Calling For Service - Oce DFS10 Operator's Manual

Calling for service

Before calling for service: When you experience a problem with the DFS10, you may be
able to resolve the problem by referring to the procedures and problem-solving table in this
chapter.
If you are unable to resolve the problem, then place a call for service. Use the telephone
number you recorded on page 2
The Customer Service Support Representative will ask you questions about the problem with
the DFS10. Please be prepared to provide the following information as requested:
• Description of the problem
• Status code, if any, displayed in the Message Display of the Control Panel of the DFS10
NOTE: To display the status code, press the Stop button on the Control Panel of the
DFS10.
• DFS10 Serial Number (For serial number see page 2).
NOTE: To view the machine Serial Number, open the left front door. The Serial Number is
located in the lower left corner as shown in the illustration below.
1. Serial Number
64 Problem solving