Saving And Printing Information In Hp Vision Diagnostics; Self-Troubleshooting With Hp Insight Diagnostics (Only Available For The Hp Xw9400 Workstation); Hp Troubleshooting Resources And Tools; Hp Help And Support Center - HP Xw4550 - Workstation - 2 GB RAM Troubleshooting Manual

Saving and printing information in HP Vision Diagnostics

You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs
to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically
create an html file that has the same appearance as the information displayed on the screen.
1. Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD.
2. Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved
regardless of from which tab the Save button was clicked.
3. Select the drive onto which you will save the log files and click the Save button. Three html files
will be saved to the inserted diskette or USB flash drive.
NOTE:
files have been written to the media.
4. Print the desired information from the storage device used to save it.
NOTE:
screen. Be sure to remove the USB flash drive or CD from the optical drive.
Self-troubleshooting with HP Insight Diagnostics (only
available for the HP xw9400 Workstation)
HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this
utility, you can test your system hardware and view the hardware configuration information for your
system.
For the latest diagnostics utility, visit www.hp.com/go/workstationsupport. Select your product, click
Download drivers and software, select your operating system, and then choose Diagnostic from the
list of possible downloads.
For more information on using HP Insight Diagnostics when running the application, click the Help tab
or see the Service and Technical Reference Guide at
workstation_manuals.

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support
Center. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
36 Chapter 5 Troubleshooting
Do not remove the diskette or USB key until you see a message indicating that the html
To exit HP Vision Diagnostics, click the Exit Diagnostics button at the bottom of the
http://www.hp.com/support/
ENWW