Call Disconnect; Hold And Resume - Cisco 7941G User Manual

Calling Features
Tips
• If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system
• If you work in a contact center or similar environment, you can create, update, and delete your own
• A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

Call Disconnect

To end a call, hang up. Here are some more details.
If you want to...
Hang up while using the handset
Hang up while using the headset
Hang up while using the speakerphone
Hang up one call but preserve another call
on the same line

Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon
information area and the corresponding line button flashes green
call on hold, the line button flashes green and the phone displays the hold icon. When another phone places
a call on hold, the line button flashes red and the phone displays the remote hold icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing
after a certain period of time. The "reverting" call remains on hold until you resume it or until Hold Reversion
times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon
• Displaying a flashing amber line button
administrator for more information.
prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more
information, see your system administrator.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Then...
Return the handset to its cradle. Or press EndCall.
Press . Or, to keep headset mode active, press EndCall.
Cisco Unified IP Phones 7962G and 7942G support a wireless
headset. If you are using a wireless headset, refer to the wireless
headset documentation for instructions.
Press or EndCall.
Press EndCall. If necessary, remove the call from hold first.
. With a shared line, when you place a
next to the caller ID for the held call.
(depending on the line state).
Communications Manager 9.0 (SCCP and SIP)

Call Disconnect

appears on the right in the call
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