Performing Maintenance Tasks; Investigate Phone Warnings; Remove Warnings; Restart The Phone - Polycom CX5500 User Manual

Performing Maintenance Tasks

When the unified conference station is unable to operate properly, you need to investigate or troubleshoot
issues among other tasks your administrator may ask you to perform. This section shows you how to
perform the following maintenance tasks:
●

Investigate Phone Warnings

●

Restart the Phone

●
Update the Phone Configuration
●
Test Phone Hardware
●
Clean the Touchscreen
●
View Software Details
●
Update the Phone Software
Investigate Phone Warnings
When the unified conference station is unable to perform certain tasks, a warning icon
the status bar. The warning icon lets you know that the unified conference station has one or more important
issues. You can view details about the issues from the Warnings screen. The icon has a counter indicating
the number of warning messages you have, and you can tap the icon to view the messages.
To view a detailed list of phone issues:
» Navigate to Settings > Status > Diagnostics > Warnings.
The Warnings screen is displayed listing any phone issues.

Remove Warnings

After you view the phone warnings, you can temporarily remove the Warning icon from the status bar.
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed
each time the unified conference station has a warning that you haven't viewed.
To temporarily remove warnings:
» In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar.
Restart the Phone
Your system administrator may ask you to restart the unified conference station if the unified conference
station malfunctions or to assist in troubleshooting.
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