Print Errors (Pr) - DataCard CP60 Service Manual

Print Errors (PR)

Error
Code
PR- The printhead cam is not in the
01703 correct position to print.
ERR_PRN_HEAD_POSITION
PR- The card is lost in the printer.
01705
ERR_PRN_CARD_LOST
PR- The card is stuck in the printer.
01706
ERR_PRN_CARD_JAM
PR- Factory settings read problem.
01710
ERR_PRN_FACT_EEREAD
PR- The cover was opened during
01715 printing.
ERR_PRN_HEAD_OPEN
PR- The cover is open.
01716
ERR_PRN_HEAD_OPEN_WARNING
PR- Printing is suspended while the
01717 printhead returns to operating
temperature.
ERR_PRN_HEAD_TEMP_WARN
PR- The printhead temperature is
01718 too high.
ERR_PRN_HEAD_TEMPERATURE
PR- The printhead is not installed or
01719 detected.
ERR_PRN_HEAD_TYPE
PR- The print ribbon index mark was
01720 not found.
ERR_PRN_NO_RIBBON_INDEX
PR- Operational settings read error.
01721
ERR_PRN_OP_EEREAD
4-24
Symptom
• Check the printhead cam sensor.
• Inspect the cam gear for damage.
• Test the cam motor.
The card was not seen by a sensor when it was
expected.
• If the card is located under a sensor, begin
troubleshooting the sensor.
• Use Diagnostics to verify the function of the
transport.
A sensor did not clear when expected.
• If the card is located under a sensor, the problem is
likely related to the transport system.
• If the card is not located under a sensor, make sure
the sensor is plugged in and operating.
Check the main control board assembly. Possible
failed components are the printhead, the cable, and
the main control board.
If the cover was not opened, check the sensor for a
loose connection.
This will be reported if the sensor is disconnected. Use
Diagnostics to see if the sensor toggles when
blocked.
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
• Check the printhead fan and its connections; it
may be defective.
• Check for blocked air flow.
• Check the printhead assembly.
• Check cable connections.
• Replace the printhead.
• Check the ribbon index sensor for proper
operation.
• Check the main control board assembly. Possible
failed components are the printhead, the cable,
and the main control board.
Comments
Troubleshooting