Troubleshooting; Self-Troubleshooting With Hp Insight Diagnostics; Hp Troubleshooting Resources And Tools; Hp Help And Support Center - HP xw series Setup And Troubleshooting Manual

4

Troubleshooting

This chapter provides information on:
●

Self-troubleshooting with HP Insight Diagnostics

●

HP troubleshooting resources and tools

●
Power-On Self Test (POST) error messages
● Basic troubleshooting tables
● Calling technical support
Self-troubleshooting with HP Insight Diagnostics
HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this
utility, you can test your system hardware and view the hardware configuration information for your
system.
To use the HP Insight Diagnostics utility, insert the Documentation and Diagnostics CD into your optical
drive and reboot. Follow the menu options and directions to begin your testing.
NOTE: If you do not have the Documentation and Diagnostics CD, visit
workstationsupport. Select Download Drivers and Software from the left menu under Tasks, and
follow the instructions to locate the latest documentation and diagnostics information available for your
workstation.
For more information on using HP Insight Diagnostics when running the application, click the Help tab
or see the Service and Technical Reference Guide at
workstation_manuals.
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support
Center. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
22 Chapter 4 Troubleshooting
http://www.hp.com/go/
http://www.hp.com/support/
ENWW