Shared Lines; Shared Line Limitations; Missed And Received Calls On Shared Lines; Hold Calls Privately On Shared Lines - Polycom CX5500 User Manual

Shared Lines

If the unified conference station shares a line with other phones, an incoming call to the shared line causes
all phones to ring. The call can be answered on any of the phones. You can transfer, hold, or set up a
conference with calls on shared lines.
This section provides information on the following topics:
●

Missed and Received Calls on Shared Lines

●

Hold Calls Privately on Shared Lines

●
Barge In on Calls for Busy Lamp Field Lines
●
Boss-Admin for Skype for Business
●
GENBAND's Multiple Appearance Directory Number - Single Call Appearance
●
Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring

Shared Line Limitations

The following features are not available or have limitations on phones with shared lines:
● Forwarding an incoming call is not available.
● Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from the unified conference station's call
lists even if you did not answer the call.
See the section View Recent Calls
Hold Calls Privately on Shared Lines
When you place a call on hold on a shared line, all of the phones registered with that line are notified of the
call's held status. You can hold a call privately on a shared line using the Private Hold feature, which places
the call on hold and displays the line as busy on the other phones on the shared line. Contact your system
administrator to find out if this feature is available on the unified conference station.
Polycom, Inc.
for information on viewing missed or received calls.
67