Remote Services - Bosch MPC-xxxx-C Series User Manual

Panel Controller
Notice!
A competent knowledge of networking and protocols is essential to utilize this information!
14.7.6

Remote services

Remote Services offer a secure remote internet connection to FPA-5000/FPA-1200 for system
integrators. The following features are available:
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For these services the secure network gateway for Remote Services is required. For detailed
instructions on setting up any of the Remote Services please refer to the Networking Guide.
Remote Maintenance
If the Remote Maintenance feature was activated via the remote programming software
FSP-5000-RPS data of relevant LSN devices and FPA-5000/FPA-1200 modules are collected
and sent either to the Bosch Remote Portal or a central management server system (CMS)
over a private secure network where they can be analyzed in order to offer customers
preventive services.
Notice!
The Remote Maintenance feature over private secure network is only available in Germany
together with a service agreement with ST-IE.
Remote access
With Remote access all maintenance and service functions possible with the Remote
Programming Software FSP-5000-RPS can be done from remote (e. g. Remote Terminal,
configuration of the panel, trouble shooting).
Remote Alert
If you enable the Remote Alert service, an FPA-5000/FPA-1200 system pushes relevant status
information and events (e.g. alarms or fault messages) to the Bosch Remote Portal. In case of
an unexpected event, an alert can e.g. be delivered to a technician in form of SMS or Email (if
configured in the Remote Portal) so that relevant actions can be started at once.
Additionally to sending notifications, all events exported by the FPA-5000/FPA-1200 network
are stored in the Bosch Remote Portal. This accumulated information can be processed and
analyzed to detect potential failures in the FPA-5000/FPA-1200 network in advance.
In the Remote Services window you find information concerning the features and the status of
the Remote Services:
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A list with information concerning the configured feature is displayed whereas RM is short for
Remote Maintenance, RA for Remote Alert. Please be aware that it's necessary to scroll down
in the list to see all information:
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Bosch Sicherheitssysteme GmbH
Remote Maintenance
Remote Connect
Remote Alert
In the start menu, select Diagnostics
Network services
Remote services
System name: Name given to the system configuration in FSP-5000-RPS. If no name is
configured the serial number of the panel is used as system name.
User Guide
Diagnostics | en 67
2017.09 | 7.0 | F.01U.258.929