Obtaining Technical Assistance; Upgrading The Firmware; Upgrading The Ioc - Symmetricom TimeCreator 1000 User Manual

Obtaining Technical Assistance

If you have technical questions about the TimeCreator 1000, call Symmetricom
Global Services (SGS) at 888-367-7966 (toll-free in USA only), 408-428-7907, or
+49 700 3288 6435 in Europe, Middle East, or Africa. You can also E-mail your
technical questions to support@symmetricom.com or
emeasupport@symmetricom.com.

Upgrading the Firmware

You can upgrade the firmware in the IMC, IOC, or redundant IOCs using CLI
commands and software available from Symmetricom. Only users with Admin level
access can execute the command. The command places the IMC in the firmware
download mode and prevents all other sessions from making changes to the
configuration. During the upgrade process, no new sessions are allowed. Refer to
Appendix B, Command Descriptions and Communications Interface
command Upgrade, on page 264 for details on the upgrade process.
Caution: To avoid a possible service call, do not issue a command to
the TimeCreator 1000, do not remove power from the TimeCreator
1000, and do not remove an IOC or IMC from the shelf during the
upgrade process. Doing so could corrupt the flash memory in a
module, disabling the TimeCreator 1000.

Upgrading the IOC

The Upgrade command allows you to install firmware in a single IOC in basic
configuration, or in either IOC of a redundant configuration. This section contains
procedures for upgrading a shelf with a single IOC and for upgrading a shelf with
redundant IOCs.
Upgrading Single IOCs
To upgrade the software in a single IOC, use the procedure in this section. Outputs
from the TimeCreator 1000 are interrupted for up to 30 minutes until the upgraded
IOC enters the Locked mode.
1. Login at the Admin level (see Login, on page 74).
2. Type
set configuration backup
IOC configuration.
3. Type
upgrade ioc1 <filename> <ftp-server> ftp auto-reboot
Enter. (For example,
097-93100-01 Revision C – February, 2010
and press Enter to save the contents of the
upgrade ioc1 ver2.bin 192.168.5.64 ftp
Chapter 6 Maintenance and Troubleshooting
Obtaining Technical Assistance
and the
TimeCreator 1000 User's Guide 123
and press