Considerations; Output Format; Serial Printers; Call Accounting Devices - Avaya Partner 18 Programming And Use Manual

Considerations

The System Date (#101) and System Time (#103) must be set correctly
to ensure accurate call reports.
If a report cannot print because the printer is jammed or out of paper, the
system will store up to 45 records in its memory until they can be printed.
Additional calls will not be recorded.
In the event of a power failure, records of any calls in progress are lost.
Inside (intercom) calls are not recorded.
If you place a call on hold and the caller hangs up, the call is considered
complete and the record is sent to the call reporting device.
Conference calls appear as two outside calls. (This means two records
are generated on the report.)

Output Format

The following serial transmission protocol is used for SMDR records:
1200 baud
no parity
8 data bits
2 stop bits
The call reporting feature also supports XON/XOFF protocol, carriage returns,
and line feeds.

Serial Printers

Use a 355A adapter, which converts a modular jack interface to an RS-232
25-pin connector, to connect a serial printer to the processor module. If you
connect a printer, make sure the printer can receive SMDR data in the format
described above (refer to the printer's instructions if you need help).

Call Accounting Devices

You can send call information to a call accounting device (such as AT&T's Call
Accounting Terminal—Basic or Plus) if you want to further analyze call activity.
The device stores rate table information and processes the information it
receives into meaningful reports that can help you optimize your
communications system. For example, you can use it to determine the best
combination of local and long distance lines for your business.
The call accounting device connects directly to the SMDR jack on the processor
module and can also print out reports that include summaries by hour, line, and
extension. Refer to the manual provided with the call accounting device for
instructions on connecting it to your system.
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Using Auxiliary Equipment