DataCard CP60 Service Manual page 4

General Troubleshooting Procedures ________________________________________________ 4-2
Non-Clearing Repetitive Messages _____________________________________________ 4-2
Troubleshooting Sensors _______________________________________________________ 4-3
Troubleshooting Motors________________________________________________________ 4-4
Testing General DC Motors ______________________________________________ 4-4
Testing the Ribbon and Pick Motors_______________________________________ 4-5
Testing the Cam Motor __________________________________________________ 4-5
Testing the Printhead Fan ________________________________________________ 4-6
Testing Transport and Duplex Motors______________________________________ 4-6
Troubleshooting Other Devices ________________________________________________ 4-6
Testing the Smart Card Solenoid__________________________________________ 4-6
Testing the Duplex Clutch________________________________________________ 4-7
Diagnosing the Duplex Interface Board ___________________________________ 4-8
Diagnosing the Ribbon RFID Antenna_____________________________________ 4-8
Performance Problems______________________________________________________________ 4-9
Printer Initialization Errors _______________________________________________________ 4-9
Card Jams at Card Input _____________________________________________________4-10
Card Stalls at Output Stacker _________________________________________________4-10
Card Jams in Printing Area ___________________________________________________4-11
Ribbon Break Errors___________________________________________________________4-12
Error Codes _______________________________________________________________________4-13
Error Code Prefixes ___________________________________________________________4-13
General Notes _______________________________________________________________4-13
Driver API (AP) _______________________________________________________________4-14
Printer Driver Errors (DR)_______________________________________________________4-14
Input Errors (IS) _______________________________________________________________4-17
Duplex Module Errors (DM) ___________________________________________________4-17
System Errors (SY) ____________________________________________________________4-18
Magnetic Stripe Errors (MS) ___________________________________________________4-19
Print Errors (PR) _______________________________________________________________4-24
Smart Card Errors (SC) ________________________________________________________4-26
Chapter 5: Adjustments __________________________________________________________ 5-1
General Notes______________________________________________________________________ 5-3
Installing Printer Diagnostics _________________________________________________________ 5-3
Using Printer Diagnostics ____________________________________________________________ 5-5
Parts of the Diagnostics Window _______________________________________________ 5-5
Menu Options ________________________________________________________________ 5-6
Changing Printer Values_______________________________________________________ 5-8
Viewing and Saving Values ______________________________________________ 5-9
Working With Scripts ____________________________________________________5-10
Setting Printer Value Parameters ______________________________________________5-11
Printer ID_______________________________________________________________5-11
Card Registration Offset ________________________________________________5-11
Card Strip Offset _______________________________________________________5-12
Ribbon Type ___________________________________________________________5-12
Ribbon Offset __________________________________________________________5-12
Vertical Offset _________________________________________________________5-12
Transport Speed________________________________________________________5-13
YMC, K, T, & F Strobe Duty ______________________________________________5-13
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