Troubleshooting; Self-Troubleshooting With Hp Vision Diagnostics - HP Xw4550 - Workstation - 2 GB RAM Troubleshooting Manual

5

Troubleshooting

This chapter provides information on:
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Self-Troubleshooting with HP Vision Diagnostics

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Self-troubleshooting with HP Insight Diagnostics
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HP troubleshooting resources and tools
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Power-On Self Test (POST) error messages
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Basic troubleshooting tables
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Calling technical support
Self-troubleshooting with HP Vision Diagnostics
Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and
perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate
potential issues and determine if problems relate to the operating system or the hardware. These
diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to
access and use.
HP Vision Diagnostics offer these benefits:
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Ability to capture complete system configuration information that can be shared as an HTML file,
including:
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Comprehensive list of diagnostic test available with new added features:
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Diagnostic Failure Code Output – A unique warranty code is generated for each failure which can
be used to validate diagnostic use for a specific system
26 Chapter 5 Troubleshooting
System serial number
System product number
System BIOS revision
Memory size and configuration
Processor information
Storage device information and configuration
Graphics / audio / communications information and configuration
And more...
Highly configurable testing options: quick / complete / custom / interactive / non-interactive
Specific failing memory DIMM identification
Tests video card memory
Launches DST Smart tests for both SATA and SAS drives
Many other tests and diagnostics
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