Transfer Return Extension (#306) - Avaya Partner 18 Programming And Use Manual

Transfer Return Extension (#306)

Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure can be used to identify a
different return extension for the extension that transfers a call.
Related Features
You can use Transfer Return Rings (#105) to define the number of times all
system extensions should ring with transferred calls before they return to
their transfer return extensions.
The transfer return extension for any extensions associated with PARTNER
Attendant or voice messaging system hardware should be extension 10 (or
another extension with a receptionist who can assist the caller). AA
Extensions (#607) is used to identify the extensions associated with
PARTNER Attendant hardware and Hunt Group Extensions (#505) is used
to identify the extensions associated with voice messaging system hardware.
If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than the transfer return
extension.
Considerations
An unanswered transferred call returns to the transfer return extension
identified for the extension transferring the call, not the one receiving the call.
Do not designate an extension associated with PARTNER Attendant or voice
messaging system hardware as the transfer return extension for any user
extension.
Transfer return calls do not receive voice mail coverage.
Valid Entries
Extension transferring call
Any extension
Programming
To change the Transfer Return Extension for a specific extension:
1. Press
2. Dial the number of the originating extension.
Dial the number of the extension to which the call should return if it is not
3.
answered.
4. To program another extension, press
number shows on the display. Repeat Step 3.
Select another procedure or exit programming mode.
5.
Feature 0 0 System Program System Program # 3
or
Next Item Prev Item
Transfer Return Extension (#306)
0 6
until the extension
5-127