Answering Calls - Avaya Partner 18 Programming And Use Manual

Answering Calls

Description
This section describes how users can answer calls ringing at their own
extensions. Additional features enable users to pick up calls at other
extensions—see "Related Features" below.
Related Features
A user can answer an outside call, an intercom call, or a transferred call that
is ringing at a specific extension or at any extension in a group. For more
information, see Call Pickup and Group Pickup.
A user can use Direct Line Pickup—Active Line to answer calls on lines
not assigned to the user's phone.
A user can join a call in progress at another extension, as long as Privacy is
not on for that extension. See Joining.
A user can program the Voice Interrupt on Busy Talk-Back feature on a
button with lights to respond to a voice interrupt on busy call. Also see
Voice Interrupt On Busy (#312).
Considerations
If you are using an MLC-6 cordless phone, make sure the handset is on
before using the following instructions.
There are several ways to access a line for answering calls:
– On either a system phone or a standard phone, lift the handset to answer
a ringing call (if more than one call is ringing at a system phone, you get
the call that has been ringing for the longest time).
– On a system phone, press a specific line or
also use Direct Line Pickup to pick up a ringing or held call, or to join an
active call, by dialing
– On a standard phone, you can use Direct Line Pickup to pick up a
ringing or held call, or to join an active call on a specific line: at intercom
dial tone, dial
5-10
Answering Calls
Intercom 6 8
and the two-digit line number.
6 8
button. You can
Intercom
and the two-digit line number