Answering A Call; Transferring A Call - Avaya Partner 18 Quick Reference

At Your Extension:
l
h l
t
+
Extension Number,
7 7
+ Hunt Group
Number (1–7),
or
7
+ Calling Group
Number (1–4)
*
t
+ +
Extension Number
* See your System Manager for Calling Group, Pickup Group, and Hunt Group assignments.
PARTNER MAIL VS QR GUIDE

Answering a Call

You can answer a call on any line that is ringing, or select a
specific line if more than one is ringing:
When the telephone is ringing, lift the handset.
To answer a calll on a specific line, press the line button for the line you
want to answer, then lift the handset.
If you are already on a call:
h
1. Press to put the first call on hold.
2. Press the flashing line button to pick up the new call.
To answer a voice-signaled call (your phone beeps):
1. If the microphone is on, begin speaking (if not, press
To respond to a voice interrupt on busy call (your phone beeps
twice):
1. Press the Voice Interrupt On Busy Talk-Back button, then begin speaking.

Transferring a Call

To pass a call to another extension:
1. While active on the call, press
The call is put on hold and you hear intercom dial tone.
7 7
2. Dial the extension number,
(1–7), or (for PARTNER II systems only)
number (1–4)*.
3. When someone answers, announce the call, then hang up.
If no one answers or the call is refused, to reconnect to the caller,
press the line button next to the winking green light.
To make a voice-signaled transfer:
1. While active on the call, press
The call is put on hold and you hear intercom dial tone.
*
2. Dial and the two-digit extension number:
If you hear one beep , you have reached an idle system phone.
You can speak after the beep.
Your voice is heard through the other extension's speaker. If the
call is accepted, hang up. If no one answers or the call is refused,
press the line button next to the winking green light to reconnect to
the caller.
If you hear two beeps , you have reached a busy system phone with
Voice Interrupt On Busy Assigned. You can speak after the beeps.
Be aware that the third party to whom the recipient is speaking will
probably also hear the two beeps and the faint sound of your voice.
Your voice is heard through the recipient's handset or speaker. If
the recipient has a Voice Interrupt On Busy Talk-Back button, wait
for a response. To complete the transfer, hang up—the call rings at
the recipient's extension. If the call is refused, press the line button
next to the winking green light to reconnect to the caller.
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or lift handset).
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and a Hunt Group number
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and a Calling Group
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.
4/1/96, 2:22 PM