DataCard CP60 Service Manual page 83

Error
Code
PR- Operational settings write error.
01722
ERR_PRN_OP_EEWRITE
PR- General printer fault.
01723
ERR_PRN_PRINTER_FAULT
PR- The print ribbon is broken.
01724
ERR_PRN_RIBBON_BREAK
PR- Out of print ribbon. Replace the
01726 print ribbon with the same type
and click OK when ready.
ERR_PRN_RIBBON_OUT
PR- Unable to read the printhead
01730 temperature. Power off the
printer and check the
printhead cable.
ERR_PRN_TPH_TEMP
PR- The print ribbon is running low.
01737
ERR_PRN_RIB_LOW
PR The printer cannot identify the
01738 ribbon installed. Install another
ribbon or click OK to print one-
color (K) cards.
ERR_PRN_RIBBON_TYPE
CP60 and CP60 Plus Service Manual
Symptom
• Check the main control board assembly. Possible
failed components are the printhead, the cable,
and the main control board.
• Cycle the printer power and try printing again.
• Check the main control board.
• If this occurs while running a firmware update, run
the firmware update again.
If the ribbon is not broken:
• Verify that the print ribbon is not misrouted and
that the cartridge is properly inserted.
• Check the operation of the ribbon motion sensor.
• Check the ribbon motor using the motor
Diagnostics.
If the ribbon breaks frequently:
• Check the following offsets using Diagnostics:
• Card registration
• Image clipping
• YMC, K, & T power
• Check the swingarm assembly; it may not be
secure or is defective.
If the ribbon is not empty:
• Check the ribbon index sensor for proper
operation.
• Verify that the ribbon ID tag was not swapped with
another ribbon.
• Check the printhead assembly. Possible failed
components are the printhead, the cartridge, the
cable, and the main control board.
• Connect cables to the TPH cartridge.
• Make sure the supplies ID was not transferred from
one ribbon spool to another.
• Check antenna board.
• Check antenna cable.
• If the ribbon is a new type, the printer's firmware
may need to be updated to recognize it.
Comments
4-25