Sierra Wireless Clear Spot 4G+ User Manual page 105

Rev 1.0 Jan.10
3G Activation Failed
If this message is displayed on the device LCD or in the 3G Activation Required
alert window (after you've attempted activation):
1. Ensure you're in 3G coverage and the signal strength is strong.
2. Turn the device off and on. See
"Turning Your Device On" on page
3. If the "Activation failed" message is still displayed, prepare the following, and
contact CLEAR:
· Your billing information.
· ESN of the device (displayed on the packaging, on the device [under the
Advanced settings > Device > About
battery], and at
Connecting to 3G/4G
If the LCD displays this message for a long time:
1. Check the signal strength. If it is weak, try the tips in
Strength" on page 100.
2. Try a different Connection Preferences setting. See
mation and Settings" on page
3. Turn the device off and on. See
"Turning Your Device On" on page
4. Update the 3G profile: click
Profile
.
5. If you're still unable to connect to 3G/4G, contact CLEAR.
Connection Error
If this message persists on the device LCD, update the 3G profile:
1. Log in to the home page.
Advanced settings
2. Click
WAN > Setup
3. Click .
Update 3G Profile
4. Click
5. If an error message and number are displayed on the LCD after the update,
note the information and contact CLEAR.
3G Activation Required
If the LCD displays this message, display the 3G Activation Required alert and
start the activation:
Admin Login
1. In the section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
OK
2. Click .
3. Click the alerts icon to display the alert window.
4. If more than one alert is available, use the
alert window) to browse to the "3G Activation Required" alert.
"Turning Your Device Off"
21.
42.
"Turning Your Device Off"
21.
Advanced settings > WAN > Setup > Update 3G
( ).
.
Resources
on page 36 and
).
"Improving Signal
"Mobile Broadband Infor-
on page 36 and
and buttons (at the top of the
105