Troubleshoot A Problem; Instant Support/Active Chat; Customer Advisories; Product Change Notifications - HP xw Series Setup And Troubleshooting Manual

• www.hp.com/support—Provides a listing of the worldwide technical support phone numbers. Access the
numbers by visiting the Web site, selecting your region, and clicking Contact HP in the upper-left corner.

Troubleshoot a Problem

To help you troubleshoot issues with your system, HP provides the Business Support Center (BSC). BSC is a portal to an
extensive selection of online tools. To access BSC, visit www.hp.com/go/workstationsupport. Select your product by
clicking on the appropriate product link.
From the left-hand Business Support Center menu window, select the troubleshoot a problem link. From the troubleshoot
a problem page, select the appropriate link from under the useful documents area.

Instant Support/Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed the resolution of desktop computing,
tape storage and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket,
Active Chat will collect information about the computer and pass it to an online support specialist. The collection of
information may take up to 30 seconds depending on the computer configuration. Once you have submitted a support
ticket, you will receive a confirmation message containing your case ID, the support hours for your location and the
estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit HP at
www.hp.com/hps/hardware/hw_professional.html.
NOTE: This feature is not available on Windows XP Professional x64 Edition.

Customer Advisories

Customer advisories provide clients important information about their system. To search for applicable customer
advisories for your system, visit
symbol to locate valid words. For example, to search for customer advisories for the xw8200, enter "+xw8200
+customer +advisory" and press Enter. You can also use the "-" (minus) symbol to exclude certain words. You can also
register with Subscribers Choice to automatically receive customer advisories related to your system. Refer to "Locating
HP Resources" on page 5 for information on how to register to Subscriber's Choice.

Product Change Notifications

Product Change Notifications (PCNs) provide customers with a notice of changes to their product. You can visit
www.hp.com and perform a search for PCNs related to your system. You can also register with Subscribers Choice to
automatically receive PCNs related to your system. Refer to "Locating HP Resources" on page 5 for information on how
to register to Subscriber's Choice.

5.2.4 Helpful Hints

If you encounter some minor problem with your workstation, monitor, or software, refer to the following list of general
suggestions before taking further action.

At Startup

• Check that the workstation and monitor are plugged into a working electrical outlet.
• Remove all diskettes from your system before turning it on.
• Check to see that the workstation is turned on and the green power light is on.
• If you have installed an operating system other than the factory-installed operating system, check to be sure that it
is supported on your system by visiting www.hp.com/products/quickspecs.
• Check to see that the monitor is turned on and the green monitor light is on.
• Turn up the brightness and contrast controls of the monitor if the monitor is dim.
• If your workstation has multiple video sources installed and a single monitor, the monitor must be connected to
the monitor connector on the source selected as the primary VGA adapter. During startup, the other monitor
connectors are disabled; if the monitor is connected into one of these ports, it will not function. You can select the
default VGA source in Computer Setup (F10).

During Operation

• Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that will help you
diagnose the problem. Refer to section 5.4.3 "Diagnostic Lights and Audible (Beep) Codes" for information on
interpreting diagnostic lights and audible codes.
30 Troubleshooting
www.hp.com and use the search tool. To maximize your search efforts, use the "+"