Transfer Boss Calls; Call On Behalf Of A Boss - Polycom CX5500 User Manual

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
2 Select the call and select Pickup.

Transfer Boss Calls

After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using Safe
Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going
to voicemail if the boss does not answer the call.
To transfer a delegation call to the boss's phone:
» During a delegation call, press More > Safe Xfer.
The Calls screen is displayed.
If the boss is not available to answer the transferred call, a notification stating that the call was not answered
is displayed on the delegate's phone, and the delegate can resume the call.
Transfer to Boss Voicemail
If a boss is unavailable to take calls, delegates can transfer the calls directly to a boss's voicemail.
To transfer a call to a boss's voicemail:
» During a delegation call, press Boss VM.

Call on Behalf of a Boss

As a delegate, you can make calls on behalf of your assigned boss's lines.
To place a call on behalf of an assigned boss:
1 Press and hold the boss's line key.
2 Select On behalf, as shown next.
3 Select a contact and tap
The delegate and third-party phones display a notification indicating that a delegate is calling on
behalf of a boss.
When a call is made on behalf of the boss's line, a solid red bar is displayed on the line key on the boss's
phone.
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