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Sierra Wireless Clear Spot 4G+ User Manual

Personal hotspot
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Clear Spot 4G+ Personal Hotspot

User Guide

2131352
Rev 1.0

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Summary of Contents for Sierra Wireless Clear Spot 4G+

  • Page 1: User Guide

    Clear Spot 4G+ Personal Hotspot User Guide 2131352 Rev 1.0...
  • Page 3 Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in...

  • Page 4: Gnu General Public License

    ® This product includes technology licensed from QUALCOMM Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Licenses A large amount of the source code to this product is available under licenses which are both free and open source.
  • Page 5 Preface For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
  • Page 6 Clear Spot 4G+ User Guide stating that you changed the files and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
  • Page 7 Preface If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
  • Page 8 Clear Spot 4G+ User Guide 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.
  • Page 9 Preface How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
  • Page 10 Clear Spot 4G+ User Guide <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library.
  • Page 11 Preface NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 12 Clear Spot 4G+ User Guide permission. For written permission, please contact openssl- core@openssl.org. 6. Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written permission of the OpenSSL Project. 7. Redistributions of any form whatsoever must retain the following acknowl- edgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)”...
  • Page 13 Preface 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 14 Clear Spot 4G+ User Guide Pittsburgh, PA 15213-3890 (412) 268-4387, fax: (412) 268-7395 tech-transfer@andrew.cmu.edu 4. Redistributions of any form whatsoever must retain the following acknowl- edgment: “This product includes software developed by Computing Services at Carne- gie Mellon University (http://www.cmu.edu/computing/).” CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, IN NO EVENT SHALL CARNEGIE...
  • Page 15 Preface THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. PPPDump License Copyright (c) 1999 Paul Mackerras. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
  • Page 16 Clear Spot 4G+ User Guide THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 17: Contact Information

    © 2010 Sierra Wireless. All rights reserved. Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. AirPrime, AirLink, AirVantage, Sierra Wireless, the Sierra Wireless logo, TRU-Install, and the red wave design are trademarks of Sierra Wireless. ® ® Windows...

  • Page 18: Revision History

    Clear Spot 4G+ User Guide Revision History Revision Release Changes number date Apr 10 Initial release 2131352...

  • Page 19: Table Of Contents

    Contents Device Basics ..........25 Your Device .
  • Page 20 Clear Spot 4G+ User Guide Activating and Using Your Network Service ..... . 40 Using Your Device ..........43 Connecting Through USB .
  • Page 21 Contents Buttons Below the Virtual Device ....... 60 Using the microSD Card........60 Before Using the microSD Card Slot .
  • Page 22 Clear Spot 4G+ User Guide Device Tab ..........76 WAN Tab .
  • Page 23 Contents Visiting the CLEAR Website ....... . . 109 Contacting Customer Service ....... . 109 Online Help .
  • Page 24 Clear Spot 4G+ User Guide Technical Specifications, Safety Information, and Regulatory Information ......... 121 Technical Specifications .

  • Page 25: Device Basics

    1: Device Basics Your Clear Spot 4G+ personal hotspot allows you to easily connect to the Internet and to share your 3G/4G connection with others. This user guide describes how to set up your device and use the browser interface to: •...

  • Page 26: Components Of Your Device

    Clear Spot 4G+ User Guide Components of your device Your device consists of these main components: • Wi-Fi access point The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device. • 3G modem The 3G modem connects your device to the Internet via the 3G (CDMA 1X/ EVDO) network (more widely available, compared to 4G).

  • Page 27: Package Contents

    Device Basics Package Contents Your package includes: • Clear Spot 4G+ personal hotspot by Sierra Wireless • Battery compartment cover • Rechargeable battery • Power adapter • USB cable • Quick Start guide Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation.

  • Page 28: Getting Started With Your Device

    Clear Spot 4G+ User Guide Getting Started With Your Device System Requirements • One or more computers that support Wi-Fi (802.11b/g) • Web browser (required if you'll be using the browser interface to view status and to configure settings). The following browsers are supported: ·...

  • Page 29: Your Device

    2: Your Device Battery The battery compartment is on the back of the device. The battery is replaceable. If you need a new battery, visit the Sierra Wireless online store at https://www.sierrawireless.com/eStore/. Installing the Battery 1. Remove the battery compartment cover.

  • Page 30: Connecting Through Usb

    Clear Spot 4G+ User Guide 2. Align the battery contact points with those inside the battery compartment, and insert the battery into the device. 3. Replace the battery compartment cover. Connecting Through USB Note: If you’ll be using USB for data transfer (and not just for charging the device), you "Making a Tethered Connection"...

  • Page 31: Charging The Device

    Your Device Use the USB cable to connect the device to your computer when: • You want to charge the device, but you don't want to use the power adapter, or the power adapter is not available. • Your computer does not have Wi-Fi. •...

  • Page 32: Using The Ac Charger With Usb Port

    Clear Spot 4G+ User Guide Using the AC Charger with USB Port 1. Insert the smaller (Micro B) end of the USB cable into the USB connector on the side of the device. 2. Insert the other (USB) end of the USB cable into the power adapter. 3.

  • Page 33: Power Button

    Your Device Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this "Making a Tethered message from being displayed, install the device driver.

  • Page 34: Using The Power Button To Determine The Device State

    Clear Spot 4G+ User Guide Using the Power Button to Determine the Device State The power button on the device also indicates the device's status, as shown in the following table. Description Your action Power button • • Not lit The device is turned off, and may or To turn the device on, press and hold the may not be charging.

  • Page 35: Lcd

    Your Device If the LCD is not lit, see "Turning Your Device On" on page Interpreting the LCD The LCD shows icons and text that reflect the status of the device and your connection. Signal strength 3G/4G status Alerts Number of Wi-Fi users Battery status Device name.

  • Page 36: Mute Switch

    Clear Spot 4G+ User Guide Mute Switch The mute switch is used to turn on or off sounds from the device. The mute switch is located on the side of the device: "Sounds Information Tip: You can also disable sounds through the home page. See and Settings"...

  • Page 37: Installing And Setting Up The Device

    3: Installing and Setting Up the Device Setting Up the Device 1. Install the battery, as described in "Installing the Battery" page 29. 2. Connect the device to the AC charger, as described in "Using the AC Charger with USB Port" on page 32.

  • Page 38: Changing The Password And Settings

    Clear Spot 4G+ User Guide This window provides several options. • To keep the default settings of the device, click one of the following: The Internet · (to start surfing) My Clear Spot 4G+'s home page · (to view the device status, customize settings).
  • Page 39 Installing and Setting Up the Device Wi-Fi Security Options More options Set up my Clear Spot 4G+ If you click (after having clicked , during the device setup), a window with four Wi-Fi security options opens. Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type.

  • Page 40: Activating And Using Your Network Service

    Clear Spot 4G+ User Guide Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication. WEP-128 Bit - Open •...
  • Page 41 Installing and Setting Up the Device In most cases, the activation process will be seamless, not requiring any action from your part; in some cases, you won't even see any activation-related messages displayed on the device LCD. Initiating Activation of Your Device for 3G In rare cases, the device LCD and the home page may indicate that activation is required: •...
  • Page 42 Clear Spot 4G+ User Guide 2131352...

  • Page 43: Using Your Device

    4: Using Your Device Connecting Through USB TRU-Install TRU-Install™ is a Sierra Wireless feature that installs the necessary drivers the first time you connect the device to your Windows or Mac computer through the USB cable. (For details, see "Making a Tethered Connection"...

  • Page 44: Browser Interface Home Page

    If you’re running Windows Vista and the AutoPlay window opens, click setup.exe 4. In the TRU-Install window, click 5. Go through the installation of the Sierra Wireless USB driver. (Follow the instructions on the screen.) 1. Ensure the device is turned on.
  • Page 45 Using Your Device • Access additional resources (the user guide and the Important Information document). When you click an icon or the text next to it, a window opens to the right (see the screenshot on page 52). The window contains additional status information and, if you're logged in, commonly-used configurable settings.

  • Page 46: Displaying The Home Page Of The Device

    Clear Spot 4G+ User Guide Displaying the Home Page of the Device Note: You can display the home page only when your device is turned on and you have established a connection to it (through Wi-Fi or through the USB cable). To display the home page, type one of the following in the address bar of your Web browser: http://clearspot...

  • Page 47: Virtual Device

    Using Your Device Virtual Device The right half of the home page contains an image of your device. This is a "virtual device" — it reflects most of the icons and text displayed on the real device. Mini Window If you click the virtual device on the home page, the Mini Window opens — an image of the device in a separate Web browser window.

  • Page 48: Turning Your Device Off

    Clear Spot 4G+ User Guide To save space on your monitor, you can close the home page and move the Mini Window to the side of your monitor. Then you can use the window to keep an eye on the status of your device and connection. (To reopen the home page, click the Home link.) Connect...

  • Page 49: 3G Network Update Available

    Using Your Device Admin Login 2. In the section (in the upper left area of the home page), enter the administrator password (1–20 characters/numbers). (The default password is "admin".) 3. Click 4. Click the alerts icon to display the alert window. 5.

  • Page 50: Software Update Available

    Clear Spot 4G+ User Guide If it works in the other device, the card slot on your Clear Spot 4G+ personal hotspot may have a problem. If the card doesn’t work in the other computer, try one of the following: ·...

  • Page 51: Your Network Connection

    Using Your Device Your Network Connection Launching Your Network Connection After the device powers on and boots up, a connection to the 3G/4G network is Connect Automatically launched automatically, unless you've disabled You will need to manually launch a connection if: •...

  • Page 52: Vertical Row (Of Icons And Text)

    Clear Spot 4G+ User Guide Vertical Row (of Icons and Text) The left part of the home page has a vertical row of icons and text, starting with the signal strength indicator Most of these icons are also shown on the physical device and Virtual Device (page 47).

  • Page 53: Signal Information

    Using Your Device Tip: A more complete set of configurable settings is available in the Advanced Settings "Advanced Settings" on page 59 window. See Signal Information Icon Description No signal Very weak signal The number of bars reflects the signal strength: the more bars, the stronger the signal.

  • Page 54: Alert Information

    Clear Spot 4G+ User Guide The text next to the icon displays the connection status, for example: "No service", or "3G (EVDO Rev A)". Click the icon or text to display the Mobile Broadband Information window. The window displays: • The active network: the network that is currently being used for your data connection.

  • Page 55: Wi-Fi Users Information And Settings

    Using Your Device Wi-Fi Users Information and Settings The Wi-Fi users icon shows how many Wi-Fi users are connected to the device. Icon Description No Wi-Fi users are connected. (One user is connected via USB). One user is connected via Wi-Fi. The number indicates how many Wi-Fi users are connected.
  • Page 56 Clear Spot 4G+ User Guide Tip: You can also check the battery icon from the Home page, Mini Window, and Device LCD. Icon Description "Charging the Battery level is critical. Charge the device immediately. See Device" on page 31. No battery; connected to an electrical outlet (through the power adapter). Connected to USB.

  • Page 57: Internet Connection Information

    Using Your Device Internet Connection Information Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with CLEAR. Click the data icon to display the Internet Connection Information window. The window displays: •...

  • Page 58: Sounds Information And Settings

    Clear Spot 4G+ User Guide Sounds Information and Settings The sounds icon ( ) shows whether the device speaker is on. Icon Description The device speaker is on. The device speaker is off. Click the icon to display the Sounds window. The window displays: •...

  • Page 59: Home Page Buttons

    Using Your Device Home Page Buttons Buttons Along the Top of the Home Page The top horizontal part of the home page has the following areas and buttons: Admin Login • . See "Logging On as an Administrator" on page Admin Setup •...

  • Page 60: Buttons Below The Virtual Device

    Clear Spot 4G+ User Guide Feedback Feedback button opens, in a new Web browser window (or tab), the online feedback site for your device. Note: This button is available only when you're connected to the Internet. Help Button This button displays a menu with options to: •...
  • Page 61 Using Your Device Enabling the microSD Card Slot Before computers can recognize the microSD card, you must enable the microSD slot on the device. 1. Ensure you're logged in to the home page. Enable SD Card 2. In the SD Card Information and Settings window, select .

  • Page 62: Inserting A Microsd Card

    Clear Spot 4G+ User Guide Inserting a microSD Card To insert the microSD card: 1. Gently flip open the tab labelled "microSD" on the side of the device. 2. Gently insert the microSD card (label facing up) into the slot on the side of the device, until the microSD card clicks into place.

  • Page 63: Accessing The Microsd Card

    Using Your Device Accessing the microSD Card If the microSD slot is enabled, an inserted card appears in your file browser as a shared network drive. The way to access the card varies, depending on your operating system. <Hostname> Hostname Note: In the information that follows, is the value of the field (in...

  • Page 64: Updates

    Clear Spot 4G+ User Guide Updates Note: If a software update, 3G network update, or 3G profile update is available, the device LCD displays a message, and an alert is available from the home page. See "Software Update Available" on page 50 "3G Network Update Available"...

  • Page 65: Manually Checking For Updates

    Upgrade Firmware From a File Use this option when you have an updated firmware file that you've, for example, downloaded from the CLEAR or Sierra Wireless website. Note: During installation of the update: • DO NOT turn off or unplug the device.

  • Page 66: Viewing Device Information

    Clear Spot 4G+ User Guide To upgrade the device firmware from a file: 1. Log in to the home page. Disable Wi-Fi when connected via USB 2. Ensure is selected. See "Disabling Wi-Fi When Connected Through USB" on page 3. Ensure your device is connected to the power adapter or computer, through the USB cable.
  • Page 67 Using Your Device The following information is displayed: Model Number • Manufacturer • Software Version • Firmware version for the routing hardware component of the device. Activation Status • 3G activated, or not activated. Activation Date • Date that the 3G modem was first activated. Network Operator •...

  • Page 68: Reset Button

    Clear Spot 4G+ User Guide Reset Button The reset button is inside the hole located below and to the right of the battery compartment as shown below. Reset button For information on using this button, see "Restarting the Device" on page 68 "Resetting the Software to Default Settings (Through the Reset Button)"...
  • Page 69 Using Your Device 2. Find the small hole below and to the right of the battery compartment. The reset button is inside this hole. Reset button 3. Insert a thin object (for example, the end of a paper clip) into the hole, and lightly press on the bottom of the hole for about a second).
  • Page 70 Clear Spot 4G+ User Guide 2131352...

  • Page 71: Settings

    5: Settings Power Settings Battery and USB Power Settings You can specify the settings for battery and USB power: Better battery life • — At the cost of a shorter Wi-Fi range. Longer Wi-Fi range • — At the cost of a shorter battery life. To choose an option: 1.

  • Page 72: Setting The Lcd Timeout

    Clear Spot 4G+ User Guide LCD Backlight 4. Set the field to helps prolong the battery life, but you can't check the LCD for status icons and messages.) Setting the LCD Timeout Tip: Alternatively, you can permanently turn off the LCD, in which case it will never "Turning the LCD On or Off"...

  • Page 73: Sounds

    Settings Sounds Enabling and Disabling Sounds You can enable or disable sounds of the device through: • The mute switch on the device (disables all sounds). See "Mute Switch" page 36. • The browser interface (selectively disables sounds). See "Sounds Information and Settings"...

  • Page 74: Low Battery Alert

    Clear Spot 4G+ User Guide Low Battery Alert You can set an alert to sound when the battery level is low. Setting the Alert From the Home Page 1. Ensure you're logged in to the home page. 2. Click the Sounds icon ( Low battery 3.

  • Page 75: Login Settings

    Settings Login Settings Changing the Administrator Password Note: If you forget the Admin login password, you’ll need to reset the device to its default "What Do I Do if I Forgot the Adminis- settings and go through the device setup. See trator Password?"...

  • Page 76: Advanced Settings

    Clear Spot 4G+ User Guide 5. In the row for the computer that you want to disable automatic login, click Remove Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface. The Advanced Settings window has the following tabs;...
  • Page 77 Settings Standby Timer on Battery or USB On AC Power • — Enable standby (low power) mode. See "Standby (Low Power) Mode" on page Check for Updates Check for updates now • automatically and . See "Automatically Checking for Updates" on page 64 and "Manually Checking for Updates"...
  • Page 78 Clear Spot 4G+ User Guide Advanced settings 2. Click Device > Sounds 3. Click Enable Disable 4. Next to each of the event types, select Sounds for the following events can be individually enabled or disabled: Low Battery • Alert When Useful as a reminder to charge the device.
  • Page 79 Settings Activation Date • Date that the 3G modem was first activated. Network Operator • The carrier that your device was activated for. Wi-Fi Firmware Version • Router PRI Version • PRI version for the routing hardware component of the device. The PRI (Prod- uct Release Instructions) is a file that contains the settings used to configure wireless products for a particular service provider, customer, or purpose.

  • Page 80: Wan Tab

    Clear Spot 4G+ User Guide Log Panel 1. Log in to the home page. Advanced settings 2. Click Device > Log 3. Click From this window, you can: • Enable logging of system events. See "Enabling and Disabling Logging of System Events"...
  • Page 81 Settings Connect Automatically • to the network when the Clear Spot 4G+ personal hotspot powers on. Failover wait time • — How long the device should wait, after it loses the connection with the preferred network, before it attempts to connect to the WAN mode other network (not available if is "3G only"...

  • Page 82: Wi-Fi Tab

    Clear Spot 4G+ User Guide Preable • — Preamble ID of the current base station that the modem is listening Realm • — Login address used for 4G service (user@realm). Certificate information • Wi-Fi Tab Network Panel 1. Log in to the home page. Advanced settings 2.
  • Page 83 Settings Basic Rate • — Type of wireless devices connected to your network. If you're certain that all of the Wi-Fi devices used with your device support 802.11g only 802.11g, then select (this ensures faster Wi-Fi speeds); other- 802.11b/g compatibility wise, select RTS Threshold •...

  • Page 84: Configuring The Wi-Fi Network

    Clear Spot 4G+ User Guide From this window, you can: • Display a list of computers that are: MAC Filter Mode · Allowed to access the network ( = "Allow all in list") MAC Filter Mode · Not allowed to access the network ( = "Block all in list") •...
  • Page 85 Settings To change the SSID: 1. Log in to the home page. Advanced settings 2. Click Wi-Fi > Network 3. Click SSID 4. In the field, enter the new name. SSID If the field is not available, Link SSID and Hostname is enabled. You Hostname must either edit (and the SSID will get the same value), or disable...

  • Page 86: Wi-Fi Security

    Clear Spot 4G+ User Guide Wi-Fi Security By default, Wi-Fi security is enabled for your device and the Wi-Fi network. Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type. To change the security used by Wi-Fi: 1.
  • Page 87 Settings Save 5. Click The option you select determines the Wi-Fi security used and also the maximum length of the Wi-Fi password. Wi-Fi Password If Wi-Fi security is enabled, a Wi-Fi password is required to connect to the Wi-Fi network. Some general rules to make your password more secure: •...
  • Page 88 Clear Spot 4G+ User Guide Wi-Fi Password Reminder When the Wi-Fi Password Reminder feature is enabled, you can display the Wi-Fi password on the LCD of the device: 1. If the LCD is dark (no text or icons are displayed): a.
  • Page 89 Settings • Click MAC Address In the field, enter the MAC address of the computer you're adding to the list. (If you don't know this address, see "Finding the MAC Address" on page 114.) Name In the field, enter a name, for example "Amy's PC". 6.

  • Page 90: Host Name (Device Name)

    Clear Spot 4G+ User Guide Displaying a List of Currently Connected Computers 1. Ensure you're logged in to the home page. 2. Click the icon to display the Connected Users window. — or — Advanced settings > Wi-Fi > Mac Filter List of connected devices Click , and click...

  • Page 91: Wi-Fi Channel

    Settings Wi-Fi Channel The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. 1.

  • Page 92: 3G Panel

    Clear Spot 4G+ User Guide 3G Panel 1. Log in to the home page. Advanced settings 2. Click WAN > 3G 3. Click From this window, you can view or update this information, or perform these actions: Connection Status • : connected, not connected, or dormant.

  • Page 93: Configuring The Router Tab

    Settings 5. When prompted, enter the SPC (Service Programming Code). (If you don't know your SPC, contact CLEAR.) You won't be able to establish a data connection until you: 1. Go through the device setup (page 37). 2. Go through 3G activation or, if using 4G, use pay-as-you-go. Configuring the Router Tab You can configure the routing hardware component of the device through the Advanced Settings...

  • Page 94: Lan Panel

    Clear Spot 4G+ User Guide UPnP (Universal Plug and Play) UPnP provides simple and robust connectivity among consumer electronics, intelligent appliances, and mobile devices from many different vendors. For more information, see www.upnp.org. Note: If UPnP is enabled, there are potential security risks. Enabling UPnP Before you can use UpnP, you must enable it.
  • Page 95 Settings DHCP Server • (enable DHCP) Note: The following items are displayed only when DHCP is enabled. DHCP IP Address Range • The starting and ending address of the range of IP addresses available for the device to dynamically (that is, not permanently) assign to computers con- nected to it.
  • Page 96 Clear Spot 4G+ User Guide DHCP DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network. You do not need to manually configure the IP address on each device that's on your network.
  • Page 97 Settings DNS Mode • DNS Mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. See "DNS Mode" on page DHCP Static Assignment List • — Assign a permanent (static) IP address to a device on your network, and view the static IP assignment list.

  • Page 98: Port Forward Panel

    Clear Spot 4G+ User Guide DNS Mode DNS Mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. 1. Log in to the home page. Advanced settings 2. Click Router > LAN 3. Click DNS Mode 4.
  • Page 99 Settings Enabling Port Forwarding Before you can use or configure Port Forwarding, you must enable it. 1. Log in to the home page. Advanced settings 2. Click Router > Basic 3. Click Port Forwarding Enable 4. Next to , select Save 5.

  • Page 100: Port Trigger Panel

    Clear Spot 4G+ User Guide 3. To keep the application in the list (in case you want to re-enable port Enable forwarding later on), clear the check box. — or — To remove the application from the list: a. Click the row that you want to remove. Delete Cancel A row of buttons (...
  • Page 101 Settings Protocol 3. In the last row of the table, in the first list, click the protocol(s) used by the application for outgoing traffic (to the Internet, sent through the trigger ports). Trigger Ports 4. In the field, enter the port number(s) used to determine that the application is in use (that is, specify the port number or range of port numbers that the application uses for outgoing traffic).

  • Page 102: Dmz Panel

    Clear Spot 4G+ User Guide DMZ Panel DMZ stands for "demilitarized zone". You can select one computer to receive all unsolicited incoming connections. The IP address of the DMZ is the default recipient of incoming packets (from the Internet) that are not handled by port forwarding rules, port triggering rules, or NAT'd connections: 1.

  • Page 103: Resetting The Software To Default Settings

    Settings — or — To forward incoming traffic from certain IP addresses: Restriction a. Click b. In the two additional fields that are displayed, enter the start and end IP addresses of a range. 5. Using the DHCP Static IP Assignment List, assign an IP address based on the MAC address of the computer that is in the DMZ.
  • Page 104 Clear Spot 4G+ User Guide 2. Find the small hole below and to the right of the battery compartment. The reset button is inside this hole. Reset button 3. Insert a thin object (for example, the end of a paper clip) into the hole, and for five or more seconds lightly press on the bottom of the hole 4.

  • Page 105: Exporting And Importing Settings

    Settings 5. Check the device LCD. If it displays "Reset to factory defaults? Press accept", press the power button on the device. 6. Follow the instructions on the device LCD. Exporting and Importing Settings Exporting Settings Settings include configuration information for the device, network, and browser interface.

  • Page 106: Connection History

    Clear Spot 4G+ User Guide Connection History The connection history shows the time of connections to and disconnections from the Internet. Note: The connection history does not log the amount of data transferred. In the Internet Connection Information window, you can view information on the current billing cycle and "Internet Connection Information"...

  • Page 107: Setting The Method Used For Time Acquisition

    Settings The following system events are always logged: • Intrusion alerts • Unexpected power loss • Critical battery • Critical temperature • Routing hardware settings reset • Firmware update Enabling and Disabling Logging of System Events 1. Log in to the home page. Advanced settings 2.

  • Page 108: Setup Pages

    Clear Spot 4G+ User Guide 4. Select the or the check box. — Time information is obtained from the 3G (CDMA) network; this is more accurate than NTP, but requires 3G coverage. — The device's clock is synchronized to a Network Time Protocol server on the Internet;...

  • Page 109: Resources

    6: Resources More Information Visiting the CLEAR Website Check www.clear.com/support for product updates and support. Contacting Customer Service You can reach CLEAR Customer Service by: • Visiting www.clear.com/support Online Help 1. In the browser interface, click the Help button ( ) and, from the Online Help menu, select...

  • Page 110: Frequently Asked Questions

    Clear Spot 4G+ User Guide Frequently Asked Questions How Can I Tell I'm Connected to 3G/4G? When you're connected: • The 3G or 4G icon (on the left side of the home page) is solid. For example, • The bottom area of the device LCD, the Virtual Device, and the Mini Window show the data transfer icon and data transfer information (amount of data;...

  • Page 111: What Do I Do If I Forgot The Administrator Password

    Resources Note: If you've forgotten both the Wi-Fi password and the administrator (login) password, "Resetting the Software to then you must reset the software to default settings. See Default Settings" on page 103. What Do I Do if I Forgot the Administrator Password? 1.

  • Page 112: Device Location

    Clear Spot 4G+ User Guide Advanced settings > Wi-Fi > Network > Max • Limit the number of Wi-Fi users ( Number of Users WAN Mode Advanced • If you have 3G but not 4G coverage, set to "3G only" ( settings >...

  • Page 113: Improving Wi-Fi Performance

    Resources Improving Wi-Fi Performance • Try a different channel number. See "Wi-Fi Channel" on page 91. • Check whether any device updates are available. See "Updates" on page 64. • See the tips in "Improving Signal Strength" on page 112. Advanced settings >...

  • Page 114: Security Tips

    Clear Spot 4G+ User Guide If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal power savings (to maximize throughput). Note: The above settings are often controlled by 3rd-party value-add applications and may be automatically changed. If Wi-Fi performance improves for a while after performing the above steps, but then declines, recheck the above settings.

  • Page 115: Finding The Ip Address

    Resources Mac OS X System Preferences 1. From the Apple menu ( ), select Network 2. Select 3. Select the adapter that is connecting to the routing hardware. Advanced 4. Select Ethernet 5. Select . The Ethernet ID is listed. This is the same as the MAC address.

  • Page 116: Troubleshooting Tips

    Go to www.clear.com/support to access troubleshooting and other resources. • The knowledge base at the Sierra Wireless website (www.sierrawireless.com/ support/customer_help.aspx) may also be useful. LCD Is Dark The LCD is dark and is not displaying any text or icons if: •...

  • Page 117: Messages Displayed On The Device Lcd

    Resources Messages Displayed on the Device LCD See also "SD Card Error" on page 49. 3G Activation Failed If this message is displayed on the device LCD or in the 3G Activation Required alert window (after you've attempted activation): 1. Ensure you're in 3G coverage and the signal strength is strong. 2.

  • Page 118: Cannot Connect To Wi-Fi

    Clear Spot 4G+ User Guide 3. Click the alerts icon to display the alert window. 4. If more than one alert is available, use the buttons (at the top of the alert window) to browse to the "3G Activation Required" alert. Activate now 5.

  • Page 119: Cannot Display The Home Page

    Resources Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type. Basic Rate Advanced • Your computer supports Wi-Fi 802.11g (if is set, in settings > Wi-Fi > Network 802.11b/g compatibility , to •...

  • Page 120: Cannot Connect To The 3G/4G Network

    Clear Spot 4G+ User Guide • Check your Web browser settings. a. Open the Control Panel in Windows. Internet Options b. Double-click Security c. From the tab, restore the default settings. Connections Never dial a connection d. From the tab, select Advanced e.

  • Page 121: Technical Specifications, Safety Information, And Regulatory Information

    7: Technical Specifications, Safety Infor- mation, and Regulatory Information Technical Specifications LED Operation "Using the Power Button to Determine the Device State" page 34. Radio Frequency and Electrical Specifications Approvals Battery Size: 1800 mAh Duration for full charge: • AC charger: 1.5 hours •...

  • Page 122: Software Specifications

    Clear Spot 4G+ User Guide Software Specifications CDMA (3G) specification IS-2000 Release 0 Data service IS-707A WiMAX (4G) specification IEEE 802.16e-2005 Wi-Fi specification IEEE 802.11b IEEE 802.11g Wi-Fi security and WEP Open & Shared encryption protocols WEP-64 WEP-128 WPA-Personal TKIP & AES (Pre-Shared Key or WPA- PSK) WPA2-Personal TKIP &...

  • Page 123: Environmental Specifications

    Technical Specifications, Safety Information, and Regulatory Information Environmental Specifications Operating temperature -20 to +55°C Storage temperature -40 to +85°C Humidity 95%, non-condensing Vibration 10-1000 Hz, 6G, 60 min/axis, 3 hrs total (non-operating) Drop 1 m on concrete Mechanical Specifications Dimensions (W x L x H) 81 mm x 81 mm x 16 mm Power button Supported...

  • Page 124: Regulatory Notices

    Clear Spot 4G+ User Guide Regulatory Notices The design of the Clear Spot 4G+ personal hotspot complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which in turn are consistent with the following safety standards previously set by U.S.

  • Page 125: Index

    Index Numerics About panel of the Device tab 3G panel of the WAN tab about this guide activation failed AC charger (power adapter) activation information, viewing AC powered activation, initiate access to the network, configuring configuration, resetting default account information settings acquisition, time, method used for data transmission rates...
  • Page 126 Clear Spot 4G+ User Guide allowing computers access to the network broadcast the SSID (Wi-Fi network name) Apple Safari browser interface home page Application (port forwarding) See home page application notes browser interface updates application updates browsers supported automatically check for updates BSID (Base Station ID) automatically log in buttons...
  • Page 127 Index connected computers, displaying a list of 3G/4G configuration, resetting Connected Users window software, resetting connecting the device to your computer software, resetting (through the reset button on the device) Wi-Fi denying computers access to your network Connecting to 3G/4G message Destination IP Address connection device...
  • Page 128 Clear Spot 4G+ User Guide driver, installing drop specification duration for full charge gaming, Internet duration, session Get Started guide Google Chrome Guaranteed Update Guest Password (for microSD card access) Guest Username (for microSD card access) Ec/Io electrical specifications Electronic Serial Number (ESN) email server, accessing Enable SD Card hardware...
  • Page 129 Index lifetime of product Internet Connected total data transferred Internet Connection Information window Link SSID and Host Name connection list of connected computers, displaying lost (alert) List of connected devices Internet Disconnected Load 3G PRL Internet Explorer Internet Explorer cannot display the webpage connection history system events Internet gaming...
  • Page 130 Clear Spot 4G+ User Guide Media Access Control 3G, tips on improving service See MAC address activating MEID (Mobile Equipment Identifier) Network Time Protocol (NTP) microSD card Network Update Available (alert) accessing network, corporate, accessing through VPN enabling No filtering inserting no service location of slot...
  • Page 131 Index Port Forward panel of the Router tab port forwarding description radio frequency (RF) specifications disabling for an application Realm enabling receive frequencies enabling for an application Received (amount of data transferred) Port Trigger panel of the Router tab recharging the battery port triggering regulatory notices description...
  • Page 132 Internet connection storage guidelines short text messaging (SMS) storage temperature Shorter Wi-Fi range subnet mask SID (System ID) Support button Sierra Wireless support, contacting knowledge base Switchback wait time Signal Quality window System alerts signal strength system events log...
  • Page 133 Index clearing enabling exporting Universal Plug and Play (UPnP) types of events included Update 3G PRL System ID (SID) Update 3G profile system requirements Update Failed Update firmware from file updates 3G Network Update Available (alert) automatically check TCP/IP settings cannot check for technical support, contacting firmware, upgrade from a file...
  • Page 134 Wi-Fi Channel Web server, accessing Wi-Fi Firmware Version website Wi-Fi Passwordl CLEAR Wi-Fi Security Options window Sierra Wireless Wi-Fi user has joined Welcome to Your Device window - Select an Wi-Fi user has left Option Windows device driver, installing Windows XP...

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