default is 129) The DHCP private option (when VLAN Discovery is set to Custom). For more information, see Assign a VLAN ID Using DHCP.

  • Page 39: Pac File Information

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 PAC File Information You can modify Protected Access Credential (PAC) File Information shown in the table PAC File Information Menu. PAC File Information Menu Name Possible Values Description PAC File UTF-8 encoded string The password required to decrypt the PAC file.

  • Page 40: Tls Profile Menu

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Possible Values FIPS Enabled, Disabled The Federal Information Processing Standard enables the validation and usage of FIPS-140 certified encryption algorithms. Install Custom CA Cert A CA certificate that is installed on the phone to be used for TLS authentication.

  • Page 41: Applications Menu

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Applications Menu You can modify the parameters shown in the Applications Menu. Applications Menu Name Possible Values 802.1X 1 or 2 The TLS Profile to use for 802.1X authentication. Provisioning 1 or 2 The TLS Profile to use for provisioning authentication.
  • Page 42 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Possible Values Server Type None=0, UDP=1, TCP=2, TLS=3 The protocol that the phone will use to write to the syslog server. If set to None (or 0), transmission is turned off, but the server address is preserved.

  • Page 43: Set Up The Provisioning Server

    Read this section if you have never set up a provisioning server before. Polycom strongly recommends that you use a provisioning server to install and maintain your Polycom phones. You can set up a provisioning server on the local LAN or anywhere on the Internet. A...

  • Page 44: Provisioning Server Security Notes

    Tip: Allowing File Uploads to Your Provisioning Server Polycom recommends that you allow file uploads to the provisioning server where the security environment permits. File uploads allow event log files to be uploaded. Log files provide backup copies of changes users make to the directory, and to the phone’s configuration through the Web...

  • Page 45: Download Polycom Cx5500 Software Files To The Provisioning Server

    Polycom provides the UC Software download in .tar file format. You can find the latest software for the CX5500 system under Downloads on the CX5500 Support page. To download the Polycom UC Software for the CX5500 system: 1 On the CX5500 Support page, click the latest version of software available.

  • Page 46: Deploy And Update The Cx5500 System With A Provisioning Server

     The split image file contains individual files for the CX5500 system as well as all of the template configuration files included in the combined image file. For a list and brief description of all available template files included with Polycom CX5500 Software , see Use the Template Configuration Files.
  • Page 47 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The MAC address is a 12-digit hexadecimal number on a label on the back of the phone and on the outside of the shipping box. 2 Create a per-phone phone<MACaddress>.cfg file. Tip: Choosing the File Name for a Per-Phone Configuration File Do not use the following file names as your per-phone file name: <MACaddress>-phone.cfg,...

  • Page 48: Upgrade Polycom Uc Software

    Software executable and configuration files can all be updated using centralized provisioning. You can also update the software for a single CX5500 system by placing a software repository on a USB thumb-drive, external hard-disk drive, or other type of USB storage media to update the system. When a flash drive is attached, the system scans the drive for a software repository –...
  • Page 49 3 Connect the USB flash drive to the USB port on the tabletop unit or on the power data box. 4 On the CX5500 system, choose to apply the software update request displayed on the LCD screen. The system detects the new software on the USB drive and starts the update within 30 seconds.

  • Page 50: Configuration Methods

    Polycom SoundPoint IP, SoundStation IP, and VVX 1500 Phones. Polycom recommends using configuration files—part of the centralized provisioning method—to provision and configure settings for multiple phones. Typically, settings you make using configuration files apply to multiple phones. Settings made using the Web Configuration Utility and the phone’s user interface are applied on a per-phone basis and are available to individual phone users.

  • Page 51: Use The Centralized Provisioning Method: Configuration Files

    Polycom recommends using a central provisioning server when your VoIP environment has multiple phones. Polycom provides template configuration files in XML format that you can use to create a set of phone features and settings specific to your organization. All of the phone features and settings are outlined in the following sections.

  • Page 52: Understand The Master Configuration File

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <user>.cfg on the provisioning server for the user (including default user accounts). For more information, see Set User Profiles. Settings: Choosing a Per-Phone Configuration File Name Do not use <MACaddress>-phone.cfg, <MACaddress>-Web.cfg, <MACaddress>-app.log, or <MACaddress>-license.cfg as the per-phone filename—where the MACaddress is represented as a...
  • Page 53 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Specified master configuration file You can specify a master configuration file in the provisioning server address, for example, http://usr:pwd@server/dir/example1.cfg. The filename must end with .cfg and be at least five characters long. If this file cannot be downloaded, the phone will search for a per-phone master configuration file, described next.

  • Page 54: Understand Variable Substitution

    Understand Variable Substitution The master configuration template file, included in the UC Software files you download from the Polycom Voice Support Web site, is particularly important to the central provisioning method, which Polycom recommends using for large-scale deployments. There are two methods you can use to provision or configure phones with the master configuration file.
  • Page 55 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 To find out the model number or part number of a product, see the section Product, Model, and Part Number Mapping. The following two examples illustrate the use of a variable substitution.

  • Page 56: Use The Template Configuration Files

    1.1.0 Use the Template Configuration Files You will find a number of template configuration files when you expand the Polycom CX5500 software download. Most configuration parameters are located in only one template file; however, some do appear in two or more files. If you are using a parameter that is duplicated in another file, be aware that configuration files are read from left to right and the phone uses the file it reads first.

  • Page 57: Change Configuration Parameter Values

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 enumerated type), permitted values, default values, and all valid enumerated type values. View this template file with an XML editor. A string parameter, boolean, and enumerated parameters are shown in the following figures...
  • Page 58 Customize Parameters for a Phone Model You can customize a set of parameter values for the CX5500 system by appending the PHONE MODEL NUMBER descriptor to the parameter. For a list of all phone model names that you can use to create...

  • Page 59: Provision With The Web Configuration Utility

    Provision with the Web Configuration Utility The Web Configuration Utility enables you to perform configuration changes on a per-phone basis. If you are provisioning more than ten or twenty phones, Polycom recommends using centralized provisioning as your primary configuration method.
  • Page 60 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 A web page similar to the one shown next displays. 3 Log in as Admin—the default administrative password is 456. A web page similar to the one shown next displays. 4 Use the menus to navigate through the available settings. The sidebar on the right gives you description of the each page, contextual field help, and the parameter for each setting.

  • Page 61: Choose Language Files For The Web Configuration Utility Interface

    You can choose a language for viewing the Web Configuration Utility interface. Polycom provides a number of XML language files that you can download from the Polycom CX5500 software package to your provisioning server. By default, the phone displays the Web Configuration Utility in English. If you want the phone to display the Web Utility interface in a language other than English, copy the corresponding XML language file from the languages folder to your provisioning server.

  • Page 62: Phone User Interface - Menu System Settings

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 4 Log in to the Web Configuration Utility and select a language from the Languages drop-down menu at the top-right of the screen, as shown next. The interface of the Web Configuration Utility displays in the language you select. If the language does not display, ensure that you have extracted and saved the correct language file, or try rebooting the phone.
  • Page 63 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Timesaver: Phone User Interface Menu System For a map diagram of all menu settings available from the phone user interface, see Polycom UC Software Menu System. Polycom, Inc.

  • Page 64: Set Up Basic Phone Features

    However, you may want to add features to the default configuration to suit your organization and user’s needs. Polycom provides basic and advanced features that you can configure for the phones to add efficiency and convenience. This section will show you how to configure all available basic phone features and call management features.

  • Page 65: Configure The Call Logs

    Provides a flexible call forwarding feature to forward calls to another destination. ● Configure Lync Call Forwarding Provides a flexible call forwarding feature for CX5500 systems registered with Microsoft Lync Server. ● Configure Directed Call Pick-Up Enable Group Call Pickup Enables you to pick up calls to another phone by dialing the extension of the other phone.

  • Page 66: Example Call Log Configuration

    Polycom recommends using an XML editor such as XML Notepad 2007 to view and edit the call log. Note that you can place the elements and attributes in any order in your configuration file.
  • Page 67 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Call Log Elements and Attributes Element Permitted Values direction In, Out Call direction with respect to the user. disposition Busy, Forwarded, Normal, Partial, Preempted, Rejected, RemotelyHandled, Transferred What happened to the call. When a call entry is first created, the disposition is set to Partial.

  • Page 68: Understand The Call Timer

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Understand the Call Timer A call timer displays on the phone’s screen. A separate call duration timer displays the hours, minutes, and seconds of each call in progress. There are no related configuration changes.

  • Page 69: Example Call Waiting Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Call Waiting Configuration The following illustration shows you where to disable call waiting alerts and how to change the ringtone of incoming calls in the sip-interop.cfg template. Called Party Identification By default, the phone displays and logs the identity of parties called from the phone. The phone obtains called party identity from the network signaling.

  • Page 70: Example Calling Party Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 to display the name you assigned there, as shown in the following table. Note that the phone cannot match the identity of calling parties to entries in the Corporate Directory. Configuring Calling Party Identification Central Provisioning Server template >...

  • Page 71: Example Missed Call Notification Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 you can also configure the phone to record all missed calls or to display only missed calls that arrive through the Session Initiation Protocol (SIP) server. You can enable Missed Call Notification for each registered line on a phone.

  • Page 72: Distinctive Incoming Call Treatment

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 configured to divert Bob’s incoming calls to Fred. In this case, the phone will log and display the connection between Bob and Fred. Note that the phone does not match party IDs to entries in the contact directory or the corporate directory.

  • Page 73: Example Call Treatment Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Call Treatment Configuration In the following example, the Auto Divert feature has been enabled in ad so that incoming calls from John Doe will be diverted to SIP address 3339951954 as specified in dc. Incoming calls from Bill Smith have been set to Auto Reject in ar and will be sent to voicemail.

  • Page 74: Apply Distinctive Ringing

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Apply Distinctive Ringing The distinctive ringing feature enables you to apply a distinctive ringtone to a registered line, a specific contact, or type of call. There are three ways to set distinctive ringing, and the table...

  • Page 75: Example Distinctive Ringing Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Distinctive Ringing Configuration The following illustration shows that the ring type ringer2 has been applied to incoming calls to line 1. For a list of all parameters and their corresponding ringtones, see Ringtone Pattern Names.

  • Page 76: Example Distinctive Call Waiting Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Distinctive Call Waiting Configuration In the following illustration, voIpProt.SIP.alertInfo.1.value is set to http://<SIP headerinfo>. An incoming call with this value in the SIP alert-info header will cause the phone to ring in a manner specified by voIpProt.SIP.alertInfo.x.class.
  • Page 77 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 on the phone. Local DND can be configured only on a per-registration basis. If you want to forward calls while DND is enabled, see Configure Call Forwarding. Note: Using Do Not Disturb on Shared Lines A phone that has DND enabled and activated on a shared line will visually alert you to an incoming call, but the phone will not ring.

  • Page 78: Example Do Not Disturb Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Do Not Disturb Configuration In the following example, taken from the sip-interop.cfg template, server-based DND has been enabled in serverFeatureControl.dnd, and rejectBusyOnDnd has been set to 1—enabled—so that when you turn on DND on the phone, incoming callers will receive a busy signal.
  • Page 79 Use the Local Contact Directory lists the directory parameters you can configure. The CX5500 system supports up to 999 contacts. If you want to conserve phone memory, you can configure the phones to support a lower maximum number of contacts.

  • Page 80: Example Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Configuration The following illustration shows four contacts configured in a directory file. The table Understanding the Local Contact Directory describes each of the parameter elements and permitted values that you can use in the local contact directory.

  • Page 81: Configure The Local Digit Map

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Element Definition Permitted Values Label UTF-8 encoded string of up to 40 bytes The label for the contact. Note: The label of a contact directory item is by default the label attribute of the item. If the label attribute does not exist or is Null, then the first and last names will form the label.

  • Page 82: Understand Digit Map Rules

    Web Info: Changing the Local Digit Map on Polycom Phones For instructions on how to modify the Local Digit Map, see Technical Bulletin 11572: Changes to Local Digit Maps on SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones. Configure the Local Digit Map Central Provisioning Server template >...

  • Page 83: Microphone Mute

    When you activate microphone mute, the Mute keys glow red . The Mute keys can be configured to mute audio and video when the CX5500 system is connected to a computer. No configuration changes can be made to the microphone mute feature when using the CX5500 system as a standalone system not connected to a computer.

  • Page 84: Example Speed Dial Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 On some call servers, enabling Presence for an active speed dial contact will display that contact’s status on the speed dial’s line key label. For information on how to enable Presence for contacts, see...
  • Page 85 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The example local contact directory file shown next is saved with the phone’s MAC address and shows the contact John Doe with extension number 1001 as speed dial entry 1 on the phone.

  • Page 86: Set The Time And Date Display

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 This configuration results in the following speed dial keys on the phone. Set the Time and Date Display A clock and calendar are enabled by default. You can display the time and date for your time zone in several formats, or you can turn it off altogether.

  • Page 87: Example Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Configuration The following illustration shows an example configuration for the time and date display format. In this illustration, the date is set to display over the time and in long format. The D, Md indicates the order of the date display, in this case, day of the week, month, and day.

  • Page 88: Set A Graphic Display Background

    For instructions on customizing the background, see. For detailed instructions on adding a graphic display to a phone, see Technical Bulletin 62470: Customizing the Display Background on Your Polycom Business Media Phones. Set a Graphic Display Background Central Provisioning Server template >...

  • Page 89: Example Graphic Display Background Configuration

    1.1.0 Example Graphic Display Background Configuration This example configuration shows a background image applied to the CX5500 system. The default background in the features.cfg template file, specified in the bg.hiRes.gray.selection parameter, is set to 2,1. Where 2 = bg.hiRes.gray.pat.solid.* and 1 = bg.hiRes.gray.pat.solid.1.* , the phone will display the solid color specified by the RBG color pattern, in this case the color named White.

  • Page 90: Enable Automatic Off-Hook Call Placement

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 This example configuration will result in the following graphic display background on the phone screen. Note that line and soft key labels will display over the background image. Enable Automatic Off-Hook Call Placement You can configure the system to automatically place a call to a specified number when you go off-hook.

  • Page 91: Example Automatic Off-Hook Placement Configuration

    1 and registration 2. If registration 1 goes off-hook, a call is placed automatically to 6416@polycom.com, the contact that has been specified for registration 1 in call.autoOffHook.1.contact. Similarly, if registration 2 goes off-hook, a call is placed automatically to 6417..

  • Page 92: Example Call Hold Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Call Hold Configuration The following two illustrations show a sample configuration for the call hold feature. Both illustrations are taken from the sip-interop.cfg template. In the first illustration, the three localReminder.* parameters have been configured to play a tone to remind you of a party on hold, that the tone will begin to play 45 seconds after you put a party on hold, and that the tone will repeat every 30 seconds.

  • Page 93: Use Call Transfer

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 In the second illustration, the musicOnHold.uri parameter has been configured so the party on hold will hear music played from SIP URI moh@example.com. Use Call Transfer The Call Transfer feature enables you to transfer an existing active call to a third-party address using a Transfer soft key.

  • Page 94: Example Call Transfer Configuration

    All phones support three-party local conferencing. Alternatively, you can use an external audio bridge, available via a central server, to create a centralized conference call. Polycom recommends using centralized conferencing to host four-party conferences, though some phones do enable to host four-party conferences locally.

  • Page 95: Enable Conference Management

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 See the parameters in the table Create Local and Centralized Conferences to set up a conference type and the options available for each type of conference. You can specify whether, when the host of a three- party local conference leaves the conference, the other two parties remain connected or disconnected.

  • Page 96: Example Conference Management Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Conference Management Configuration The following example shows you how to enable the conference management feature in the features.cfg file. When you enable conference management, a Manage soft key will display on the phone during a conference.

  • Page 97: Configure Call Forwarding

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Configure Call Forwarding The phone provides a flexible call forwarding feature that enables you to forward incoming calls to another destination. You can apply call forwarding in the following ways: ● To all calls ●...

  • Page 98: Example Call Forwarding Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Web Configuration Utility To set all call diversion settings navigate to Settings > Lines, select a line from the left pane, and expand the Call Diversion menu. Local Phone User Interface To enable and set call forwarding from the phone, navigate to Settings > Features > Forward.

  • Page 99: Configure Lync Call Forwarding

    2 that ring for more than 15 seconds, specified in divert.noanswer.2.timeout, to be diverted to 2987, as set in divert.noanswer.2.contact. Configure Lync Call Forwarding The following types of call forwarding are available on Lync-enabled Polycom phones: ● Disable Call Forwarding ●...

  • Page 100: Configure Directed Call Pick-Up

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Forward to voicemail No parameters are needed to enable call forwarding on Lync-enabled phones. Configure Directed Call Pick-Up This feature enables you to pick up incoming calls to another phone by dialing the extension of that phone.

  • Page 101: Enable Group Call Pickup

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Once directed call pickup is enabled, you can configure the feature using parameters located in the sip- interop.cfg template file. In the following illustration, the pickup method has been set to native, which means that the server is used for directed call pickup instead of the PickupString.

  • Page 102: Example Group Call Pickup Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Group Call Pickup Configuration The following illustration shows you how to enable the group call pickup feature in the features.cfg template. When you enable the group call pickup, the phone will display a Pickup soft key when you go off-hook. If you select Pickup, the Group soft key is displayed.

  • Page 103: Example Call Park And Retrieve Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Call Park and Retrieve Configuration The configuration parameters for the call park and retrieve feature are located in two template files. You can enable the feature using the features.cfg template file and configure the feature using the sip- interop.cfg file.

  • Page 104: Enable Last Call Return

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 To retrieve a parked call, go off-hook and press the Retrieve soft key, or tap New Call soft key, enter the call orbit number, and tap Call. Enable Last Call Return The phone supports redialing of the last received call. The table...
  • Page 105 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Once last call return is enabled, you can configure the feature using parameters located in the sip- interop.cfg template file. The following shows the default value for the call.lastCallReturnString parameter. The last call return string value depends on the call server you use. Consult with your call server provider for the last call return string.

  • Page 106: Set Up Advanced Phone Features

    Set Up Advanced Phone Features After you set up your Polycom phones with a default configuration on the network, phone users will be able to place and receive calls; however, you may want to make some changes to optimize your configuration for your organization and user’s needs.

  • Page 107: Assign Multiple Line Keys Per Registration

    CX5500 system, and enables you to dial in to conference calls. This feature requires Microsoft Exchange Calendar Integration. Assign Multiple Line Keys Per Registration You can assign a single registered phone line address to multiple line keys on the CX5500 system. See the table Multiple Line Keys Per Registration for the parameter you need to set.

  • Page 108: Example Configuration

    The phone displays the registered line address 1004 on four line keys, as shown next. Enable Multiple Call Appearances You can enable each registered CX5500 system line to support multiple concurrent calls and have each concurrent call display on the phone’s user interface. For example, you can place one call on hold, switch to another call on the same registered line, and have both calls display.
  • Page 109 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 This feature is one of several features associated with Flexible Call Appearances. If you want to enable multiple line keys per registration, see Assign Multiple Line Keys Per Registration. Note that if you assign a registered line to multiple line keys, the default number of concurrent calls will apply to all line keys.

  • Page 110: Example Multiple Call Appearances Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Multiple Call Appearances Configuration The following illustration shows that in the reg-advanced.cfg template you can enable line 1 on your phone with three call appearances. Once you have set the reg.1.callsPerLineKey parameter to 3, you can have three call appearances on line 1.

  • Page 111: Set The Phone Language

    Language. Each language is stored as a language file in the SoundPointIPLocalization folder. This folder is included with the Polycom UC Software you downloaded to your provisioning server. If you want to edit the language files, use a Unicode-compatible XML editor such as XML Notepad 2007 and familiarize yourself with the guidelines on basic and extended character support, see <ml/>.

  • Page 112: Example Phone Language Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Phone Language Configuration The following illustration shows you how to change the phone language. Locate the language you want the phone to display in the site.cfg template in lcl.ml.lang.* menu. Polycom, Inc.

  • Page 113: Synthesized Call Progress Tones

    Once configured, the phone uses Korean characters, as shown next. Synthesized Call Progress Tones The CX5500 system plays call signals and alerts, called call progress tones, such as busy signals, ringback sounds, and call waiting tones. The built-in call progress tones on your phone match standard North American tones.

  • Page 114: Configure Real-Time Transport Protocol Ports

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Configure Real-Time Transport Protocol Ports You can configure the phone to filter incoming RTP packets. You can filter the packets by IP address, or by port. For greater security, you can also configure RTP settings to reject packets arriving from a non- negotiated IP address or from an unauthorized source.

  • Page 115: Example Real-Time Transport Protocol Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Real-Time Transport Protocol Configuration The following illustration shows the default real-time transport protocol settings in the site.cfg template file. The parameter tcpIpApp.port.rtp.filterByIp is set to 1 so that the phone will reject RTP packets sent from non-negotiated IP addresses.

  • Page 116: Example Network Address Translation Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Network Address Translation Configuration The following illustration shows the default NAT parameter settings. The parameter nat.ip is the public IP that you want to advertise in SIP signaling. The default IP is 120.242.6.155.
  • Page 117 ● Microsoft Active Directory Application Mode (ADAM) 1.0 SP1 The CX5500 system supports corporate directories that support server-side sorting and those that do not. For phones that do not support server-side sorting, sorting is performed on the phone. Tip: Better Performance With Server-Side Sorting Polycom recommends using corporate directories that have server-side sorting for better performance.

  • Page 118: Example Corporate Directory Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Corporate Directory Configuration The following example is a representation of the minimum parameters must set to begin using the corporate directory. The exact parameters and values you will need to configure vary with the corporate directory you are using.
  • Page 119 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The following illustration points you to the minimum parameters you need to set. Enter a corporate directory address in dir.corp.address, and specify where on the corporate directory server you want to make queries in dir.corp.baseDN. In addition, you will require a user name and password. The dir.corp.attribute.x.name must match the attributes in the server.

  • Page 120: Configure Enhanced Feature Keys

    Using Enhanced Feature Keys and Configurable Soft Keys on Polycom Phones. Note that the configuration file changes and the enhanced feature key definitions can be included together in one configuration file. Polycom recommends creating a new configuration file in order to make configuration changes. Tip: EFK Compatibility The Enhanced Feature Key (EFK) feature from SIP 3.0 is compatible with Enhanced Feature Key...

  • Page 121: Some Guidelines For Configuring Enhanced Feature Keys

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 macro name. For more detailed information on using the contact directory, see Use the Local Contact Directory. The template directory configuration file is named 000000000000-directory~.xml. Some Guidelines for Configuring Enhanced Feature Keys The following guidelines will help you to configure enhanced feature keys (EFKs) efficiently: ●...

  • Page 122: Enhanced Feature Key Examples

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Enhanced Feature Key Examples The following illustration shows the default value 24 calls per line key. Ensure that you specify at least two calls per line key. Enable the enhanced feature keys feature in the features.cfg template file, as shown next.

  • Page 123: Understanding Macro Definitions

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 In the efk.prompt.* parameters, status has been enabled. The label on the user prompt has been defined as Enter Number: and this prompt will display on the phone screen. The type parameter has been set to numeric to allow only numbers and because userfeedback has been specified as visible, you will be able to see the numbers you enter into the prompt.

  • Page 124: Prompt Macro Substitution

    Note: Polycom recommends that you always define this field. If it is not defined, the supplied digits will be dialed using INVITE (if no active call) or DTMF (if an active call). The use of refer method is call server dependent and may require the addition of star codes.

  • Page 125: Expanded Macros

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The macros provide a generic and easy to manage way to define the prompt to be displayed to the user, the maximum number of characters that the user can input, and the action that the phone performs once all user input has been collected.

  • Page 126: Speed Dial Example

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Because line keys and their functions are linked to fields in the directory file, a macro name you enter in efk.list.x.mname must match the name you enter to the contact (cn) field in the directory file.

  • Page 127: Configure Soft Keys

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Configure Soft Keys You can customize the functions of the phone’s soft keys. This feature is typically used to access frequently used functions or to create menu shortcuts to frequently used phone settings. The parameters...

  • Page 128: Example Soft Key Configurations

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Inserting Soft Keys Between the Hold, Transfer, and Conference Soft Keys The Hold, Transfer, and Conference soft keys are grouped together to avoid usability issues. You may experience errors if you try to insert a soft key between these three grouped soft keys.
  • Page 129 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 To disable the New Call soft key: 1 In the features.cfg template file, set softkey.feature.newcall to ‘0’. 2 Reboot the phone. The New Call soft key is not displayed and the soft key space it occupied is empty.

  • Page 130: Enable The Power Saving Feature

    $FMenu$$FDialpad3$$FDialpad2$$FDialpad4$$FDialpad5$$FDialpad6$$FSoftKey1$ Enable the Power Saving Feature CX5500 systems support a power-saving feature, which is disabled by default. This feature has a number Saving. You can turn on the phone’s power- of options you can configure, as listed in the table Power saving feature during non-working hours and working hours.

  • Page 131: Example Power-Saving Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Power-Saving Configuration The following illustration shows the power-saving default settings, which reflect the hours of a typical work week. Configure Group Paging The Group Paging feature enables you to make pages —one-way audio announcements—to users subscribed to a page group.
  • Page 132 Configuration. Web Info: Configuring Group Paging Though the example configurations in this section will get you started, Polycom recommends that you become familiar with the following document before using the PTT or Paging features: Feature Profile 62327: Broadcasting Audio Messages with Group Paging and Push-to-Talk.

  • Page 133: Configure Shared Call Appearances

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Paging Mode Groups You can subscribe to the following Paging groups. Note that groups one and two are enabled by default, and that groups 24 and 25, the priority and emergency channels respectively, are also enabled by default.
  • Page 134 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Tip: Shared Call and Bridged Line Appearances Are Distinct Shared call appearances and bridged line appearances are similar signaling methods that enable more than one phone to share the same line or registration. The method you use varies with the SIP call server you are using.

  • Page 135: Example Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Configuration The following illustration shows the address of a registered phone line and the label that displays beside the line key, as specified in the reg-basic.cfg template. Polycom, Inc.

  • Page 136: Enable Bridged Line Appearance

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 If you want to configure this line to be shared, in the reg-advanced.cfg template, specify shared in reg.1.type . All phones that specify shared for registration 1 will have shared call appearance enabled for this line.

  • Page 137: Example Bridged Line Appearance Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Tip: Bridged Line and Shared Call Appearances are Distinct Shared call appearances and bridged line appearances are similar signaling methods that enable more than one phone to share the same line or registration. The methods you use vary with the SIP call server you are using.

  • Page 138: Enable Voicemail Integration

    SIP URL to a voicemail server contact. You can also configure the phone to access voicemail with a single soft key, for example, the Messages icon in the status bar on the CX5500 system. When you access the voicemail server, the phone gives a visual and audio alert; you can also configure a message waiting alert to indicate that you have unread voicemail messages.

  • Page 139: Example Voicemail Configuration

    Message Center. Example Voicemail Configuration The following illustration shows you how to enable one-touch access to the voicemail server. In the next illustration, line 2 is configured to subscribe to the voicemail server at voicemail.polycom.com. Polycom, Inc.

  • Page 140: Enable Multiple Registrations

    Message Center to access your voicemail. Enable Multiple Registrations The CX5500 system can have multiple registrations; each registration requires an address, or phone number. CX5500 systems registered with Microsoft Lync Server support one Lync registration. Enable Multiple Registrations explains the registration parameters and options. The CX5500 system supports a maximum of 16 registrations.

  • Page 141: Example Multiple Registration Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Web Configuration Utility Specify the local SIP signaling port and several optional SIP servers to register to. Specify a display name, a SIP address, an optional display label, an authentication user ID and password, the number of line keys to use, and an optional array of registration servers.

  • Page 142: Set Up Server Redundancy

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 In the reg-advanced.cfg template shown next, when you make a call using line 1, the name you enter in reg.1.displayname will display as your caller ID, in this case Lisa. The parameter reg.x.type is left in the default private, which indicates that the registration will use standard call signaling.

  • Page 143: Dns Sip Server Name Resolution

    (for example, shared lines, presence, and Message Waiting Indicator). The CX5500 system supports configuration of multiple servers per SIP registration for this purpose. In some cases, a combination of the two may be deployed. Consult your SIP server provider for recommended methods of configuring phones and servers for failover configuration.

  • Page 144: Behavior When The Primary Server Connection Fails

    (for example, two minutes) before the phone call proceeds using the working server. To prevent this issue, long TTLs should be used. Polycom recommends deploying an on-site DNS server as part of the redundancy solution.

  • Page 145: Recommended Practices For Fallback Deployments

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Server 2 (the fallback server) will be configured to the address of the router/gateway that provides the fallback telephony support and is on-site, for example: reg.1.server.2.address=172.23.0.1 . Note: Caution When Using Multiple Servers Per Registration...

  • Page 146: Use The Presence Feature

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ® Note: Compatibility with Microsoft Lync ® The concurrent/registration failover/fallback feature is not compatible with Microsoft Lync. Use the Presence Feature The presence feature enables you to monitor the status of other remote users and phones. By adding remote users to your Buddy List, you can monitor changes in the status of remote users in real time or you can monitor remote users as speed-dial contacts.

  • Page 147: Example Presence Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Presence Configuration In the following illustration, the presence feature has been enabled in feature.presence.enabled. The MyStatus and Buddies soft keys will both display on the phone’s home screen when you enable the pres.idleSoftkeys parameter.

  • Page 148: Configuring The Static Dns Cache

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 This configuration enables the presence feature and display the MyStatus and Buddies soft keys on the phone. When you press the Buddies soft key, contacts you have entered to your Buddy List display.

  • Page 149: Example Static Dns Cache Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Configuring the Static DNS Cache Central Provisioning Server template > parameter Specify the line registration sip_interop.cfg > reg.x.address Specify the call server used for this registration sip_interop.cfg > reg.x.server.y.* Specify the DNS A address, hostname, and cache time interval (ttl) site.cfg >...
  • Page 150 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Details of the Preceding Example Above addresses are presented to Polycom UC Software in order, for example, dns.cache.A.1, dns.cache.A.2, and so on. Example 2 This example shows how to configure static DNS cache where your DNS provides A records for reg.x.server.x.address but not SRV.
  • Page 151 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example 3 This example shows how to configure static DNS cache where your DNS provides NAPTR and SRV records for reg.x.server.x.address. When the static DNS cache is used, the site.cfg configuration will look as follows:...

  • Page 152: Displaying Sip Header Warnings

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 When the static DNS cache is used, the site.cfg configuration will look as follows: Settings: Forcing NAPTR Lookups The reg.1.server.1.port, reg.1.server.2.port, reg.1.server.1.transport, and reg.1.server.2.transport values in this example are set to null to force NAPTR lookups.

  • Page 153: Example Display Of Warnings From Sip Headers Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 You can display these pop-up messages in any language supported by the phone. The messages will display for three seconds unless overridden by another message or action. To turn the warning display on...
  • Page 154 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 soft key using a configuration file setting. The table Quick Setup of the CX5500 System indicates the parameter that enables this feature. You can enable the Quick Setup feature through the site.cfg configuration file or through the phone’s menu.

  • Page 155: Example Quick Setup Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Quick Setup Configuration To enable the Quick Setup feature, enable the prov.quickSetup.enabled parameter in the site.cfg template file, shown next. The QSetup will display on the phone screen. Press the QSetup soft key to open the menu and access the quick setup feature.

  • Page 156: Example Provisional Polling Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ○ If you set the polling period to be greater than one day with the period rounded up to the nearest day, the phone polls on a random day based on the phone’s MAC address, and within a random time set by the start and end polling time.

  • Page 157: Set Up Microsoft Lync Server 2010 And 2013

    Call Park: Call park enables you to place a call on a separate line, called a call orbit, where anyone can retrieve the call. Polycom CX5500 software enables you to register a single phone line with Lync Server; you cannot register multiple or shared lines with Lync Server.

  • Page 158: Register With Microsoft Lync Server 2010

    When you are running CX5500 software for use with Lync Server 2010, you have access to two separate contact lists: the default local contact directory on your CX5500 system and a Lync contact list. If you want to disable the local contact directory on your CX5500 system or make it read-only, Use the Local Contact Directory.
  • Page 159 1.1.0 Ensure Security The CX5500 systems are computing devices that you must configure for security as you do other computing devices. Polycom strongly recommends that you change the default user name and password on each Polycom device on first deployment. To maximize security, do not leave user name and password fields blank.

  • Page 160: Example Configuration: Setting The Base Profile To Lync

    This example configuration shows you how to set the phone’s Base Profile to Lync using the phone’s interface. For instructions on all methods you can use to provision CX5500 systems with Lync Server, including tips on how to quickly provision multiple phones to save time, see the Polycom Lync Provisioning Guide.
  • Page 161 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 4 In the Base Profile menu, select Lync, as shown. The phone automatically restarts and displays the Lync Server Sign In screen. Troubleshooting: Rebooting the Phone If the phone does not restart, you can manually restart by powering off/on the phone. You can also manually reboot the phone: Tap Settings >...

  • Page 162: Enable Microsoft Exchange Calendar Integration

    Admin Tip: Workaround for Phones using G.722 and Retrieving Microsoft Lync Voicemail If your CX5500 systems are configured with G.722 and users find that they do not hear audio when retrieving voicemail from the Microsoft Lync Server, you need to make the following changes to parameters in the site.cfg template file:...
  • Page 163 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 All possible phone numbers that you can dial to place a call to the meeting display in the meeting details. You can automatically place a call by pressing a soft key. A reminder pop-up is displayed 15 minutes before a scheduled meeting. You can dismiss the reminder, select snooze to have the reminder pop up again, open the meeting details view.

  • Page 164: Example Exchange Calendar Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Exchange Calendar Configuration The following example shows the Calendar feature enabled in features.cfg. Polycom, Inc.
  • Page 165 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 After you enable the feature, specify the Microsoft Exchange Server address in applications.cfg, as shown next. In this example, a pattern has been specified for meeting numbers. When you specify a pattern, any number in your meeting invitation that matches the pattern will display on a meeting participants’...

  • Page 166: Set Up Phone Audio Features

    Specifications shows, Polycom offers phones with a range of codecs, including codecs with high frequency bandwidth and low raw bit rates. This section describes the audio sound quality features and options you can configure for your CX5500 system. Use these features and options to optimize the conditions of your organization’s phone network system.

  • Page 167: Customize Audio Sound Effects

    L16/48000 (16-bit dynamic range, 48-kHz sample rate) Note: Supported Audio Formats The L16/32000 and L16/48000 wav formats are supported only on the CX5500 system. Your custom sampled audio files must be available at the path or URL specified by saf.x in the table Customize Audio Sound Effects so the phone can download them.

  • Page 168: Example Configuration

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Example Configuration The following example configuration illustrates how to add a custom sound effect from a sampled audio file. In the example, the custom audio files MyTone.wav and Chirp.wav have been added as sound effects 12 and 13.

  • Page 169: Generate Dual Tone Multi-Frequency (Dtmf) Tones

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 site.cfg > voice.vadThresh Specify the threshold between active voices and background voices Generate Dual Tone Multi-Frequency (DTMF) Tones The phone generates dual tone multi-frequency (DTMF) tones in response to user dialing on the dial pad.

  • Page 170: Acoustic Echo Cancellation

    Your CX5500 system uses advanced acoustic echo cancellation (AEC). See the table Audio Codecs Supported on the CX5500 System for a list of audio codecs available for the CX5500 system and their priority. The system uses both linear and non-linear techniques to aggressively reduce echo while permitting natural, full-duplex communication patterns.
  • Page 171 Codec Priority G.729AB Lin16.48ksps Lin16.44.1ksps Lin16.32ksps Lin16.16ksps Lin16.8ksps The table Audio Codec Specifications summarizes the audio codecs supported on the CX5500 system: Audio Codec Specifications Algorithm Reference Raw Bit Rate IP Bit Rate Sample Rate Default Effective Payload Size Audio Bandwidth G.719...

  • Page 172: Ip Type-Of-Service

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Network Bandwidth Requirements for Encoded Voice The network bandwidth necessary to send the encoded voice is typically 5–10% higher than the encoded bit rate due to packetization overhead. For example, a G.722.1C call at 48 kbps for both the receive and transmit signals consumes about 100 kbps of network bandwidth (two-way audio).

  • Page 173: Voice Quality Monitoring (Vqmon)

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 to set values. The 802.1p/Q user_priority field can be set to a value Use the table IEEE 802.1p/Q from 0 to 7. The user_priority can be configured specifically for RTP packets and call control packets, such as SIP signaling packets, with default settings configurable for all other packets.

  • Page 174: Built-In Audio Processing Features

    1.1.0 Built-In Audio Processing Features Your CX5500 system has the following built-in audio processing features: automatic gain control, background noise suppression, comfort noise fill, dynamic noise reduction, jitter buffer and packet error concealment, and low delay audio packet transmission. These features work automatically, without configuration changes.

  • Page 175: Set Up User And Phone Security Features

    Set Up User and Phone Security Features After you set up your CX5500 system on your network with the default configuration, users can place and answer calls. Polycom’s Open SIP UC software enables you to make custom configurations to optimize security settings.

  • Page 176: Local User And Administrator Passwords

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Local User and Administrator Passwords Several local settings menus are protected with user and administrator passwords. The phone will prompt you for a user or administrator password before you can access certain menu options. If the phone requires the administrator password, you may be able to use the user password, but you will be presented with limited menu options.

  • Page 177: Configuration File Encryption

    ‘ Digital Certificates You can download the Polycom Root CA from http://pki.polycom.com/. The certificate is set to expire on March 9, 2044. Web Info: Digital Certificates on Polycom Phones For details on installing digital credentials on all phones, see...
  • Page 178 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom uses the X.509 standard, which defines what information can go into a certificate. An X.509 digital certificate is a digitally signed statement. All X.509 certificates have the following fields, in addition to the signature: ●...

  • Page 179: Generating A Certificate Signing Request

    To determine if there is a device certificate on a CX5500 system: 1 Tap Settings > Advanced > Admin Settings > TLS Security > Custom Device Certificates. You can view the Polycom device certificate on the phone at Settings > Status > Platform > Phone.

  • Page 180: Configure Tls Profiles

    The Transport Layer Security (TLS) profiles describe a collection of custom CA and device certificates installed on the CX5500 systems and the features where these certificates are used for authentication. Your phone can trust certificates issued by widely recognized certificate authorities when trying to establish a connection to a provisioning server for application provisioning.
  • Page 181 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 microbrowser and browser, and for 802.1X, LDAP, and SIP authentication. Some applications, such as Syslog, can only use a TLS Platform Profile, not a TLS Application Profile. See <TLS/> for the list of applications.

  • Page 182: Download Certificates To A Cx5500 System

    Download Certificates to a CX5500 System You can download certificates to a CX5500 system by specifying a URL where the certificate is currently stored. You can install up to eight CA certificates and eight device certificates on the phone. You can refresh certificates when they expire or are revoked.

  • Page 183: Set Tls Profiles

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Set TLS Profiles By default, all Polycom-installed profiles are associated with the default cipher suite and use trusted and widely recognized CA certificates for authentication. Use the table Set a TLS Profile for each TLS Application to set parameters.

  • Page 184: Configurable Tls Cipher Suites

    The Polycom Root CA can be downloaded from http://pki.polycom.com. The location of the Certificate Revocation List (CRL)—a list of all expired certificates signed by the Polycom Root CA—is part of the Polycom Root CA digital certificate. If Mutual TLS is enabled, the Polycom Root CA or your organization’s CA must be downloaded onto the HTTPS server.

  • Page 185: Secure Real-Time Transport Protocol

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Cipher Cipher Suite AES256 AES256-SHA DES-CBC-SHA, DES-CBC3-SHA DHE-DSS-AES128-SHA, DHE-DSS-AES256-SHA, DHE-RSA-AES128-SHA, DHE-RSA- AES256-SHA EXP-RC4-MD5, EXP-DES-CBC-SH, EXP-EDH-DSS-DES-CBC-SHA, EXP-DES-CBC-SHA, EXP-ADH-RC4-MD5, EXP-ADH-DES-CBC-SHA, EXP-EDH-RSA-DES-CBC-SHA EDH-RSA-DES-CBC-SHA, EDH-DSS-DES-CBC3-SHA, EDH-DSS-CBC-SHA NULL NULL-MD5, NULL-SHA RC4-MD5, RC4-SHA Tip: Changes to the Default TLS Cipher Suites in UC Software 4.0.0 Changes have been made to the default TLS cipher suites in UC Software 4.0.0.
  • Page 186 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 feature is enabled, phones negotiate with the other end-point the type of encryption and authentication to use for the session. This negotiation process is compliant with RFC4568—Session Description Protocol (SDP) Security Descriptions for Media Streams.
  • Page 187 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 In the following example, the srtp_1.cfg configuration file is shown below: This would result in an offer (SIP INVITE with SDP) with 8 crypto attributes with the following session parameters: <no session parameters> UNENCRYPTED_SRTCP UNENCRYPTED_SRTP...

  • Page 188: Lock The Phone

    1.1.0 Lock the Phone As of Polycom UC Software 3.3.0, users can lock their phones, and prevent access to the menu or key presses, by tapping the Lock soft key or through the phone menu. Note: Displaying the Lock Soft Key On Your Phone You need to enable the enhanced feature key (EFK) feature if you want your phone to display a Lock soft key.

  • Page 189: Support 802.1X Authentication

    (LAN) or a wireless local area network (WLAN). IEEE 802.1X is based on the Extensible Authentication Protocol (EAP). The figure A Typical 802.1X Network Configuration shows a typical 802.1X network configuration with wired and wireless CX5500 systems. A Typical 802.1X Network Configuration Polycom, Inc.
  • Page 190 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The CX5500 system supports the following EAP authentication methods: ● EAP-TLS (requires Device and CA certificates) ● EAP-PEAPv0/MSCHAPv2 (requires CA certificates) ● EAP-PEAPv0/GTC (requires CA certificates) ● EAP-TTLS/MSCHAPv2 (requires CA certificates) ●...

  • Page 191: Set User Profiles

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Set User Profiles There are a number of parameters shown in the table User Profile Parameters that enable users to access their personal phone settings from any phone in the organization. This means that users can access their contact directory and speed dials, as well as other phone settings, even if they temporarily change work areas.
  • Page 192 Tip: Creating a Default User Password for All Users Polycom recommends that you create a single default user password for all users. To define the feature’s settings: 1 Create a site.cfg file for the phone and place it on the provisioning server.
  • Page 193 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The following example is an example site.cfg file. Your file will contain different values, depending on how you want the feature to work. Create a User Configuration File Create a configuration file for each user that you want to be able to log in to the phone. The name of the file will specify the user’s login ID.
  • Page 194 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The following is a sample user configuration file. If a user updates their password or other user-specific settings using the Main Menu on the phone, the updates will be stored in <user>-phone.cfg, not <MACaddress>-phone.cfg.

  • Page 195: Use The Cx5100/5500 Control Panel

    If you are not using the telephony features of the CX5500 system, you can use the Control Panel to configure your system. Note that you cannot configure telephony settings and features in the Control Panel.

  • Page 196: Find Your Default System Password

    Find Your Default System Password To make changes to your Polycom CX5500 system using the Control Panel, enter the system password. By default, the password is the 14-digit system serial number. You can find the serial number on the label on the back panel of the power data box, as shown in the following figure.

  • Page 197: Update The Cx5500 System's Software Automatically

    Update the CX5500 System’s Software Automatically You can configure your system to check for available updates automatically, or you can update the software for your CX5500 system manually in the Control Panel or upload new software to the system using a USB flash drive.

  • Page 198: Troubleshoot Your Cx5500 System

    Troubleshoot Your CX5500 System This section shows you some tools and techniques for troubleshooting the CX5500 system running ® Polycom UC Software. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.

  • Page 199: Error Messages

    To resolve this issue, you must download compatible Polycom UC Software to the phone using one of the supported provisioning protocols. You need to resolve the issue of connecting the phone to the provisioning server and provide a compatible software image on the provisioning server.
  • Page 200 <MAC Address>.cfg file are not present on the provisioning server. Network Authentication Failure This message displays if 802.1X authentication with the CX5500 system fails. The error codes shown in display on the phone’s screen—if the Details soft key is the table Event Codes and Descriptions selected—and in the log files:...

  • Page 201: Status Menu

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Event Code Description Comments 31xxx Server Certificate failure Certificate presented by the server is considered invalid. "xxx" can take the following values: • 009 - Certificate not yet Valid • 010 - Certificate Expired •...

  • Page 202: Log Files

    Log level parameter settings When you connect a USB flash drive to the CX5500 system, the system creates a new folder on the flash drive. The folder is named with the device’s serial number and the system’s log files are saved as .tar files in the device folder.
  • Page 203 1.1.0 The following figure shows an example device folder with log files. Device Folder and Log Files for the CX5500 System To retrieve system log files using a USB drive: » Connect a USB flash drive to the USB port on the tabletop unit or on the power data box. Make sure there is no software update package on the flash drive.
  • Page 204 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● log.render.file.upload.append.sizeLimit—Controls the maximum size of log files on the provisioning server (default=512 kb) ● log.render.file.upload.append.limitMode—Control whether to stop or delete logging when the server log reaches its maximum size (default=delete) Scheduled Logging Schedules logging is a powerful tool that can help you troubleshoot issues that occur after the phone has been operating for some time.

  • Page 205: Reading A Boot Log File

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Reading a Boot Log File See the following figure for an example of a boot log file: Boot Log File Polycom, Inc.

  • Page 206: Reading An Application Log File

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The following figure shows a number of boot failure messages: Boot Failure Messages Reading an Application Log File The following figure shows portions of an application log file: Application Log File Polycom, Inc.

  • Page 207: Reading A Syslog File

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Reading a Syslog File The figure Syslog File shows a portion of a syslog log file. Note that the messages look identical to the normal log except for the addition of a timestamp and IP address:...

  • Page 208: Manage The Cx5500 System's Memory Resources

    Manage the CX5500 System’s Memory Resources The CX5500 system is designed to operate optimally in a variety of deployments and real-world environments. Each new software release adds new features and capabilities that require varying degrees of the system’s memory resources. To ensure your systems and their configured features operate smoothly, you need to check that the systems have adequate available memory resources.

  • Page 209: Test Phone Hardware

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 If the phone is using more than 95 percent of its available memory, you may need to take steps to reduce this amount. Error! Reference source not found. The second method you can use to confirm whether you need to manage your phone’s memory is to check the app log files.

  • Page 210: Upload A Phone's Configuration

    Upload a Phone’s Configuration As of Polycom UC Software 3.3.0, you can upload the files representing a phone’s current configuration. A number of files can be uploaded to the provisioning server, one for every active source as well as the current non-default configuration set.

  • Page 211: Power And Startup Issues

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Port Number Protocol Outgoing Incoming UDP or TCP DHCP Client TFTP Provisioning, Logs HTTP Provisioning, Logs, Pull Web interface, Poll Time Server LDAP HTTPS Provisioning, Logs HTTP Pull Web interface, HTTP Push...

  • Page 212: Touch Screen Issues

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The phone will not boot. If your phone will not boot, there may be a corrupt or invalid firmware image or configuration on the phone:  Ensure that the provisioning server is accessible on the network and a valid software load and valid configuration files are available.

  • Page 213: Calling Issues

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Calling Issues The table Troubleshooting Calling Issues provides possible solutions to a number of generic calling issues. Troubleshooting Calling Issues There is no dial tone. If there is no dial tone, power may not be correctly supplied to the phone, try one of the following: ...

  • Page 214: Audio Issues

    Certain types of older fluorescent lighting cause the display to flicker. If your phone is in an environment lit with fluorescent lighting, do one of the following:  Move the CX5500 system away from the lights.  Replace the lights.
  • Page 215 There isn’t any software upgrade information for the phone to receive.  The network configuration is preventing the phone from connecting to the Polycom Hosted Server. Note: UC Software 4.0.0 does not support internet access for software upgrades through a Web proxy.

  • Page 216: Miscellaneous Maintenance Tasks

    Miscellaneous Maintenance Tasks ® This section shows you how to maintain the Polycom UC Software and includes the following topics: ● Trusted Certificate Authority List ● Encrypt Configuration Files ● Internal Key Functions ● Assign a VLAN ID Using DHCP ●...
  • Page 217 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Equifax Premium CA ● Equifax Secure CA ● Equifax Secure eBusiness CA 1 ● Equifax Secure eBusiness CA 2 ● Equifax Secure Global eBusiness CA 1 ● GeoTrust Primary Certification Authority ●...
  • Page 218 Certificate Authority not in the list above, you may submit a Feature Request Polycom to add your CA to the trusted list. At this point, you can use the Custom Certificate method to load your particular CA certificate into the phone. Refer to...

  • Page 219: Encrypt Configuration Files

    You can generate your own 32 hex-digit, 128 bit key or use Polycom’s Software Development Kit (SDK) to generate a key and to encrypt and decrypt configuration files on a UNIX or Linux server. The SDK is distributed as source code that runs under the UNIX operating system.

  • Page 220: Internal Key Functions

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 For security purposes, you can change the key on the phones and the server from time to time. To change a key on the phone: 1 Put all encrypted configuration files on the provisioning server to use the new key.
  • Page 221 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Function Description Notes BuddyStatus Buddy Status CallList Call Lists Conference Begin a conference call Call screen only Delete Delete Dialpad0 Dialpad 0 Dialpad1 Dialpad 1 Dialpad2 Dialpad 2 Dialpad3 Dialpad 3 Dialpad4...
  • Page 222 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Function Description Notes Line6 Line Key 6 LockPhone Lock the phone Messages Messages menu MicMute Mute the microphone MyStatus View my status NewCall New call Call screen only Null Do nothing Offline...

  • Page 223: Assign A Vlan Id Using Dhcp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Assign a VLAN ID Using DHCP In deployments where is not possible or desirable to assign a VLAN statically in the phone’s network configuration menu or use CDP (Cisco Discovery Protocol) or LLDP (Link-Layer Discovery Protocol) to assign a VLAN ID, it is possible to assign a VLAN ID to the phone by distributing the VLAN ID via DHCP.
  • Page 224 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 VLAN Using DHCP Phone Boot-Up Sequence To assign a VLAN ID to a phone using DHCP: » In the DHCP menu of the Main setup menu, set VLAN Discovery to Fixed or Custom.

  • Page 225: Parse Vendor Id Information

    IANA Private Enterprise number to determine which vendor's format should be used to decode the remaining data. The private enterprise number assigned to Polycom is 13885 (0x0000363D). This vendor ID information is not a character string, but an array of binary data.

  • Page 226: Product, Model, And Part Number Mapping

    For example, CONFIG_FILES_2345-11560-001=”phone1_2345-11560-001.cfg, sip_2345- 11560-001.cfg” will override CONFIG_FILES_CX5500=”phone1_CX5500.cfg, sip_CX5500.cfg”, which will override CONFIG_FILES=”phone1.cfg, sip.cfg” for the CX5500. You can also add variables to the master configuration file that are replaced when the phone reboots. The variables include PHONE_MODEL, PHONE_PART_NUMBER, and PHONE_MAC_ADDRESS.

  • Page 227: Lldp And Supported Tlvs

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 To capture the phone’s current screen: 1 Modify your configuration file to enable the screen capture feature. 2 Open your configuration file in an XML editor and add the following line: 3 Save the configuration file and update your phone’s configuration.

  • Page 228: Supported Tlvs

    An LLDP frame shall contain all mandatory TLVs. The frame will be recognized as LLDP only if it contains mandatory TLVs. Polycom phones running the UC Software will support LLDP frames with both mandatory and optional TLVs. The basic structure of an LLDP frame and a table containing all TLVs along with each field is explained in Supported TLVs.
  • Page 229 System name min len > 0, max len <= System description min len > 0, max len <= Manufacturer’s name - “Polycom”; Refer to Error! Reference source not found.; Hardware version; Application ersion; BootROM version Capabilities 0x0e04 System Capabilities: Telephone and Bridge if the phone has PC port support and it is not disabled.
  • Page 230 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Type(7 Length (9 bits) [7-15] Type Org. Unique bits) [0-6] Length Code (3 bytes) LLDP-MED network 0xfe08 0x0012bb policy ApplicationType: Voice (1), Policy: (Unknown(=1)/Defined(=0) Unknown, if phone is in booting stage or if switch doesn't support network policy TLV.
  • Page 231 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Name Type(7 Length (9 bits) [7-15] Type Org. Unique bits) [0-6] Length Code (3 bytes) LLDP-MED 0xfe0b 0x0012bb inventory manufacturer name Polycom LLDP-MED min len > 0, max len <= 32 0x0012bb...
  • Page 232 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Default PMD Advertise Capability Values By default, all phones have the PMD Advertise Capability set for 10HD, 10FD, 100HD, and 100FD bits. Polycom, Inc.

  • Page 233: Configuration Parameters

    ● <dir>  <broadsoft/>  <local/>  <corp/> ● <divert/> ● <dns/>  DNS-A  DNS-NAPTR  DNS-SRV ● <efk/> ● <exchange/> ● <feature/> ● <httpd/> ● <lcl/>   <ml/>  <datetime/> ● <log/>  <level/> <change/>and<render/> Polycom, Inc.
  • Page 234 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0  <sched/> ● <msg/> ● <mwi/> ● <nat/> ● <phoneLock/> ● <powerSaving/> ● <pres/> ● <prov/> ● <qos/> ● <reg/> ● <request/> ● <roaming_buddies/> ● <roaming_privacy/> ● <saf/> ● <se/>  <pat/>...

  • Page 235: Apps

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0  <chord/> ● <up/> ● <upgrade/> ● <video/>  <camera/>  <codecs/>  <codecPref/>  <profile/> ● <voice/>  <codecPref/>  <volume/>  <vad/>  <quality monitoring/>  <rxQoS/> ● <voIpProt/> ...
  • Page 236 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default apps.push.password string null The password to access the push server URL. apps.push.secureTunnelEnabled 0 or 1 If 0, the Web server is not connected through a secure tunnel. If 1, the Web server is connected through a secure tunnel.
  • Page 237 0 or 1 If 0, user login/logout notification is disabled. If 1, notification is enabled. apps.ucdesktop.adminEnabled 0 or 1 If 0, the Polycom Desktop Connector is disabled on the administrative level. If 1, it is enabled on the administrative level. apps.ucdesktop.desktopUserName string null The user’s name, supplied from the user’s computer.

  • Page 238: Button

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <bg/> The parameters listed in the table Background Parameters define the backgrounds you can display on the CX5500 system. Background Parameters Parameter Permitted Values Default bg.color.selection Set the background. Specify which type of background (w) and index (x) for that type is selected on reboot. The default selection is 2,1 the first solid background.

  • Page 239: Call

    You can enable/disable missed call tracking on a per-line basis. The table Call Parameters defines per-site and per-phone configuration parameters. In the following table, x is the registration number. For the CX5500 system, x=1-16. Call Parameters Parameter Permitted Values Default call.advancedMissedCalls.addToReceivedList...
  • Page 240 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default call.callsPerLineKey 1-4, 1-8, 1-24 4, 8, 24 Set the maximum number of concurrent calls per line key. This parameter applies to all registered lines. The permitted range is 1 to 8 and the default is 8.
  • Page 241 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default call.lastCallReturnString string of maximum length 32 The string sent to the server when the user selects the last call return action. The string is usually a star code.
  • Page 242 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default call.shared.exposeAutoHolds 0 or 1 If 1, a re-INVITE will be sent to the server when setting up a conference on a shared line. If 0, no re-INVITE will be sent to the server.

  • Page 243: Calllists

    Shipping Configuration Notice. Polycom provides a global device.set parameter that you can enable for software installation and changes to device parameters. Once you have completed the software installation or made configuration changes to device parameters, remove device.set. Disabling the parameter after the initial software installation prevents the phones from rebooting and triggering a reset of device parameters that users may have changed after the initial installation.
  • Page 244 B should be used, and server B has a configuration file that specifies that server A should be used. To detect errors, including IP addess conflicts, Polycom recommends that you test the new configuration files on two phones before initializing all phones.
  • Page 245 Static, Auto, Disabled Null The mode the phone uses to retrieve the Polycom CMA server IP address. Auto The phone uses SRV lookup. Disabled The phone does not contact the server. Static The phone uses the server name or IP address specified in device.cma.serverName.
  • Page 246 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default device.dhcp.bootSrvUseOpt Default, Custom, Static, Null CustomAndDefault Default The phone will look for option number 66 (string type) in the response received from the DHCP server. The DHCP server should send address information in option 66 that matches one of the formats described for device.prov.serverName.
  • Page 247 The password for 802.1X authentication. This parameter is required for all methods except EAP-TLS. device.net.ether1000BTClockLAN Auto, Slave, Master Null The mode of the LAN clock. Polycom recommends that you do not change this value unless you have Ethernet connectivity issues. device.net.ether1000BTClockPC Auto, Slave, Master Null The mode of the PC clock.
  • Page 248 Auto, 10HD, 10FD, Null 100HD, 100FD, 100FD The LAN port mode that sets the network speed over Ethernet. HD means half-duplex and FD means full duplex. Note: Polycom recommends that you do not change this setting. device.net.etherModePC Disabled, Auto, 10HD, Auto...
  • Page 249 BootROM version 3.0 or later. Note: Only implicit FTPS is supported. device.prov.upgradeServer string Null The server used by the Polycom Web Configuration Utility’s software upgrade feature. The server checks this URL for new software files. device.prov.tagSerialNo 0 or 1 Null If 0, the phone’s serial number (MAC address) is not included in the User-Agent header of HTTPS/HTTPS...
  • Page 250 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default device.sec.TLS.customCaCert1 (TLS Platform Profile 1) string, PEM format Null device.sec.TLS.customCaCert2 (TLS Platform Profile 2) The custom certificate to use for TLS Platform Profile 1 and TLS Platform Profile 2 and TLS Application Profile 1 and TLS Application Profile 2 device.sec.TLS.profile.caCertList must be configured to use a custom...
  • Page 251 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default device.sec.TLS.profile.profileSelection.dot1x PlatformProfile1, Null PlatformProfile2 Choose the TLS Platform Profile to use for 802.1X, either TLS Platform Profile 1 or TLS Platform Profile 2. device.sec.TLS.profileSelection.provisioning PlatformProfile1, Null PlatformProfile2 The TLS Platform Profile to use for provisioning, either TLS Platform Profile 1 or TLS Platform Profile 2.

  • Page 252: Dialplan

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default Change causes phone to restart or reboot. <dialplan/> The parameters listed in the table Dial Plan (Digit Map) Parameters enable you to create a specific routing path for outgoing SIP calls independent of other default configurations.
  • Page 253 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default dialplan.digitmap.timeOut string of positive 3 | 3 | 3 | 3 | 3| 3 integers separated by ‘|’ Specify a timeout in seconds for each segment of digit map. After you press a key, the phone will wait this many seconds before matching the digits to a dial plan and dialing the call.
  • Page 254 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default dialplan.routing.server.x.port 1 to 65535 5060 The port of a SIP server that will be used for routing calls dialplan.routing.server.x.transport DNSnaptr, TCPpreferred, DNSnaptr UDPOnly, TLS, TCPOnly The dns lookup of the first server to be dialed will be used, if there is a conflict with the others.

  • Page 255: Dir

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default dialplan.x.digitmap.timeOut string - max number of Null characters 100 dialplan.x.e911dialmask string - max number of Null characters 256 dialplan.x.e911dialstring string - max number of Null characters 256 dialplan.x.applyToForward 0 or 1 dialplan.x.impossibleMatchHandling...

  • Page 256: Broadsoft

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <broadsoft/> Use the parameters listed in the table Polycom BroadSoft UC-One Feature Parameters with the Polycom BroadSoft UC-One directory. Polycom BroadSoft UC-One Feature Parameters Parameter Permitted Values Default dir.broadsoft.xsp.address dotted-decimal IP address, hostname or...

  • Page 257: Corp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <corp/> Use the paramters in the table Corporate Directory Parameters to configure a corporate directory. A portion of the corporate directory is stored in flash memory on the phone. The size is based on the amount of flash memory in the phone.
  • Page 258 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default dir.corp.backGroundSync.period 3600 to 604800 86400 The corporate directory cache is refreshed after the corporate directory feature has not been used for this period of time seconds. The default period is 24 hours (86400 seconds). The minimum is 1 hour and the maximum is 7 days.

  • Page 259: Divert

    The phone has a flexible call forward/diversion feature for each registration. In all cases, a call will only be diverted if a non-Null contact has been configured. In the table Call Diversion (Call Forwarding) Parameters, x is the registration number. For CX5500, x=1- Call Diversion (Call Forwarding) Parameters Parameter Permitted Values Default divert.x.contact...

  • Page 260: Dns

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default divert.dnd.x.enabled 0 or 1 divert.dnd.x.contact contact address Null Divert calls when Do Not Disturb is enabled. If enabled is set to 1, calls will be diverted when DND is enabled on registration x.

  • Page 261: Dns-Naptr

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted values Default dns.cache.A.x.ttl 300 to 536870912 (2^29), seconds The TTL describes the time period the phone will use the configured static cache record. If a dynamic network request receives no response, this timer begins on first access of the static record and once the timer expires, the next lookup for that record will retry a dynamic network request before falling back on the static entry and its reset TTL timer again.

  • Page 262: Dns-Srv

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted values Default dns.cache.NAPTR.x.ttl 300 to 536870912 (2^29), seconds The TTL describes the time period the phone will use the configured static cache record. If a dynamic network request receives no response, this timer begins on first access of the static record and once the timer expires, the next lookup for that record will retry a dynamic network request before falling back on the static entry and its reset TTL timer again.
  • Page 263 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Enhanced Feature Key Prompt Parameters Enhanced Feature Key (EFK) Version Parameters Parameter Name Permitted Values Default efk.version 2 (1 for SIP 3.0 and earlier) The version of the EFK elements. For SIP 3.0.x or earlier, 1 is the only supported version. For SIP 3.1 and later, 2 is the only supported version.

  • Page 264: Exchange

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Name Permitted Values Default efk.efkprompt.x.status 0 or 1 If 0, key x is disabled. If 1, the key is enabled. This parameter must have a value, it cannot be Null. Note: If a macro attempts to use a prompt that is disabled or invalid, the macro execution will fail.

  • Page 265: Feature

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <feature/> The feature parameters listed in the table Feature Activation/Deactivation Parameters control the activation or deactivation of a feature at run time. Feature Activation/Deactivation Parameters Parameter Permitted Values Default feature.acdAgentAvailable.enabled 0 or 1 If 0, the ACD agent available/unavailable feature is disabled.
  • Page 266 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default feature.callRecording.enabled 0 or 1 If 0, the call recording and playback feature is disabled. If 1, the feature is enabled. feature.corporateDirectory.enabled 0 or 1 If 0, the corporate directory feature is disabled. If 1, the feature is enabled.

  • Page 267: Httpd

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default feature.nWayConference.enabled 0 or 1 If 0, the n-way conferencing managing feature is disabled and while three-way conferencing can exist, there is no manage conference page. If 1, n-way conferencing is enabled, conferences with the maximum number of parties are allowed, and the manage conference page is shown.

  • Page 268: Keyboard

    Set to 0 to display only ASCII and Latin encoding options for the phone menus. <lcl/> You can configure the language you want the Polycom phone user interface to operate and display in. The phones support both North American and international time and date formats.
  • Page 269 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 This parameter definition includes: ● ● <ml/> The multilingual definitions ● <datetime/> The date and time definitions <ml/> The multilingual parameters listed in the table Multilingual Parameters is based on string dictionary files downloaded from the provisioning server.
  • Page 270 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values lcl.ml.lang.list a comma-separated list A list of the languages supported on the phones. lcl.ml.lang.menu.x String in the format language_region Dictionary file lcl.ml.lang.menu.x.label String in the format nativeLanguageName (abbreviation) Phone language menu label The phone supports multiple languages.

  • Page 271: Datetime

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <datetime/> The parameters listed in the table Date and Time Parameters configure the date and time display on the phone. Date and Time Parameters Parameter Permitted Values Default lcl.datetime.date.dateTop 0 or 1 If set to 1, display date above time else display time above date.

  • Page 272: Loc

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <loc/> The values you enter for the Lync Server-only parameters listed in the table E.911 Services Parameters are used by E.911 services. E.911 Services Parameters Parameter Permitted Values Default locInfo.source Generic Profile=1...

  • Page 273: Log

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default locInfo.x.HNS String Null Enter a suffix for the street address used in locInfo.x.HNS, for example, or ½. locInfo.x.LOC String Null Enter any additional information that identifies the location.

  • Page 274: Level/> And

    0 or 1 Set to 1. Polycom recommends that you do not change this value. log.render.file.size positive integer, 1 to 180 Maximum size of flash memory for logs in Kbytes. When this size is about to be exceeded, the phone will upload all logs that have not yet been uploaded, and erase half of the logs on the phone.

  • Page 275: Sched

    0 to 2 Refer to Event Timestamp Formats for timestamp type. <sched/> The phone can be configured to schedule certain advanced logging tasks on a periodic basis. Polycom recommends that you set the parameters listed in the table Logging Schedule Parameters in consultation with Polycom Technical Support.

  • Page 276: Msg

    Event class to assign to the log events generated by this command. This needs to be the same or higher than log.level.change.slog for these events to display in the log. log.sched.x.name alphanumeric string Name of an internal system command to be periodically executed. To be supplied by Polycom. log.sched.x.period positive integer, default 15 Seconds between each command execution. 0=run once log.sched.x.startDay...

  • Page 277: Mwi

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default msg.mwi.x.callBackMode contact, registration, disabled registration The message retrieval mode and notification for registration x. contact: a call is placed to the contact specified by msg.mwi.x.callback. registration: the registration places a call to itself (the phone calls itself).

  • Page 278: Phonelock

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 that can redirect traffic, but does not allow for port mapping. For example, port 5432 on the NAT device can be sent to port 5432 on an internal device, but not to port 1234.

  • Page 279: Powersaving

    MAC-phone.cfg in the and start the phone in an unlocked state. You can then lock or unlock the phone locally. Polycom recommends that you do not leave this parameter enabled. Change causes phone to restart or reboot. <powerSaving/> The power saving feature automatically turns off the phone’s LCD display when not in use.

  • Page 280: Pres

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default powerSaving.officeHours.duration.monday 0 to 24 powerSaving.officeHours.duration.tuesday 0 to 24 powerSaving.officeHours.duration.wednesday 0 to 24 powerSaving.officeHours.duration.thursday 0 to 24 powerSaving.officeHours.duration.friday 0 to 24 powerSaving.officeHours.duration.saturday 0 to 24 powerSaving.officeHours.duration.sunday 0 to 24 The duration of the day’s office hours.

  • Page 281: Prov

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default pres.idleTimeout.officeHours.period 1 to 600 The number of minutes to wait while the phone is idle during office hours before showing the Away presence status. pres.reg 1 to 34 The valid line/registration number that is used for presence.
  • Page 282 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default prov.login.localPassword String The password used to validate the user login. It is stored either as plain text or encrypted (an SHA1 hash). prov.login.persistent 0 or 1 If 0, users are logged out if the handset reboots. If 1, users remain logged in when the phone reboots.

  • Page 283: Ptt

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <ptt/> The parameters in the table Group Paging Parameters apply to page mode. Group Paging Parameters Parameter Permitted Values Default ptt.address multicast IP address 224.0.1.116 The multicast IP address to send page audio to and receive page audio from.
  • Page 284 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Quality of Service (Type-of-Service) Parameters Parameter Permitted Values Default qos.ethernet.callControl.user_priority 0 to 7 User-priority used for call control packets. qos.ethernet.other.user_priority 0 to 7 User-priority used for packets that do not have a per-protocol setting.

  • Page 285: Reg

    If both ACD login/logout and agent available are set to 1 for registration x, the ACD feature will be enabled for that registration. reg.x.address string address Null The user part (for example, 1002) or the user and the host part (for example, 1002@polycom.com) of the registration SIP URI extension. reg.x.applyServerDigitMapLocally 0 or 1 reg.x.server.y.specialInterop...
  • Page 286 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.auth.domain string Null The domain of the authorization server that is used to check the user names and passwords. reg.x.auth.optimizedInFailover 0 or 1 The destination of the first new SIP request when failover occurs. If 0, the SIP request is sent to the server with the highest priority in the server list.
  • Page 287 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.fwd.busy.status 0 or 1 If 0, incoming calls that receive a busy signal will not be forwarded. If 1, busy calls are forwarded to the contact specified by reg.x.fwd.busy.contact.
  • Page 288 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.outboundProxy.address dotted-decimal Null IP address or hostname The IP address or hostname of the SIP server to which the phone sends all requests. reg.x.outboundProxy.failOver.failBack.mode newRequests newRequests DNSTTL registration duration The mode for failover failback (overrides reg.x.server.y.failOver.failBack.mode).
  • Page 289 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.outboundProxy.transport DNSnaptr, DNSnaptr TCPpreferred, UDPOnly, TLS, TCPOnly The transport method the phone uses to communicate with the SIP server. Null or DNSnaptr if reg.x.outboundProxy.address is a hostname and reg.x.outboundProxy.port is 0 or Null, do NAPTR then SRV look-ups to try to discover the transport, ports and servers, as per RFC 3263.
  • Page 290 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.serverFeatureControl.localProcessing.dnd 0 or 1 If 0 and reg.x.serverFeatureControl.dnd is set to 1, the phone will not perform local DND call behavior. If set to 1, the phone will perform local DND call behavior on all calls received. This parameter overrides voIpProt.SIP.serverFeatureControl.localProcessing.dnd.
  • Page 291 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.type private or shared private If set to private, use standard call signaling. If set to shared, augment call signaling with call state subscriptions and notifications and use access control for outgoing calls.
  • Page 292 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default reg.x.server.y.failOver.failBack.mode newRequests newRequests DNSTTL registration duration The mode for failover failback (this parameter overrides voIpProt.server.x.failOver.failBack.mode): newRequests – all new requests are forwarded first to the primary server regardless of the last used server.
  • Page 293 0 or 1 If 0, calls can be routed to an outbound proxy without registration. See voIpProt.server.x.register. For more information, see Technical Bulletin 5844: SIP Server Fallback Enhancements on Polycom Phones. reg.x.server.y.registerRetry.baseTimeOut 10 - 120 The base time period to wait before a registration retry. Used in conjunction with reg.x.server.y.registerRetry.maxTimeOut...

  • Page 294: Request

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <request/> control the phone’s behavior when a The parameters listed in the table Configuration Request Parameter request for restart or reconfiguration is received. Configuration Request Parameter Parameter Permitted Values Default request.delay.type audio, call call Specify when the phone should process a request for a restart or reconfiguration.

  • Page 295: Saf

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <saf/> The phone uses built-in wave files for some sound effects. The built-in wave files can be replaced with files downloaded from the provisioning server or from the Internet. However, these are stored in volatile memory so the files will need to remain accessible should the phone need to be rebooted.
  • Page 296 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Sampled Audio File Number Default Use (Pattern Reference) Ringer 19 (se.pat.ringer.ringer21) Ringer 20 (se.pat.ringer.ringer22) Ringer 21 (se.pat.ringer.ringer23) Ringer 22 (se.pat.ringer.ringer24) 12 to 24 Not Used <se/> The table Sound Effect Parameters lists configurable sound effect parameters. You can also configure sound effect patterns in <pat/>...

  • Page 297: Pat

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <pat/> Patterns use a simple script language that allows different chord sets or wave files to be strung together with periods of silence. The script language uses the instructions shown in the table...
  • Page 298 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values se.pat.cat.x.inst.y.type sampled, chord, silence, branch Type of sound effect, where cat is callProg, ringer, or misc. se.pat.cat.x.inst.y.value String The instruction: sampled – sampled audio file number, chord – type of sound effect, silence –...
  • Page 299 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The table Ringtone Pattern Names shows the ring pattern names and their default descriptions: Ringtone Pattern Names Parameter Name Ringtone Name Description ringer1 Silent Ring Silent ring ringer2 Low Trill Long single A3 Db3 major warble...
  • Page 300 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Silent Ring Silent ring will provide a visual indication of an incoming call, but no audio indication. Sampled audio files 1 to 10 all use the same built-in file unless that file has been replaced with a downloaded file.
  • Page 301 Caution: Ringtone Parameters Will Not Work After a Software Downgrade If a phone has been upgraded to Polycom UC Software 4.0.0 and then downgraded to SIP 3.2.3 or earlier, the ringtone parameters will be unusable due to configuration parameters name changes in UC Software 4.0.0.

  • Page 302: Sec

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <sec/> The parameters listed in the table General Security Parameters affects the security features of the phone. The configuration parameter is defined as follows: General Security Parameters Parameter Permitted Values Default sec.tagSerialNo 0 or 1 If 0, the phone does not advertise its serial number (MAC address) through protocol signaling.

  • Page 303: Pwd/>

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default sec.encryption.upload.config 0 or 1 The encryption on the phone-specific configuration file created and uploaded to the provisioning server when the user selects Upload Configuration from the phone menu.

  • Page 304: Srtp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <srtp/> As per RFC 3711, you cannot turn off authentication of RTCP. The table SRTP Parameters lists SRTP parameters. SRTP Parameters Parameter Permitted values Defaults sec.srtp.answerWithNewKey 0 or 1 If 0, a new key is not provided when answering a call. If 1, a new key is provided when answering a call.
  • Page 305 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted values Defaults sec.srtp.padRtpToFourByteAlignment 0 or 1 Packet padding may be required when sending or receiving video from other video products. If 1, RTP packet padding is needed. If 0, no packet padding is needed.

  • Page 306: Dot1X>

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <dot1x><eapollogoff/> The table 802.1X EAP over LAN (EAPOL) Logoff Parameters lists configurable parameters. 802.1X EAP over LAN (EAPOL) Logoff Parameters Parameter Permitted Values Default sec.dot1x.eapollogoff.enabled 0 or 1 If 0, the phone will not send an EAPOL Logoff message on behalf of the disconnected supplicant. If 1, the feature is enabled and the phone will send an EAPOL Logoff message on behalf of the disconnected supplicant connected to the phone’s secondary (PC) port.
  • Page 307 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 TLS Parameters Parameter Permitted Default Values sec.TLS.browser.cipherList String NoCipher The cipher list for browser. The format for the cipher list uses openSSL syntax found here: OpenSSL Ciphers. “RSA:!EXP:!LOW:!NULL:!MD5:@STRENG sec.TLS.cipherList String TH” The global cipher list parameter. The format for the cipher list uses openSSL syntax found here: OpenSSL Ciphers.
  • Page 308 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <profile/> Profiles are a collection of related security parameters. The table TLS Profile Parameters lists TLS profile parameters. There are two platform profiles and six application profiles. TLS Profile Parameters Parameter Permitted Values Default sec.TLS.profile.x.caCert.application1...

  • Page 309: Softkey

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The permitted values are: ● PlatformProfile1 ● PlatformProfile2 ● ApplicationProfile1 ● ApplicationProfile2 ● ApplicationProfile3 ● ApplicationProfile4 ● ApplicationProfile5 ● ApplicationProfile6 TLS Profile Selection Parameters Parameter Permitted Values Default sec.TLS.profileSelection.browser a TLS profile PlatformProfile1 The TLS platform profile or TLS application profile (see preceding list) to use for the browser or microbrowser.
  • Page 310 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Soft Key Customization Parameters Parameter Permitted Values Default softkey.feature.basicCallManagement.redundant 0 or 1 Control the display of the Hold, Transfer, and Conference soft keys. If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.

  • Page 311: Tcpipapp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default softkey.x.enable 0 or 1 If 0, the soft key x is disabled. If 1, the soft key is enabled. softkey.x.insert 0 to 10 The position on the phone screen for soft key x. For example, if the value is 3, the soft key will be displayed on the screen in the third position from the left.

  • Page 312: Dhcp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● <port/><rtp/> ● <keepalive/> ● <fileTransfer/> <dhcp/> The DHCP parameters listed in the table DHCP Parameters enable you to change how the phone reacts to DHCP changes. DHCP Parameters Parameter Permitted Values Default tcpIpApp.dhcp.releaseOnLinkRecovery...

  • Page 313: Ice

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <ice/> The <ice/> parameters in the table Ice Parameters enable you to set the STUN/TURN/ICE feature. Ice Parameters Parameter Permitted Values Default tcpIpApp.ice.mode Disabled, Standard, Disabled MSOCS Turn SIP ICE negotiation on or off. If using Lync Server 2010, set to MSOCS to enable ICE.
  • Page 314 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● Start DST on the second Sunday in March at 2am. ● Stop DST on the first Sunday in November at 2am. Simple Network Time Protocol (SNTP) Parameters Parameter Permitted Values Default tcpIpApp.sntp.address...

  • Page 315: Port/>

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default tcpIpApp.sntp.daylightSavings.stop.dayOfWeek 1 to 7 The day of the week to stop DST. 1=Sunday, 2=Monday, … 7=Saturday. Note: this parameter is not used if fixedDayEnable is set to 1.

  • Page 316: Keepalive

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default tcpIpApp.port.rtp.mediaPortRangeStart even integer 1024 to 65440 2222 The starting port for RTP packets. Ports will be allocated from a pool starting with this port up to a value of (start- port + 47) for a voice-only phone or (start-port + 95) for a video phone.

  • Page 317: Tones

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <tones/> This parameter describes configuration items for the tone resources available in the phone. It includes: ● <DTMF/> ● <chord/> <DTMF/> The parameters listed in the table DTMF Tone Parameters enable you to configure Dual-tone multi- frequency (DTMF) tone signaling.

  • Page 318: Chord

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default Change causes phone to restart or reboot. <chord/> Chord-sets are the building blocks of sound effects that used synthesized audio rather than sampled audio. Most call progress and ringer sound effects are synthesized. A chord-set is a multi-frequency note with an optional on/off cadence.
  • Page 319 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values tone.chord.callProg.x.repeat positive integer tone.chord.misc.x.repeat positive integer tone.chord.ringer.x.repeat positive integer The number of times each ON/OFF cadence is repeated, 0=infinite. <up/> Use the parameters listed in the table User Preferences Parameters to set user preferences on the phones.
  • Page 320 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default up.headsetAlwaysUseIntrinsicRinger 0 or 1 If 1, the USB headset will use the intrinsic ringer mixed with DSP ringer when the sound effect destination is the USB headset. up.headsetMode 0 or 1 If 0, handsfree mode will be used by default instead of the handset.
  • Page 321 1, 2, 3, 4 max 4 Set the maximum number of columns the CX5500 system displays. Note that phones display one column when the value is set to 0. The maximum number of columns for the CX5500 system is 4.

  • Page 322: Upgrade

    Use the parameters listed in the table Upgrade Server Parameters to specify the URL of a custom download server and the Polycom UC Software download server for the phone to check when searching for software upgrades. Upgrade Server Parameters Parameter...
  • Page 323 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 General Video Parameters Parameter Permitted Values Default video.autoFullScreen 0 or 1 If 0, video calls only use the full screen layout if it is explicitly selected by the user. If 1, video calls use the full...

  • Page 324: Camera

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default video.screenMode normal, full, crop normal The screen mode for the video window shown in non-full screen mode. If set to normal or Null, the entire view is displayed and horizontal or vertical black bars may appear on the edges to maintain the correct aspect ratio. If set to full, the entire view is stretched linearly and independently to fill the video frame.

  • Page 325: Codecs

    Video Profile Parameters contains settings for a group of low-level video codec parameters. For most use cases, the default values will be appropriate. Polycom does not recommend changing the default values unless specifically advised to do so. Video Profile Parameters...
  • Page 326 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values video.profile.H261.QcifMpi 1 (default) to 32 Specify the frame rate divider that the phone uses when negotiating Quarter CIF resolution for a video call. You can enter a value between 0-4. To disable, enter ‘0’. The default frame rate divider is ‘1’.
  • Page 327 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values video.profile.H2631998.annexN 0, 1 (default), 2, 3, 4 Specify the value of Annex N to use when negotiating video calls. You can enter a value between 0-4. To disable, enter ‘0’. The default value is ‘1’.

  • Page 328: Voice

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values video.profile.H264.jitterBufferShrink 33ms to 1000ms, default 70ms The absolute minimum duration time (in milliseconds) of RTP packet Rx with no packet loss between jitter buffer size shrinks. Use smaller values (33 ms) to minimize the delay on known good networks. Use larger values (1000ms) to minimize packet loss on networks with large jitter (3000 ms).

  • Page 329: Codecpref

    ● <rxQoS/> <codecPref/> As of Polycom UC Software 3.3.0, you can configure a simplified set of codec properties for all phone models to improve consistency and reduce workload on the phones. Phone codec preferences are listed in the table Voice Codec Preferences Parameters.

  • Page 330: Volume

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <volume/> In some countries, regulations state that a phone’s receiver volume must be reset to a nominal level for each new call. This is the phone’s default behavior. Using the parameters listed in the table...

  • Page 331: Quality Monitoring

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default voice.vadEnable 0 or 1 If 0, voice activity detection (VAD) is disabled. If 1, VAD is enabled. voice.vadThresh integer from 0 to 30 The threshold for determining what is active voice and what is background noise in dB. Sounds louder than this value will be considered active voice, and sounds quieter than this threshold will be considered background noise.

  • Page 332: Rxqos

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default voice.qualityMonitoring.collector.enable.triggeredPeriodic 0 to 2 If 0, alert states do not cause periodic reports to be generated. If 1, periodic reports are generated if an alert state is critical. If 2, period reports are generated when an alert state is either warning or critical. Note: This parameter is ignored when voice.qualityMonitoring.collector.enable.periodic is 1, since reports are sent...

  • Page 333: Voipprot

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default voice.rxQoS.wireless.avgJitter 0 to 200 The typical average jitter. voice.rxQoS.wireless.maxJitter 20 to 500 The maximum expected jitter. The average and maximum jitter in milliseconds for wireless network interface voice traffic.

  • Page 334: Server

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <server/> The configuration parameters listed in the table VoIP Server Parameters are defined as follows. VoIP Server Parameters Parameter Permitted Values Default voIpProt.server.dhcp.available 0 or 1 If 0, do not check with the DHCP server for the SIP server IP address. If 1, check with the server for the IP address.
  • Page 335 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Values Default voIpProt.server.x.transport DNSnaptr, DNSnaptr TCPpreferred, UDPOnly, TLS, TCPOnly The transport method the phone uses to communicate with the SIP server. Null or DNSnaptr – if voIpProt.server.x.address is a hostname and voIpProt.server.x.port is 0 or Null, do NAPTR then SRV look-ups to try to discover the transport, ports and servers, as per RFC 3263.
  • Page 336 0 or 1 If 0, calls can be routed to an outbound proxy without registration. See reg.x.server.y.register. For more information, see Technical Bulletin 5844: SIP Server Fallback Enhancements on Polycom Phones. voIpProt.server.x.retryTimeOut 0 to 65535 The amount of time (in milliseconds) to wait between retries. If 0, use standard RFC 3261 signaling retry behavior.

  • Page 337: Sdp

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 <SDP/> The configuration parameters in the table Session Description Protocol Parameters is defined as follows: Session Description Protocol (SDP) Parameters Parameter Permitted Values Default voIpProt.SDP.answer.useLocalPreferences 0 or 1 If set to 1, the phones uses its own preference list when deciding which codec to use rather than the preference list in the offer.
  • Page 338 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.alertInfo.x.class see the list of default ring classes in <rt/> Alert-Info fields from INVITE requests will be compared against as many of these parameters as are specified (x=1, 2, ..., N) and if a match is found, the behavior described in the corresponding ring class is applied.
  • Page 339 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.conference.parallelRefer 0 or 1 If 1, a parallel REFER is sent to the call server. Note: This parameter must be set for Siemens Openscape Centralized Conferencing. voIpProt.SIP.connectionReuse.useAlias 0 or 1 If set to 0, the alias parameter is not added to the via header If set to 1, the phone uses the connection reuse draft which introduces "alias".
  • Page 340 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.header.warning.codes.accept comma Null separated list Specify a list of accepted warning codes. If set to Null, all codes are accepted. Only codes between 300 and 399 are supported.
  • Page 341 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.outboundProxy.address dotted-decimal Null IP address or hostname The IP address or hostname of the SIP server to which the phone sends all requests. voIpProt.SIP.outboundProxy.port 0 to 65535 The port of the SIP server to which the phone sends all requests.
  • Page 342 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.outboundProxy.transport DNSnaptr, DNSnaptr TCPpreferred, UDPOnly, TLS, TCPOnly The transport method the phone uses to communicate with the SIP server. Null or DNSnaptr – if reg.x.outboundProxy.address is a hostname and reg.x.outboundProxy.port is 0 or Null, do NAPTR then SRV look-ups to try to discover the transport, ports and servers, as per RFC 3263.
  • Page 343 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.requestValidation.x.request.y.event A valid string Null Determines which events specified with the Event header should be validated; only applicable when voIpProt.SIP.requestValidation.x.request is set to SUBSCRIBE or NOTIFY. If set to Null, all events will be validated.
  • Page 344 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values voIpProt.SIP.strictLineSeize 0 or 1 If set to 1, The phone is forced to wait for a 200 OK response when receiving a TRYING notify. If set to 0, dial prompt is provided immediately when you attempt to seize a shared line without waiting for a successful OK from the call server.

  • Page 345: Webutility

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Parameter Permitted Default Values Change causes phone to restart or reboot. <webutility/> The parameters listed in the table Web Configuration Utility Parameters specify the download location of the translated language files for the Web Configuration Utility.
  • Page 346 Null address, host name, or FQDN Sets the BroadSoft XMPP presence server to IP or FQDN. For example: polycom-alpha.eu.bc.im. xmpp.1.verifyCert 0 or 1 Enables and disables the Server Certificate verification from XMPP server. Accepted Values: 0 – Disables; 1 –...

  • Page 347: Session Initiation Protocol (Sip)

    Session Initiation Protocol (SIP) This section describes the basic Session Initiation Protocol (SIP) and the protocol extensions that the current Polycom UC Software supports. This section contains the following information: ● Basic Protocols All the basic calling functionality described in the SIP specification is supported.

  • Page 348: Request Support

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 ● RFC 3420—Internet Media Type message/sipfrag ● RFC 3515—The Session Initiation Protocol (SIP) Refer Method ● RFC 3555—MIME Type of RTP Payload Formats ● RFC 3611—RTP Control Protocol Extended reports (RTCP XR) ●...

  • Page 349: Header Support

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Method Supported Notes CANCEL OPTIONS SUBSCRIBE NOTIFY REFER PRACK INFO RFC 2976, the phone does not generate INFO requests, but will issue a final response upon receipt. No INFO message bodies are parsed.
  • Page 350 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Header Supported Access-URL Alert-Info Allow Allow-Events Authentication-Info Authorization Call-ID Call-Info Contact Content-Disposition Content-Encoding Content-Language Content-Length Content-Type CSeq Date Yes (for missed call, not used to adjust the time of the phone) Diversion...
  • Page 351 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Header Supported Missed-Calls ms-client-diagnostics ms-keep-alive ms-text-format Organization P-Asserted-Identity P-Preferred-Identity Priority Privacy Proxy-Authenticate Proxy-Authorization Proxy-Require RAck Reason Record-Route Refer-Sub Refer-To Referred-By Referred-To Remote-Party-ID Replaces Reply-To Requested-By Require Resource-Priority Response-Key Retry-After Route Polycom, Inc.

  • Page 352: Response Support

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Header Supported RSeq Server Session-Expires SIP-Etag SIP-If-Match Subject Subscription-State Supported Timestamp Unsupported User-Agent voice-missed-call Warning Yes (Only warning codes 300 to 399) WWW-Authenticate X-Sipx-Authidentity Response Support The SIP responses are listed in the following tables: ●...
  • Page 353 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Note: Reading the Following Tables In the following table, a Yes in the Supported column means the header is sent and properly parsed. The phone may not actually generate the response. 1xx Responses - Provisional...
  • Page 354 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Response Supported 302 Moved Temporarily 305 Use Proxy 380 Alternative Service 4xx Responses - Request Failure Note: Handling 4xx Responses All 4xx responses for which the phone does not provide specific support will be treated the same as 400 Bad Request.
  • Page 355 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Response Supported 421 Extension Required 423 Interval Too Brief 480 Temporarily Unavailable 481 Call/Transaction Does Not Exist 482 Loop Detected 483 Too Many Hops 484 Address Incomplete 485 Ambiguous 486 Busy Here...

  • Page 356: Hold Implementation

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 6xx Responses - Global Failure Supported 6xx SIP Responses Response Supported 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable Hold Implementation The phone supports two currently accepted means of signaling hold.

  • Page 357: Sip For Instant Messaging And Presence Leveraging Extensions

    Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 When used with an appropriate server, the User Agent Computer Supported Telecommunications Applications (uaCSTA) feature on the phone may be used for remote control of the phone from computer applications such as Microsoft Office Communicator.

  • Page 358: Polycom Uc Software Menu System

    Polycom UC Software Menu System Polycom, Inc.
  • Page 359 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom, Inc.
  • Page 360 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom, Inc.
  • Page 361 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom, Inc.
  • Page 362 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom, Inc.
  • Page 363 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Polycom, Inc.

  • Page 364: Third-Party Software

    Third-Party Software This section provides copyright statements for third-party software products that have been incorporated ® into the Polycom UC Software 5.0 application distribution. Use the table Third-Party Software to locate license information. Third-Party Software Product License Location c-ares c-ares dhcp dhcp 4.0.0-14...
  • Page 365 Some Polycom products may contain open source software, listed in the table Open-Source Software that is licensed under the terms and conditions of the Free Software Foundation’s GPL or LGPL licenses. See the Polycom Voice OFFER of Source for GPL and LGPL Software.
  • Page 366 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 c-ares Copyright 1998 by the Massachusetts Institute of Technology. Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of M.I.T.
  • Page 367 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 "Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner.
  • Page 368 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
  • Page 369 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights...
  • Page 370 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Portions of this software are copyright © <year> The FreeType Project (www.freetype.org). All rights reserved. gloox Portions of this SOFTWARE PRODUCT are © 2006 by Jakob Schroeter <js@camaya.net>. All rights reserved. IJG JPEG Independent JPEG Group's free JPEG software This package contains C software to implement JPEG image encoding, decoding, and transcoding.
  • Page 371 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 libMng COPYRIGHT NOTICE: Copyright © 2000-2008 Gerard Juyn (gerard@libmng.com) For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Gerard Juyn The MNG Library is supplied "AS IS". The Contributing Authors disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose.
  • Page 372 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The source code implementing the Mersenne Twister algorithm is subject to the following license: Copyright (C) 1997 - 2002, Makoto Matsumoto and Takuji Nishimura, All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
  • Page 373 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 4. The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 374 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL...
  • Page 375 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 376 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 libpng V2 COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.24, December 14, 2007, are Copyright (c) 2004, 2006-2007 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-1.2.5 with the...
  • Page 377 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products. If you use this source code in a product, acknowledgment is not required but would be appreciated.
  • Page 378 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 1. The origin of this source code must not be misrepresented. 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution.
  • Page 379 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ncurses Copyright (c) 1998-2004, 2006 Free Software Foundation, Inc.
  • Page 380 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org. OpenSSL License Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
  • Page 381 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 The licence and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] pmap-29092002 Copyright (c) 2002 Andrew Isaacson <adi@hexapodia.org>...
  • Page 382 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 383 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 384 Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 385 Polycom Products. Polycom is willing to license the Software to you only upon the condition that you accept all of the terms contained in this agreement. Select the "Accept" button at the bottom of the page to confirm your acceptance. If you are not willing to be bound by these terms, select the "Do Not Accept"...
  • Page 386 DFAR Section 227.7015(b). 9.4. Relationship Between the Parties. The relationship between you and Polycom is that of licensee/licensor. Neither party will represent that it has any authority to assume or create any obligation, express or implied, on behalf of the other party, nor to represent the other party as agent, employee, franchisee, or in any other capacity.

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