Cisco 7962 User Manual
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Cisco 7962 User Manual

Cisco 7962 User Manual

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Cisco 7962 Basic Handset User Guide

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Summary of Contents for Cisco 7962

  • Page 1 Cisco 7962 Basic Handset User Guide...

  • Page 2: Table Of Contents

    Cisco 7962 Handset User Guide Table of Contents Getting Started: ......................2 An Overview of your Phone:................. 3 Understanding Lines and Calls: ................5 Understanding Phone Screen Features: ............6 Basic Features: ......................7 Basic Call Handling: ....................9 Shared Lines: ......................10 Soft keys: ........................

  • Page 3: Getting Started

    This guide provides you with an overview of the basic features available on your phone. Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer.

  • Page 4: An Overview Of Your Phone

    Cisco 7962 Handset User Guide An Overview of your Phone: Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls etc.
  • Page 5 Cisco 7962 Handset User Guide 7962G Handset User Guide.Doc Page 4...

  • Page 6: Understanding Lines And Calls

    Cisco 7962 Handset User Guide Understanding Lines and Calls: To avoid confusion about lines and calls, refer to these descriptions: Lines – Corresponds to a directory number (Extension number) that others can use to call you. To see your phone line, look at the right side of your phone screen.

  • Page 7: Understanding Phone Screen Features

    Cisco 7962 Handset User Guide Understanding Phone Screen Features: This is what your main phone screen may look like with active calls and several feature menus open. Primary Phone Line Displays your directory number (extension number). Programmable button Programmable buttons, speed-dial buttons, phone service buttons or phone feature buttons.

  • Page 8: Basic Features

    Cisco 7962 Handset User Guide Basic Features: Feature: Adjusting the foot Stand: To change the angle of the phone base, adjust the Footstand while pressing the Footstand button. 7962G Handset User Guide.Doc Page 7...
  • Page 9 Cisco 7962 Handset User Guide Understanding Feature Buttons and Menus: Press a feature button to open or close a feature menu. Accessing the Help System on Your Phone: Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

  • Page 10: Basic Call Handling

    Cisco 7962 Handset User Guide Basic Call Handling: Placing a call – Basic Options: There are six options for placing a new call. 1. Lift the Handset and dial the number. 2. Press a Line button and dial the number.

  • Page 11: Shared Lines

    Cisco 7962 Handset User Guide Shared Lines: Understanding Shared Lines: Your handset has a shared Line on button 3. You may not be using this feature. Handle calls on behalf of a manager Share call-handling tasks with co-workers Remote-in-use Icon: The remote in-use icon appears when another phone that shares your line has a connected call.
  • Page 12 Cisco 7962 Handset User Guide 7962G Handset User Guide.Doc Page 11...

  • Page 13: Soft Keys

    Cisco 7962 Handset User Guide Soft keys: Understanding Features Available: You can access many features by using the most commonly used softkey. Feature Softkey Call Back CallBack Call Forward CFwdALL Call Park Park Call PickUp PickUp Conference Confrn Do Not Disturb...
  • Page 14 Cisco 7962 Handset User Guide Using Call Forward All: You can use the call forward feature to redirect incoming calls from your phone to another number. 1. Press CFwdAll and enter target phone number. 2. To Cancel press CFwdAll. 3. To verify that Call Forward All is enabled on your primary line look for the call forward icon above the primary phone number.

  • Page 15: Using Mute

    Cisco 7962 Handset User Guide 2. To end a call either hand up the handset or press EndCall softkey. Using Hold and Resume: You can hold and resume calls. When you put a call on hold, the hold icon appears next to the caller ID and the corresponding line button flashes green.

  • Page 16: Information Features

    Cisco 7962 Handset User Guide Information Features: Directory Settings Messages Services Directory: You can access call logs and directories via the Directory button. Call Logs: Your phone maintains call logs. Call logs contain records of your missed, places and received calls.
  • Page 17 Cisco 7962 Handset User Guide 7962G Handset User Guide.Doc Page 16...
  • Page 18 Cisco 7962 Handset User Guide Settings: You can personalise your Phone by adjusting the ring tone and other settings. 7962G Handset User Guide.Doc Page 17...
  • Page 19 Cisco 7962 Handset User Guide Messages: To access voice messages, use the Message button. 7962G Handset User Guide.Doc Page 18...
  • Page 20 Cisco 7962 Handset User Guide 7962G Handset User Guide.Doc Page 19...
  • Page 21 Cisco 7962 Handset User Guide Services: To access services features, use the service button. 7962G Handset User Guide.Doc Page 20...

  • Page 22: Browser Features

    Cisco 7962 Handset User Guide 10 Browser Features: Accessing your User Options Web Pages: 1. Log in to your User Options Web Page – http://fladlccm1.iptel.flinders.edu.au/ccmuser 2. If prompted to accept security settings, click yes or Install Certificate. Changing your Line Setting: Select User Options.
  • Page 23 Cisco 7962 Handset User Guide 3. Leave the device name as default to change your handset settings. 4. Select Line Settings to access Call Forward Options, Message Wait Lamp & Ring Settings. Changing your Line Settings: 1. Leave as default if you do not have a shared line.

  • Page 24: Setting Up Speed Dials

    Cisco 7962 Handset User Guide 3. Save any changes. Changes will be made immediately to your phone. Setting Up Speed Dials: Speed-Dialing Abbreviated Dialing 1. Enter a number and Speed Dial Label for your phone. 2. Click Save. Note: Your phone uses the ASCII Label field.
  • Page 25 Cisco 7962 Handset User Guide Setting up Abbreviated Dialing: 1. Enter a number and Label. 2. Access Abbreviated Dialing from your handset by dialing the abbreviated number on your keypad. See example above the abbreviated number is 07. 3. Then press the Abbreviated Dial Soft key.
  • Page 26 Cisco 7962 Handset User Guide 7962G Handset User Guide.Doc Page 25...

  • Page 27: Voicemail

    Cisco 7962 Handset User Guide 11 Voicemail: SETTING UP YOUR NEW VOICEMAIL Dial 13100 or press Enter the security code provided by the CSC #12345 option 3 You will be asked to setup your mailbox Change your Security Code Enter a new security code followed by the hash (#) key.
  • Page 28 Cisco 7962 Handset User Guide RECORD AND SET YOUR “OUT OF OFFICE” GREETING **Extended absence only e.g. Recreation Leave, Long Service Leave Dial 13100 or press Enter your security code Press 3 (Not prompted) – Phone Manager Press 1 –...
  • Page 29 Cisco 7962 Handset User Guide ACCESS YOUR MAILBOX FROM ANOTHER EXTENSION (On Campus) Dial 13100 or press You will be prompted to enter your security code - instead - press star (*) hash (#) Enter your extension number as your mailbox number...

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