Chapter 4: Troubleshooting - DataCard CP60 Service Manual

Chapter 4: Troubleshooting

This chapter provides information for troubleshooting problems with
the CP60 and CP60 Plus card printers.
General Notes___________________________________________________________________ 4-2
General Troubleshooting Procedures _____________________________________________ 4-2
Non-Clearing Repetitive Messages_____________________________________________________ 4-2
Troubleshooting Sensors _______________________________________________________________ 4-3
Troubleshooting Motors _______________________________________________________________ 4-4
Testing General DC Motors ________________________________________________________ 4-4
Testing the Ribbon and Pick Motors_________________________________________________ 4-5
Testing the Cam Motor ____________________________________________________________ 4-5
Testing the Printhead Fan __________________________________________________________ 4-6
Testing Transport and Duplex Motors________________________________________________ 4-6
Troubleshooting Other Devices ________________________________________________________ 4-6
Testing the Smart Card Solenoid____________________________________________________ 4-6
Testing the Duplex Clutch__________________________________________________________ 4-7
Diagnosing the Duplex Interface Board _____________________________________________ 4-8
Diagnosing the Ribbon RFID Antenna_______________________________________________ 4-8
Performance Problems___________________________________________________________ 4-9
Printer Initialization Errors_______________________________________________________________ 4-9
Card Jams at Card Input _____________________________________________________________4-10
Card Stalls at Output Stacker _________________________________________________________4-10
Card Jams in Printing Area ___________________________________________________________4-11
Ribbon Break Errors __________________________________________________________________4-12
Error Codes ____________________________________________________________________ 4-13
Error Code Prefixes ___________________________________________________________________4-13
General Notes _______________________________________________________________________4-13
Driver API (AP) _______________________________________________________________________4-14
Printer Driver Errors (DR)_______________________________________________________________4-14
Input Errors (IS) _______________________________________________________________________4-17
Duplex Module Errors (DM) ___________________________________________________________4-17
System Errors (SY) ____________________________________________________________________4-18
Magnetic Stripe Errors (MS) ___________________________________________________________4-19
Print Errors (PR) _______________________________________________________________________4-24
Smart Card Errors (SC)________________________________________________________________4-26
CP60 and CP60 Plus Service Manual 4-1