Calling Service For Help - Oce 3165 Operator's Manual

Calling Service for help

In the event of a serious error, the Océ 3165 will indicate that you must call the
service organisation.
Service has been notified
you can display a message on the display informing them that Service has been
notified.
Copy counter
read the current copy counter value. The copy counter is located behind the
small front door and keeps track of the total number of prints and copies the
Océ 3165 has made.
There is also a copy counter in the key operator system, but this counter
Note:
only registers the number of copies made since the last software update.
System log file (Network Copiers only)
occurred and stores this information in a system log file. The service
organisation may request you to print this file.
Informing users that Océ has been notified
Access the key operator system (see page 13).
1
Open the 'Machine' section and select 'Error info' settings.
2
[61] Function to display message "Service notified"
Press the function button 'Service notified'.
3
When ready, quit the key operator system.
4
Error handling
To inform users that you are aware of the problem
When you contact the service organisation you may be asked to
The DAC keeps track of errors which
79