At&Tconnect - Communications Error Dialog Box - Avaya Partner 18 Connection Manual

Troubleshooting
AT&TConnect cannot communicate properly with
your PassageWay adapter.
Please follow the steps below, in order, to resolve the problem:
Verify that the adapter is present and properly connected to your
1.
telephone and PC serial port. If the adapter is not present, you
cannot use PassageWay to control your telephone, and you must
Press the "Quit" button below to exit this application.
Verify that the LED on the PassageWay adapter is illuminated.
2.
If not, verify that the adapter is properly connected to the
jack on your telephone.
3. Verify that the proper communications port number [e.g., COM1,
COM2] is selected; you may review your current settings and
make changes by pressing the "Port" button below.
4. Press the "Test" button to initiate AT&TConnect's adapter
testing routing.
inspect the adapter LED you observed in step 2.
If all tests complete successfully, press the "Resume" button to
re-establish communications between AT&TConnect and the adapter.
If a test failed, note the error code and consult the user
documentation's "Troubleshooting" section for more information.
Figure 9-1. AT&TConnect - Communications Error Dialog Box
During the test, you may be prompted to
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