Troubleshooting; Self-Troubleshooting With Hp Vision Field Diagnostics - HP Xw4300 - Workstation - 2 GB RAM Troubleshooting Manual

5

Troubleshooting

This chapter provides information on:
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Self-troubleshooting with HP Insight Diagnostics
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HP troubleshooting resources and tools
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Power-On Self Test (POST) error messages
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Basic troubleshooting tables
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Calling technical support

Self-troubleshooting with HP Vision Field Diagnostics

Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or
technical support personnel to view information about the hardware configuration of the computer and
perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should
be used to help determine hardware failures. Accessible by either CD or USB key, these diagnostics
run outside the operating system and so make it easy to isolate potential issues that may be operating
system related versus hardware.
HP Vision Field Diagnostics benefits are:
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Capture complete system configuration information that can be shared as an HTML file, including:
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Comprehensive list of diagnostic test available with new added features:
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Diagnostic Failure Code Output – A unique warranty code is generated for each failure which can
be used to validate diagnostic use for a specific system
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Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics
26 Chapter 5 Troubleshooting
System serial number
System product number
System BIOS revision
Memory size and configuration
Processor information
Storage device information and configuration
Graphics / audio / communications information and configuration
And more...
Highly configurable testing options: quick / complete / custom / interactive / non-interactive
Specific failing memory DIMM identification
Tests video card memory
Launches DST Smart tests for both SATA and SAS drives
Many other tests and diagnostics
ENWW