Troubleshooting At&Tconnect - Avaya Partner 18 Connection Manual

Troubleshooting
Troubleshooting AT&TConnect
This section presents some common problems that you might encounter while
using AT&TConnect. For each problem, a strategy is presented that you can
follow to isolate and solve your problem.
Problem 1: AT&TConnect will not run. It displays the message
This application requires a serial port and terminates.
This message indicates that AT&TConnect cannot find an available serial port
on your system. This message will most likely appear immediately after you
have completed the installation of the PassageWay software using the setup
program since this is the first time AT&TConnect tries to run.
If you do not have an available serial port (for example, if you have only one
serial port and this port is being used by your mouse), you will need to add an
additional serial port to your PC in order to use PassageWay Solution. Your
computer vendor can assist you in obtaining the necessary hardware to add
another serial port. See Appendix B for more information.
If you are certain that you have an available serial port (other than a port being
used by your mouse), the available port might be disabled, in which case
AT&TConnect will be unable to detect its presence. You can verify the number
of active serial ports in your system using the following procedure:
1. Exit Windows and return to DOS.
The DOS prompt appears.
2. Access the directory in which the PassageWay applications reside.
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