Hardware Installation Problems - HP xw Series Setup And Troubleshooting Manual

Table 5-1 General Installation Problems
Problem
System does not power on and the
LEDs on the front of the workstation
are not blinking.

5.4.2 Hardware Installation Problems

You might need to reconfigure the workstation when you add or remove hardware, such as an additional optical drive.
If you install a plug and play device, some operating systems automatically recognize the device and configure the
workstation. If you install a non–plug and play device, you must reconfigure the workstation after installing the new
hardware.
Table 5-2 Hardware Installation Problems
Problem
A new device is not recognized as
part of the system.
Cause
System unable to power on.
Probable Cause
Device is not seated or connected
properly.
Cables of new external device are
loose or power cables are
unplugged.
Power switch of new external device is
not turned on.
When the system advised you of
changes to the configuration, you did
not accept them.
A plug and play board may not
automatically configure when
added if the default configuration
conflicts with other devices.
Solution
Press and hold the power button for less
than 4 seconds. If the hard drive LED
turns green, then:
1. Remove the expansion cards one at
a time and try holding the power
button again for less than 4
seconds.
2. Replace the system board.
OR
Press and hold the power button for less
than 4 seconds. If the hard drive LED
does not turn on green then:
1. Check that unit is plugged into a
working AC outlet.
2. Open the access panel and check
that the power button harness is
properly connected to the system
board.
3. Check that both power supply
cables are properly connected to the
system board.
4. Check the power supply
functionality.
a. Disconnect the AC power.
b. Remove all internal power supply
cables from the system board.
c. Plug in the AC power.
• If the power supply fan spins
and the BIST LED lights, the
power supply is functional,
so replace the system board.
• If the power supply fan does
not spin or the BIST LED does
not light, replace the power
supply.
Recommended Solution
Ensure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Ensure that all cables are properly and securely
connected and that pins in the cable or
connector are not bent down.
Turn off the workstation, turn on the external
device, then turn on the workstation to integrate
the device with the workstation system.
Reboot the workstation and follow the
instructions for accepting the changes.
Use Computer Setup (F10) to reconfigure or
disable devices to resolve the resource conflict.
Basic Troubleshooting 33