Cisco 7962 Series Quick Reference

CISCO IP 7962 Series
1. Programmable Buttons
2. Phone Screen
3. Foot stand Button
4. Messages Button
5. Directories Button
6. Help Button
7. Settings Button
8. Services Button
9. Volume Button
10. Speaker Button
11. Mute Button
12. Headset Button
13. Navigation Button
14. Keypad
15. Soft Key Buttons
16. Handset Light Strip

Place a Call

• Lift handset and enter a
number
or
• Press Speaker button
for hands-free
• Dial a phone number

Answer a Call

• Lift handset
or
• Press Speaker button
for hands-free
CISCO IP PHONE 7962 SERIES | Instructional & Information Technology Services |
• Press Answer soft
key for hands-free
or
• Press the yellow
(flashing) line button
or
Press iDivert soft key to
send the caller directly to
voice mail

End Call

• Return the handset to
its cradle
or
• Press the soft key
EndCall
or
• Press while on
speakerphone

Place a Call on Hold

Make sure the call you
want to put on hold is
highlighted.
1. Press Hold soft key
2. Press Resume soft
key to return to your
call
Place a Second Call
on Hold
1. Place the first call on
hold by pressing the
Hold soft key
2. Press New Call soft
key or line button
3. Press EndCall soft
key to end your
second call
12/15/2010
QUICK REFRENCE
4. Press Resume soft
key to return to the
first call
Note: Use Navigation
button to alternate
between first and second
call, and press RESUME
soft key to return to the
call.

Transfer Call

1. From an active call,
press the Transfer soft
key
2. Dial target number
3. Wait for recipient to
answer
4. Announce call transfer
(optional)
5. Press Transfer to
complete the transfer
or press EndCall to
cancel

Call Forward

1. Press CFwdALL or
Forward All soft key
2. Dial number to forward
calls to
To deactivate:
1. Press CFwdALL or
Forward All soft key

Call Waiting

1. When you hear a call
waiting beep (single
alert) press Answer
soft key (first call goes
on hold)
2. Use Navigation buttons
to alternate between