DataCard CP60 Service Manual page 78

Error
Code
MS-01413 End Sentinel error reading data
on
MS-01414
track 1, 2, or 3.
MS-01415
MS_T1_ES_ERR
MS_T2_ES_ERR
MS_T3_ES_ERR
MS-01417 A card jam occurred when
attempting to write magnetic
stripe data on the card.
MS_MOVE1_ERR
MS-01418 The card was lost before writing
magnetic stripe data.
MS_MOVE2_ERR
4-20
Symptom Comments
An error was encountered at the end of the data
record. If this occurs frequently:
• Run a cleaning card.
• Try different card stock.
• Check the printer's coercivity setting to make
sure it matches the cards being used.
• Run the Calibrate MS Head in Diagnostics.
• Verify that the data does not extend past the
end of the card.
• Check the magnetic stripe head.
• Check the magnetic stripe optical encoder.
• Check the magnetic stripe daughter board.
The magnetic stripe sensor was never cleared. If
the card is still over the sensor, check the following:
• Make sure the magnetic stripe rocker is applying
pressure to the card and the encoder roller is free
to turn.
• Inspect the card track for obstructions.
• Check card stock for powder, dirt, or oil on cards,
and then run a cleaning cycle.
• Check the transport belt and pulleys for
operation.
If the card is not over the sensor, check the
following:
• Make sure the sensor reflector is in position on the
magnetic stripe rocker.
• Check the magnetic stripe sensor using the
sensor Diagnostics.
The card was never detected by the magnetic
stripe sensor. If the card is located between the
input sensor and the magnetic stripe sensor, check
the following:
• Inspect the card track for obstructions.
• Inspect the transport belt and pulleys for
operation.
• Inspect all of the rocker assemblies to ensure they
are applying pressure to the card and that the
rollers rotate freely.
If the card is at the sensor or past the sensor, check
the sensor functions:
• Block the magnetic stripe sensor and look for a
sensor transition in Diagnostics.
• To confirm if the main control board is faulty:
a. Turn off the printer.
Troubleshooting